XFINITY Mobile Customer Service Issues

I would like Xfinity to unlock my phone. I have recently set up new service and paid my bill in full. I am struggling to reach a live representative by phone, as it seems to direct me to Verizon instead. The chat assistance is not helpful since it is operated by a bot. After calling Xfinity's cable number, I was redirected to their unlocking department with an apparent two-hour wait time. It is frustrating not being able to easily access assistance when needed. The lack of helpful information on their website adds to the frustration. I just want them to unlock my phone, which I own.

I am facing difficulties with Xfinity Mobile providing me with my PIN to switch my cellphone service. Despite being told it would be sent via email within 24 hours, it has been over 3 days now, including additional waiting time after my call. When I inquired, I was told to call during business hours, even though I called at 9:00pm. This delay is frustrating as I just want to receive my PIN and make a formal complaint about my ongoing negative experiences with Xfinity Mobile.

My iPhone Xs Max was damaged, and Xfinity instructed me to use Apple Care Plus for the repair. Apple then sent me an iPhone 11 Pro Max as a replacement. Unfortunately, the replacement also got damaged, and I sent it to Assurant for repair, but my claim was denied. Xfinity stated they couldn't cover the damage since they didn't sell me the device. I am frustrated because I was never informed that the replacement wouldn't be covered due to Xfinity not selling the phone. I repeatedly contacted Xfinity about the iPhone 11 not being on my account, but the issue was not resolved. It has been challenging to deal with their customer service, and the lack of clear policies for escalating complaints is disappointing. It seems like Xfinity pushes customers to post on platforms like Yelp to address concerns. The experience has been frustrating, and it's clear that many customers share these sentiments.

I need to terminate my Xfinity Mobile service as we are transitioning to Fios and leaving Xfinity due to the internet data cap. We have switched to streaming and require more data, which is why we are making this change. Although I would prefer to keep Xfinity Mobile, it seems unfeasible without having Xfinity internet service. Can you please advise on the steps to cancel both our Mobile and Internet services? Thank you.

I was surprised to discover a charge of [redacted].57 on my card without my authorization. It relates to an old cell phone line that I was informed was inactive as I had purchased a new line with a different carrier for the person previously using it. Despite reaching out to my card issuer and Comcast, which I believe operates Xfinity, no one could explain the unauthorized transaction. My name is Jared Moberg, not Jerry as stated, and I need a refund for this charge. The affected phone number associated with the account in question is [redacted].

I've been charged $10 monthly for an Apple Watch line that I never requested. Despite calling four times, the issue remains unresolved. If it's not fixed by the billing date of March 14, I'll seek a new provider for mobile phone service and all Comcast services. The unwanted line is connected to phone number [redacted].

I am a resident of [redacted] N. Kirkwood Dr. in Pueblo West, Colorado, and previously lived at [redacted] S. Lakeview St. in Littleton, Colorado for 30 years. I have been a loyal Xfinity (Internet, Phone & TV) customer for many years. Recently, I have been unable to receive or connect to any Xfinity services at my current address. Despite the close proximity of the main Xfinity Sales Office and the smaller scale of Pueblo West compared to Littleton, I am facing difficulties with service connectivity. I am eager to understand why my home is not connected to Xfinity Services and what is causing this issue. I am looking for information on when and how Xfinity Services will be established at my address. Your prompt attention to this matter would be greatly appreciated. Thank you, D.B. [redacted] N. Kirkwood Dr. Pueblo West, Colorado

On Wednesday, March 24, [redacted], my daughter and I visited Xfinity to purchase an iPhone for her and a different color for myself, my first time owning an iPhone. On Monday, March 29, [redacted], I went back to activate it, but have been struggling to get it working after the store associate tried to assist me. When returning to the store, I was informed that they couldn't set up phones. I am looking to exchange the iPhone 12 Pro Max for the latest Galaxy model, as I am more familiar with it, and ideally receive a year of free service or a complimentary phone. I also want to cancel my contract with Xfinity due to the unhelpful customer service I encountered. An apology, improved customer skills, and better service would be greatly appreciated.

I have been with Infinity Mobile and Apple Support for the last two days, trying to obtain proof of purchase for my iPhone 8 Plus. Despite providing all necessary information, they have been unhelpful. I am frustrated with Infinity Mobile, claiming their corporate office being in Japan as an excuse. I am considering taking legal action if this issue is not resolved promptly. I need the proof of purchase to unlock my phone and use a different SIM card. I have returned all equipment and my bills are up to date, so the extended bill mentioned is inaccurate. If I do not receive the proof of purchase soon, I will involve a federal judge and pursue legal action against both companies. The customer service experience at Infinity Mobile has been disappointing, pushing me to consider switching to T-Mobile. I am pleading for assistance from Apple to rectify this situation promptly.

I recently upgraded my iPhone from XS to 12 Pro at Apple. Currently using Xfinity, the Apple store transferred my XS Xfinity SIM card to the 12 Pro successfully. However, I have a new Xfinity SIM card received from the Geary St. Xfinity store for future 5G usage. Wondering if I can still use the old SIM card for Xfinity's 5G network or if I need to switch to the new one given to me before. The information on the new SIM card is: DWLW007a[redacted][redacted] [redacted]12. Is this SIM card 5G-compatible for my iPhone 12 Pro? Can I install it myself or should I visit an Xfinity store to have it activated for 5G usage?

I purchased a phone a few years ago that didn't work due to the lack of nearby cell towers. I was informed that WiFi calling was not yet available with Xfinity Mobile at the time, but it was coming. However, I later discovered that the LG X Charge phone I bought would not support WiFi calling when it became available. Now that WiFi calling is an option, I have reached out to Xfinity Mobile representatives to ensure I purchase a phone that can utilize WiFi calling. I am disappointed by this oversight as they should have advised me against buying the incompatible phone, which is still in new condition from lack of use. Despite speaking with multiple representatives, I have received conflicting information about compatible phones for WiFi calling. I would appreciate it if a knowledgeable individual regarding WiFi calling and compatible devices could reach out to me at: [redacted]. Thank you.

I need help with activating a secondhand phone I bought on Ebay. Xfinity gave me a new SIM card, but I lost it. The first replacement phone I got was a Google FRP Locked Samsung A71 with an unpaid balance to Verizon. The Xfinity locked A70 phone couldn't be activated even with the IMEI at the store. Now, I have an LG7 unlocked phone from the manufacturer previously used on Verizon that needs the SIM. Xfinity won't issue a new SIM without handling the lost one. It's been two weeks since they gave me the SIM. I'm frustrated and can only be reached via Google Voice at [redacted] on a PC. Please assist me as the Stockton store just wants to sell me a new phone, which is not an option I want. Thank you for your help.

Subject: Issues with Promotion on SE iPhone and Refund Status To whom it may concern, I am writing to express my frustration regarding the promotion not applied to my SE iPhone after completing the activation. This was the main reason for us switching our wireless service from Verizon Wireless to Xfinity. We were promised a $[redacted] discount on the 12 Pro Max iPhone for my wife, along with my SE being free. If not for this offer, we would have remained with Verizon Wireless, where my wife has been a customer for over 24 years. Furthermore, I am seeking information about the $[redacted].92 credit refund to my wife's Visa ending in [redacted]. The iPhone 12 Pro was returned via FedEx to your Texas warehouse on May 4, [redacted], after our visit to the FedEx location on May 1, [redacted]. The return was due to an error by your salesperson who confirmed the wrong model. We have dedicated significant time trying to resolve these matters, including phone calls, and find the situation unacceptable. This is particularly disappointing as we have also recently signed up for your home security system. Sincerely, Amy C. On behalf of Tom C. [redacted] Received an email advising the completion of the activation for phone number [redacted] on the Xfinity Mobile phone.

I bought a new Samsung Galaxy S21 on May 8, [redacted], with the understanding that I would receive a $[redacted] discount over 24 months if I got a new number. However, this information turned out to be incorrect. When I ported my number to Xfinity Mobile, there were issues with the process. Over the course of May 13 to May 25, Xfinity incorrectly ported four numbers, leaving me without service for a total of 9 days. Additionally, the phone or number I replaced was not removed from my account. I believe I am owed $[redacted] for the discount, overcharge, and prorated plan due to the service issues. I am unable to return or exchange the phone, and I just want to receive what I am owed for the discrepancies in service.

I signed up for a 4-line unlimited plan at $30 per line. When I added a new member to my account, I requested all 4 lines to be unlimited for a total of $[redacted] per month. Even though the sales rep gave us all unlimited, he left us on the old plan which charged us $[redacted].50 per month. I want a refund for the difference I was overcharged. While my service has been updated to $[redacted] per month, I was only offered a $20 refund. I don't feel I should be responsible for your mistake and expect a full refund. Failure to address this to my satisfaction will result in negative reviews and word-of-mouth feedback from me. Thank you. - Mikel Glenn

Subject: Confirmation Needed for Xfinity Mobile Promo Plan Before proceeding with activation, please send me an email with the details of the exclusive Xfinity Mobile promotional offer to ensure that it aligns with the information provided by representative Sofi: - $30 per month for a total of 5 phones sharing 10 GB of data. - Xfinity will cover outstanding Verizon balance up to $[redacted] for one iPhone. Current balance to date is $[redacted].96. - Any potential contract termination fees associated with discontinuing my current Verizon plan. - Assistance from Xfinity to switch phone numbers from Verizon and terminate the existing contract, requiring only my Verizon account number and PIN. I have received the new SIM cards and am prepared to activate 2 phones promptly upon confirmation of the aforementioned terms as discussed with Sofi. Should you require a discussion with Sofi, please refer to her Xfinity ID: BPTFERRE720. I eagerly await your reply. Best regards, Michael K.

I have a problem with an order I placed. Instead of receiving the cellphone I purchased, I was sent a camera that connects to a computer. I opened the package on the 14th, two days after I received it on the 12th, and discovered the wrong item inside. I contacted customer service, sent them photos as requested, but the issue was closed without any resolution. They are still charging me for the camera I didn't order, and I haven't received a refund. The seller mentioned that I should reach out to MarketLibre as they are handling the situation. I have been trying to communicate about this mix-up as it has caused me frustration and inconvenience.

I had been paying $61 monthly for my phone until it broke. When I visited the store to replace it, I agreed to pay $71 monthly with a new phone. However, from May to August [redacted], they charged me $[redacted] each month. Upon discovering the error in August, I contacted customer service to correct the monthly amount but the overpayments were not refunded. Subsequently, during a live chat, I was informed that they couldn't assist me due to the elapsed time. Even though I called in August or September [redacted] about the issue, it was not rectified then. I believe the overcharged amount should have been reimbursed when I initially reported the problem. I am hoping for assistance in resolving this and receiving the credit back to my account. Your help would be highly appreciated.

My iPhone is experiencing issues with automated calls, both when making outgoing calls and receiving incoming calls. When trying to join a Zoom meeting, I encounter difficulties entering the meeting number as the phone seems unresponsive and ends up with a call failed message. Similarly, when prompted to press a specific number during calls, such as "1" for a different office, the automated system does not register my input, repeats the message, and eventually results in call failure. Another instance is when I need to press "0" to speak with a person in an automated call, pressing "0" leads to repetitive automation and ends in a call failure. This problem is hindering my efficiency at work, and I seek assistance in resolving this issue.

I recently signed up with xfinity mobile, and I'm having trouble setting up my voicemail. Everything was going smoothly until I got to the Voicemail message part. I'm looking for a default message like, "you have reached XXX-XXX-XXXX. Please leave a message," but I only see the option to record my own message. Is there a way to use a pre-set message that I might have missed? Thank you.