my xsmax was damaged and xfinity directed me to use apple care plus for repair. apple...

GetHuman5714132's Refund a Charge issue with XFINITY Mobile from February 2021

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The issue in GetHuman5714132's own words
my xsmax was damaged and xfinity directed me to use apple care plus for repair. apple sent me an iPhone ** Pro max as a replacement. the replacement was damaged in a subsequent incident and I sent the iPhone ** to assuring for repair. my claim was denied. I talked with xfinity and was told since xfinity didnt sell me the device they wouldn't cover the damage. I want xfinity to cover the damage on the iPhone **. I was never informed that my replacement wouldn't be covered because xfinity had to sell me the phone. xfinity sent me to apple for repair, I didnt request the iPhone ** as replacement and made phone call after phone call to xfinity about the new iPhone ** not being on my account. it Is so difficult to deal with this company. the people are rude, the savings are minimal and theres no clear way to complain about service personnel or anything to do with Xfinity Mobile that it appears that instead of dealing with customer complaint issues in house they would prefer their customers use services like YELP to draw attention to the issues that I face. if I face them there are **'s of thousands of angry customers out there like me. No wonder YELP is such a popular application....companies like Xfinity Mobile keep them in business.

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Refund a Charge issue
Reported by GetHuman5714132
Feb 2nd, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1152 others
0 customers following this


GetHuman5714132 started working on this issue
Feb 2nd, 2021 7:58am

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