XFINITY Mobile Customer Service Issues

I received a new Google Pixel 4 roughly two weeks ago and have been experiencing difficulties in receiving messages and texts. Despite multiple attempts to troubleshoot the problem, such as resetting the phone to factory settings, clearing cache and storage, and trying a different texting app like Textra, I still cannot receive messages. I switched from an iPhone 6 Plus and made sure to turn off iMessages and Facetime as instructed, but this did not resolve the issue. Unfortunately, I am also unable to deactivate the iPhone online due to the verification code being sent via text, which I am not receiving. Additionally, setting up voicemail seems to be problematic as well, requiring me to call to listen to messages. I suspect the issue lies with the carrier (Xfinity) rather than the device, as my phone shows activated online but is not fully registered. Any assistance in resolving these issues would be greatly appreciated.

I urgently need to speak with a live representative before I escalate this issue further. After encountering activation issues with my second Samsung Galaxy A71, I am frustrated by the prolonged lack of service. Despite reaching out to the Advanced Tech Team, my phone remains inactive, causing me to miss important calls related to my caregiver responsibilities. I have been without service for four days now, as my previous device malfunctioned just days after purchase. Failure to address this promptly may result in serious consequences. I require assistance from the Advanced Tech Team member who was previously handling my case. If I do not receive a response by 9 pm tonight, I will have no choice but to consider other cellular service providers. I expect a refund for the devices and services if this matter is not resolved satisfactorily. Thank you.

(BILLING) Hello, my name is Shawn F. I am reaching out regarding my current bill. I usually pay $16 monthly for mobile service with Xfinity's internet service. However, I have noticed that my statement shows $[redacted] instead of the usual $16. During my conversation with a customer service representative, who I found to be rude, I requested to speak with a Supervisor. Despite being told otherwise, I insisted on speaking with a Supervisor. I explained that I primarily use WiFi at home and hardly use any phone data. I only got the phone service for a working cell number and use it for calls over WiFi at home. I feel my intelligence was belittled during the interaction. I am hopeful we can resolve this billing issue promptly as I wish to continue using your services.

Recently, my Moto E6 phone bought from Xfinity keeps displaying "no SIM card," causing service interruptions. Despite trying common troubleshooting steps like rebooting and waiting, the issue persists. Contacting Xfinity's tech support yielded no solution. By swapping SIM cards between my Moto E6 and my wife's Moto E5, I temporarily resolved the problem. However, the error reoccurs every couple of days. I've already replaced the phone once due to this. How can I permanently fix this recurring problem? Furthermore, I initially had an iPhone 5 with Xfinity and wonder if I can switch back to it, as it was more reliable. Lastly, how do I connect with a tech who can assist me, since the automated system only addresses internet-related issues?

In early September, I paid off my iPhone XR to upgrade to the Samsung S20 on a payment plan. A billing error showed the S20 as paid in full, confirmed by a representative. Despite spending over 30 hours on hold over the next week and being a loyal customer for 20 years, the S20 was "gifted" to me by Xfinity due to their mistake. My account showed the S20 as paid in full for months until suddenly showing additional payments due in November, increasing my bill unexpectedly. Despite having three devices in September and adding the iPhone 11 by replacing the S20 for my son, the sudden billing change caused confusion and financial strain. I have records and messages confirming the billing discrepancy and the initial assurance that the S20 was indeed paid off. Despite attempts to resolve this with Xfinity, the issue remains unresolved, and I seek a correction without financial repercussions. Brad R. from Rifle, CO, expressed frustration and health concerns due to the ongoing billing mishap.

I am an Xfinity Mobile customer with a Samsung Galaxy S20 UW, and my current phone number is [redacted]. I recently moved to Grants Pass, OR, and need to change my number to a [redacted] area code. I have been experiencing difficulties trying to get this sorted out over the past three days. Each time I call, I am transferred between departments with long wait times. Despite being promised a callback, I never received one. After multiple attempts, I was finally connected to an agent today who redirected me several times, leading me to Xfinity Mobile Support. After being on hold for 30 minutes, I was disconnected without any assistance. I am frustrated with this process and if my number isn't changed within the next day, I will consider switching to another provider. - H. Roest

I am looking to add a second television to our Xfinity account. A representative recommended getting a Flex Box, which we received today. However, upon setting it up, we encountered an XRE [redacted] error message. When attempting to call for assistance, the automated system stated the Flex Box cannot be used with our current service, which is connected via COAX cable in the family room. The second TV we are trying to connect is located in the bedroom. Any guidance on how to move forward would be appreciated.

Hello, my name is Omokayode A. My Xfinix internet service consistently displays "connected, no internet." I reported the issue, and a technician came to address it at account [redacted] located at [redacted] Forest Avenue, Apartment [redacted], Knoxville, Tennessee [redacted]. The account has since been transferred to Apartment [redacted] at the same address. It has now been a week with no internet, and when I call the customer service number, I'm informed that my number, [redacted], is not associated with any account, which is unexpected. Please assist in promptly resolving this matter. Best regards.

I need to switch my wife's service from AT&T to your network, but her phone is not compatible. She doesn't want to lose her contacts or pictures. Can your store offer a phone similar to her Samsung 8 Active without losing her data? We are Comcast customers on a fixed income, so we're looking for an affordable option.

I have a concern with my Xfinity mobile phone. I was under the impression that it was unlocked, however, Xfinity services are not accessible in my location. To resolve this, I am seeking assistance from Xfinity to provide me with the unlock code so I can utilize it with a carrier in my vicinity. I question the legality of carriers locking phones to their services as it limits consumer choice. When a phone is purchased, consumers should have the freedom to use it with any carrier they prefer.

I purchased an iPhone 8 from Xfinity. Following the purchase, I wanted to keep using my AT&T cell number. I reached out to Xfinity requesting to unlock my phone and switch the phone number. The phone was partially unlocked; however, the number switch was never completed, leaving me unable to use it with my AT&T number. Unfortunately, my old AT&T phone is no longer functioning, which is a problem for me since I have a family medical emergency and urgently need to use this phone with my AT&T number.

I'm new to Xfinity Mobile. I recently got a new phone and successfully transferred my old number. I was informed that my Samsung device was compatible, but after trying to transfer it for two days, I was told it's not. I've already put the new SIM card in my old phone. I want to keep my old number without opening a new line. How can I solve this issue as I currently have no phone service?

I recently received my new Apple 11 from Xfinity Mobile and I want to transfer my old phone number from Verizon to Xfinity Mobile. I'm struggling with this process as a senior citizen and find it frustrating since I can't reach anyone on the support lines for help. I have all the necessary information but I'm unsure of what steps to take. Currently, I have internet, Wi-Fi, a landline, and TV services through Xfinity/Comcast, and I'd like to add Xfinity Mobile if I can get assistance with completing these transactions. Please help me with this. Thank you. David B. Email: [redacted] Phone: [redacted]. Address: [redacted] CR [redacted], Englewood, TN [redacted].

I am in the process of switching my mobile service to a different carrier. Since I have discontinued my Xfinity Internet, I am unable to buy a new phone from your company. My current phone is not functioning properly, and I require my security PIN to complete the transfer process. Unfortunately, I am unable to access the PIN as I no longer use your Internet service, and I do not have it written down anywhere. Any assistance you can provide in resolving this issue would be greatly appreciated. Thank you.

I terminated my Xfinity Mobile service on September 16, [redacted]. I recently found out that they kept charging me for my Apple Watch linked to the account even after cancelling the service for my iPhone. I contacted them to address the issue and requested a refund for the months when I was not using the service. While I received confirmation that the Apple Watch charges have been stopped, I have yet to see a refund posted to my account. Kindly assist me with this matter.

I have been using auto-pay but my recent payment was declined because my card was canceled due to fraud. When I initially set up auto-pay, I wanted it linked to my bank account to avoid such issues. I'm disappointed I can't change this online. I really need to speak with a representative promptly. It's frustrating that your supposedly excellent customer service doesn't offer the option to chat with a real person, which is what I urgently require now.

My Samsung Galaxy A51, leased from your company, is not functioning properly. During calls, I am unable to hear the person on the other end, and they cannot hear me. My name is Dennis Ryan, and my account number is [redacted]. Please send a replacement device to [redacted] Dorothy Ln, Yuba City, CA [redacted] promptly. I rely on your quick assistance, or I will consider switching to a more supportive company. I will not continue to pay for a service that is not working. Thank you.

I called to get a PIN number to transfer my number and service to another provider. After providing the number to the new carrier, my service got disconnected. When I inserted their SIM card, I was prompted with a screen asking for a SIM service provider unlock PIN. Despite entering their PIN number, I received a notification that the unlock was unsuccessful. The new carrier claims I need an unlock PIN from your company.

I am encountering various issues since you changed all my folders and PDFs, and I cannot locate them. The changes have affected my classic shell, replacing it with confusing square pixels. The service is not assisting me effectively. I would appreciate speaking with someone proficient in English for assistance. Thank you. - Mry Asnn K.

I relocated from Georgia to Missouri 18 months ago and just switched providers in October [redacted]. Despite paying off my phone during the transfer, I received bills for cell service in November and December. I've struggled to reach Xfinity through phone or chat. I am seeking a credit for the December 27th charge on my credit card and want autopayments to cease. I am feeling frustrated and in need of assistance. Thank you, Mark Rimel