My phone number ********** is an I phone * that I am making payments on. Your online ac...

GetHuman-normnjo's Account Access issue with XFINITY Mobile from July 2020

Help with my XFINITY Mobile issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-normnjo's own words
My phone number ********** is an I phone * that I am making payments on. Your online account shows that I still have an i phone *. My question is how many payments do I have left.**Also, the i phone XR on number **********. I would like to replace this phone and I want to know if the device insurance will be good for the new device.since there have been * claims and I'm not sure when it was purchased.

GetHuman-normnjo did not yet indicate what XFINITY Mobile should do to make this right.

How GetHuman-normnjo fixed the problem

We are waiting for GetHuman-normnjo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common XFINITY Mobile customer problems.
How Do I Report a Problem with My Xfinity Mobile Phone?How Can I Track a Lost or Stolen Comcast Phone?How Can I Fix a Cracked or Broken Comcast (Xfinity) Phone?
Do you have a customer issue as well?
We can help you get XFINITY Mobile's attention and get better help faster. Tap below to get started.
Having XFINITY Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

XFINITY Mobile

Account Access issue
Reported by GetHuman-normnjo
Jul 10th, 2020 - 2 months ago
Fixed
Seen by 5 customers so far
Similar issue to 776 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-normnjo started working on this issue
Jul 10th 6:13pm
GetHuman-normnjo confirmed the issue is fixed. Hooray!
Jul 10th 11:10pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians