I was promised a ***.** reward card when I signed up. The agents can never help me and...

GetHuman-vjarrett's customer service issue with XFINITY Mobile from December 2018

Help with my XFINITY Mobile issue
The issue in GetHuman-vjarrett's own words
I was promised a ***.** reward card when I signed up. The agents can never help me and keep me on hold. I'm a nurse and work ** hour shift. Its FRUSTRATING trying to call and get what's owed me. I was given a ticket number to escalate my claim, still today I was on phone for a hour. I'm gonna pay off phone and switch my service. Also I'm CONTACTING bbb. I'm a senior and feel I've been ripped off. Ticket number is *********
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XFINITY Mobile

Customer service issue
Reported by GetHuman-vjarrett
Dec 3rd, 2018 - a mon ago
I have an issue with XFINITY Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 197 others
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GetHuman-vjarrett started working on this issue
Dec 3rd, 2018 6:50pm
GetHuman-vjarrett indicated the issue is not fixed yet.
Dec 3rd, 2018 6:53pm