I am able to login, but Xfinity mobile will not let me access my account. Chat, call no help.

GetHuman-chear's customer service issue with XFINITY Mobile from July 2018

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The issue in GetHuman-chear's own words
View, Download, Pay bill, address invalid card * email, etc...….. ... I'm able to login, but Xfinity mobile will not let me access my account. I called and chatted with no help. I deleted and reinstalled the app and restarted my phone multiple times. I tried desktop on the PC as well.
REPRESENTATIVES WERE USELESS AND DID NOT CARE TO HELP. I'm literally trying to pay my bill.....
I WANT XFINITY TO ALLOW ME ACCESS TO MY ACCOUNT AGAIN SO I CAN ACCESS IT AND REFUND ME FOR LATE FEES since Ive called and chatted more than once with no resolution!
I would pay on time if youd allow me access to my own account.
Restarted my phone mulitiple times, deleted and redownloaded app multiple times, tried mobile app, mobile website, and desktop website on PC multiple times over multiple days.
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XFINITY Mobile

Mobile
Customer service issue
Reported by GetHuman-chear
Jul 24th, 2018 - 10 mons ago
I have an issue with XFINITY Mobile too
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Seen by 7 customers so far
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GetHuman-chear started working on this issue
Jul 24th, 2018 7:21pm
GetHuman-chear indicated the issue is not fixed yet.
Jul 24th, 2018 7:21pm
GetHuman-chear indicated the issue is not fixed yet.
Jul 24th, 2018 8:24pm