dtmf not recognised

GetHuman2616045's tech support issue with XO Communications from March 2019

Help with my XO Communications issue
The issue in GetHuman2616045's own words
Users were trying to login to asterisk pbx using local number purchased from Xo. ... Hi Team, *getting issues regarding dtmf not recognized while dialing via local number brought from Xo.This issue has happened on a particular day for some of our clients. Please can you look into the matter.
I just want to know, what exactly happened, that the dtmf were not being recognised by asterisk, from Xo's end or user's end.
I have an issue with XO Communications too
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XO Communications

We use the local number bought from Xo, to login to asterisk pbx.
tech support issue
Reported by GetHuman2616045
Mar 28th, 2019 - a mon ago
I have an issue with XO Communications too
Fixed
Seen by 4 customers so far
Similar issue to 16 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman2616045 started working on this issue
Mar 28th 1:14pm
GetHuman2616045 indicated the issue is not fixed yet.
Apr 1st 5:12am