I was in to the xfinity store in loveland Colorado on Saturday, December *st at *:**pm...

GetHuman1685654's customer service issue with XFINITY Mobile from December 2018

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The issue in GetHuman1685654's own words
I was in to the xfinity store in loveland Colorado on Saturday, December *st at *:**pm to *:** pm.**In that time I did an upgrade on the phone number ***-***-**** from the iphone ** to the iphone xs, which is my daughter brianna's phone and paid*$***.**.**she did not like the phone so we took it back into the store and switched it back to her old phone which is the iphone **.**The person helping me was Roberto Jimenez (***)***-****.***He said that I will be getting my phone credited back to my chase card*bank for a refund and I still have not received it.**I would like to know when i am going to get my refund.*She never even used the phone and we had it for ** hours.*I definitely want my money back
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XFINITY Mobile

Customer service issue
Reported by GetHuman1685654
Dec 4th, 2018 - a mon ago
I have an issue with XFINITY Mobile too
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Timeline
GetHuman1685654 started working on this issue
Dec 4th, 2018 5:10am