my xsmax was damaged and xfinity directed me to use apple care plus for repair. apple...

GetHuman5714132's Refund a Charge issue with XFINITY Mobile from February 2021

7 views | 1152 similar | 0 following
Help with my XFINITY Mobile issue
First: share to improve GetHuman5714132's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5714132's next move: call XFINITY Mobile.
The best way to get your problem resolved is to tap the button below to start calling XFINITY Mobile. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman5714132 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5714132's own words
my xsmax was damaged and xfinity directed me to use apple care plus for repair. apple sent me an iPhone ** Pro max as a replacement. the replacement was damaged in a subsequent incident and I sent the iPhone ** to assuring for repair. my claim was denied. I talked with xfinity and was told since xfinity didnt sell me the device they wouldn't cover the damage. I want xfinity to cover the damage on the iPhone **. I was never informed that my replacement wouldn't be covered because xfinity had to sell me the phone. xfinity sent me to apple for repair, I didnt request the iPhone ** as replacement and made phone call after phone call to xfinity about the new iPhone ** not being on my account. it Is so difficult to deal with this company. the people are rude, the savings are minimal and theres no clear way to complain about service personnel or anything to do with Xfinity Mobile that it appears that instead of dealing with customer complaint issues in house they would prefer their customers use services like YELP to draw attention to the issues that I face. if I face them there are **'s of thousands of angry customers out there like me. No wonder YELP is such a popular application....companies like Xfinity Mobile keep them in business.

GetHuman5714132 did not yet indicate what XFINITY Mobile should do to make this right.

How GetHuman5714132 fixed the problem

We are waiting for GetHuman5714132 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get XFINITY Mobile's attention and get better help faster. Tap below to get started.
Having XFINITY Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5714132 fixes it.
This email address isn't valid

XFINITY Mobile

Refund a Charge issue
Reported by GetHuman5714132
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1152 others
0 customers following this

Timeline

GetHuman5714132 started working on this issue
Feb 2nd 7:58am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies