I have an outstanding issue (** days) where I am trying to upgrade my phone. When I fi...

GetHuman1647097's customer service issue with XFINITY Mobile from November 2018

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The issue in GetHuman1647097's own words
I have an outstanding issue (** days) where I am trying to upgrade my phone. When I first went in, to the store, they told me I had to get a replacement phone through Assurant (their insurance provider) with whom i had coverage. I did that, and went back for the upgrade. When i went back to the store, they could not process the upgrade because the imei number was not sent from Assurant to Xfinity, I got both companies on the phone and sorted out the imei number. I was told that the issue was resolved, and that i could go back into the store for the upgrade. After * subsequent visits I still have not been able to upgrade my phone. As of today calling xfinity mobile, they can not give me any update as to when the case will be resolved.
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Customer service issue
Reported by GetHuman1647097
Nov 28th, 2018 - 9 mons ago
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GetHuman1647097 started working on this issue
Nov 28th, 2018 6:30pm
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Nov 28th, 2018 6:30pm