XFINITY Mobile Customer Service Issues

I am Ted Abbott, Sr., and I need assistance with an unresolved billing issue regarding my late sister-in-law, Sharon Sarchiapone. After receiving a bill for $[redacted], claiming we have not returned certain equipment previously used by Sharon, my wife and I discovered the missing item is listed with the serial number M11740TG6067. Despite our efforts, we have been unable to find any additional equipment beyond what we returned on November 2, [redacted]. We are willing to cooperate by having a technician inspect the premises at [redacted] Rolfe Lane, Deal Island, Maryland [redacted]. We inherited the property and now reside there. We insist that we are not liable for the fee but are open to resolving this matter peacefully. You can reach me at [redacted].

I am experiencing issues with Gmail, specifically when trying to send emails, I receive a message at the bottom of the screen stating "can’t send email as we don’t see an eligible device." Gmail hasn't been updated since 11/2/[redacted]. Additionally, some emails do not download their content. Another technician suggested checking the signal from my router to my iPhone and iPad, but I cannot recall the router's password. My television has a remote that can display the password, but I did not write it down. Could you please provide me with the instructions for using the TV remote to find the password? My iPhone and iPad are working fine otherwise, and my Yahoo email is functioning normally. Kindly respond to me via email at [redacted] Thank you for your help.

I am experiencing poor cell service at home, and wifi calling doesn't seem to help at all. I have tried various methods to improve this issue, including getting a new SIM card, visiting the Xfinity office for assistance, and contacting customer service with limited success. I am surprised by the significant difference in cell service between Verizon lines (Xfinity Mobile) and AT&T. Despite these challenges, I am reluctant to switch from Xfinity Mobile and am hopeful that there may be a solution to enhance the phone signal at my residence on Robert Young Road in Starksboro, Vermont, [redacted]. Any help would be greatly appreciated. Thank you.

My bill has recently increased by over $30 per month. I am unable to afford these added charges as I am on a fixed income, receiving social security. I am uncertain if there are any options available to maintain my current bill, otherwise, I may need to consider canceling my service. I have been a loyal customer for years, but further financial burdens are not feasible for me. Any assistance you can provide in this situation would be greatly appreciated. Thank you, John Barkdoll

I currently have Xfinity for my Internet, TV, and landline phone services under account number [redacted]-11-[redacted]. However, I am contemplating switching my two mobile numbers from Verizon to Comcast. My main concern is the international usage charges as I travel often. Could you please provide me with pricing details for international usage on Comcast mobile? I would like to compare it to Verizon, which offers a flat rate of $10 per day while I am traveling abroad.

Recently, I was informed by Comcast via email that Cinemax will be removed from my subscription and SPX and EPIX will be added instead. Another email mentioned that STARZ will be removed on 2-10-20. I am concerned why I wasn't given the option to retain Cinemax and STARZ without adding SPX and EPIX. Also, I would like to know why I wasn't given the choice to keep Cinemax and STARZ while having the option to add SPX and EPIX for an extra fee.

After filing for bankruptcy, I expected my devices and services to stop being billed, as per the agreement. However, this did not happen, and even after trying to address the issue, I faced further challenges. I recently canceled the card that was being charged, which caused additional inconvenience. My experience at the Sprint store last night was frustrating, as I was passed between different departments and faced delays in resolving the matter, including unlocking my phone. The overall customer service I received was lacking, and I may consider escalating this issue. I am urgently seeking the department that can provide me with the unblock code for my phone.

Hello, I recently subscribed to Xfinity service. The sales agent was informed six times that my move-in date is on March 29th. However, after signing up, I was given a service start date of March 18th instead. The current residents at my new address had their service unexpectedly canceled due to this error. I had already communicated the correct information to the agent multiple times. I request that a note is added to my account for service under my name starting on April 1st. This situation is completely unacceptable. Thank you.

I need to terminate my cell service immediately. I recently switched to Xfinity and had to go through hours of calls to get my landline back. The customer service person couldn't speak English and blamed me. My experience with your cell service was awful - I couldn't receive any calls, spent hours trying to use the phone, and ended up with a $40 bill for services I didn't even use. My account number is [redacted] and my pin number is [redacted]. Please email me to confirm the cancellation. I left my number for a call back but never received one. Your service is unacceptable, and I won't recommend it to anyone. Thank you, and goodbye.

I would like to terminate my cell service immediately. I recently switched to Xfinity and had my landline phone reinstated successfully after several hours of phone calls to both Xfinity and your company. During my short time with your cell service, I was unable to receive any calls, struggled to operate the phone, and received little assistance when I visited your store. I have incurred a bill of $**.** as a result of trying to use the service and fix the issues. My account number is ***-***-***-* and my pin number is ***-***. Please email me to confirm that my cell service has been disconnected permanently. My email is MAjor****.**@Gmail.com. I have had a frustrating experience with your service and do not wish to continue dealing with language barriers and unhelpful customer service. Thank you.

I need help reactivating my Xfinity mobile. Yesterday, I tried to switch to another carrier, but ran into technical issues that Tracfone couldn't resolve. They mentioned it might be a problem with Verizon, but I can't reach Verizon until Monday. It's been two days without my cell phone now. I need Xfinity reactivated urgently. I was talking to Xfinity agent Adina before we got disconnected after waiting for an hour. There seems to be confusion about who is responsible for the problem. My main concern is getting my cell phone service back up and running. Thank you.

I recently purchased an iPhone 11 and had a helpful chat with Xfinity Mobile. They advised me to re-seat my SIM card, which resolved my calling and texting issues. However, I am still facing two problems. Firstly, when I send an SMS (not iMessage), I receive a notification stating the 'number not available' and need to choose between Primary and Cancel before sending the text. Despite selecting Primary, recipients see the text coming from my Xfinity Voice number rather than my iPhone number. Secondly, in Settings | Cellular, there is an option for 'Add Cellular Plan' that requires an Activation Code, SM-DP+ Address, and an optional Confirmation Code. Resolving the first issue is crucial to me, while I would appreciate an explanation and solution for the second concern. I may need to address these problems separately in two calls with customer service.

As a loyal Comcast customer for 25 years, I recently purchased a new iPhone from Comcast Mobility on April 28 to replace my older one. Unfortunately, after some technical issues and a storm causing a disruption while speaking with an Apple representative and a Comcast Xfinity Mobility representative, my telephone service for both phones was abruptly terminated without notice. My bills are up to date, and my Xfinity Account No. is [redacted][redacted]. I do not have an Account No. for Mobility as I use auto bill pay with my credit card. I can be contacted at [redacted] Although my existing phone number is [redacted], I currently have no service. I kindly request the restoration of service on my existing iPhone and I am willing to bring the new iPhone to any location requested by Comcast.

My mother lived at an Assisted Living facility, and I needed to cancel the service for acct #[redacted] 40 [redacted] after her passing in April. Despite being unable to enter the building due to Covid restrictions to return the equipment, I was later charged a fee for not doing so. I was initially advised I could return it when the building reopened, which just happened. I was told my final bill would be $[redacted].32, but the recent charge for not returning the equipment seems unfair given the circumstances. I wish to file a complaint. Could you please advise me on whom to contact regarding this issue?

When we turned on the TV tonight, we couldn't get any channels. It prompted us to log into our account for information, but despite entering the correct details, it kept saying it was incorrect. I reached out to Xfinity and was put on hold for an hour. After getting a call back, the connection dropped after confirming my identity. Every subsequent call back resulted in technical difficulties and disconnections. This issue has persisted since 4:00 pm, and it is now almost 7:00 pm. I urgently need someone to contact me or assist in getting the TV working as I have Comcast equipment to return. Given our circumstances with COVID-19 and our age, it's challenging for us to make the trip to Rockford. Thank you.

I encountered an issue when trying to activate my iPhone 6 for my Xfinity account. The message prompted me to port my number and activate my SIM card but advised me to call for assistance due to a problem. I was directed to a phone number with a [redacted]-minute wait time, which I find unacceptable. When I tried to access the live chat for Xfinity, I received an ad urging me to call for help. I want immediate assistance without having to pay for a service trial. It's frustrating to face this challenge after 25 years of easy access to customer service. I believe the customer service hours end at 7 PM, so if I can't resolve this today, I'll be disappointed. Waiting for nearly two hours on the phone is inconvenient.

Hello, I have been trying to set up my Xfinity Mobile cellular service on my Apple Watch Series 5 without success. Despite working with several agents and technical specialists, no one has been able to add the cellular plan. After contacting Apple and confirming that there were no hardware issues, I still cannot get it to work. I initially sought help 8 days ago at the Xfinity Store in San Rafael with Trever, but the issue remains unresolved. I am eager to have someone from Comcast/Xfinity Mobile assist me in getting this sorted out. I have already been in touch with Tier 3 support and I look forward to a resolution soon. I have confidence that with the right expertise, this matter can be resolved efficiently. Thank you, Frank Tarantino [redacted] Pinewood Drive

After initially ordering an A70 phone and then changing my mind to an A51, I contacted Xfinity over the phone to return the A70. Despite several emails with incorrect customer service numbers, I haven't been able to correct this issue. I've been charged for both phones but only want to keep the A51. I have been unsuccessful in reaching Xfinity online to request a return label from USPS to send back the A70 phone, which is still unused. Time is running out on the 30-day return policy, and I urgently need assistance to resolve this billing error and return the A70.

I have been experiencing very poor signal strength on our iPad even when no TV is on. I spoke with an agent about this issue a couple of weeks ago, and after some adjustments, the signal improved briefly. However, when I checked later, it was back to being weak. The computer room showed a signal strength of 74, while the living room, where we use our iPads, registered only 23. Despite having booster pods installed, they seem ineffective. I am looking for ways to boost and maintain a strong signal. Unfortunately, my computer is not working currently. Please reach me on my cell at [redacted] or send a text or message via my iPad. Occasionally, my iPad freezes when playing games like Words with Friends. I would appreciate any assistance you can provide. Thank you and take care. - Robert M. Williams

Dear Comcast Team, I am reaching out on behalf of my 92-year-old mother in Springfield, Massachusetts, with Zip Code [redacted], who has an existing Cable TV contract with Comcast. She is particularly interested in watching the weekly "IN TOUCH" TV broadcasts featuring Dr. Charles Stanley, the senior pastor at First Baptist Church in Atlanta, Georgia. After some research, I found out that TBN (Trinity Broadcasting Network) airs Dr. Stanley's programs on Channel [redacted] on Saturdays. However, I am unsure if TBN offers additional times and channels. Apart from TBN, other networks like Newsmax, Aspire, Daystar, Galavision, Hillsong Channel, ION Channel, and Lifetime Channel also broadcast Dr. Charles Stanley's programs. Could you please assist me in finding out which TV channels carry these shows? Kindly provide me with a contact number and the name of a Comcast representative in Springfield, Massachusetts, who can help my mother navigate through the local TV channels and schedules. As both she and I are not too savvy with the internet, your assistance would be greatly appreciated. Thank you, Richard Parke