Disappointed would be an understatement at this point, I purchased your XGear camouflag...

GetHuman3328962's Technical support issue with XGear from July 2019

Help with my XGear issue
Before contacting them, items GetHuman3328962 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman3328962's own words
Disappointed would be an understatement at this point, I purchased your XGear camouflage Cooler chair for my husband for his Birthday about * months ago. He just pulled it out of the box the other day to use it for the very first time and as soon as he sat down the back bar bent and he fell backwards. I made sure to check the weight limit before I purchased and it claimed to hold ***lbs which evidently is not accurate as hubby only weighs around ***lbs max. We are very disappointed as I paid $** for a chair that broke within ** seconds. Not sure if it was a defective chair but if the weight limit was *** there is no reason it should have bent in half like it did. Please contact me on my email, I'm happy to send both photos of the chair and original box. Thank you.

GetHuman3328962 did not yet indicate what XGear should do to make this right.

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XGear

Technical support issue
Reported by GetHuman3328962
Jul 29th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 133 others
0 customers following this

Timeline

GetHuman3328962 started working on this issue
Jul 29th, 2019 12:31pm
GetHuman3328962 indicated the issue is not fixed yet.
Jul 31st, 2019 7:09pm
GetHuman3328962 shared this issue with friends on Facebook
Jul 31st, 2019 7:10pm
GetHuman3328962 indicated the issue is not fixed yet.
Jul 31st, 2019 7:10pm

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