XE.com Customer Service Issues

Hello, my name is Roger Elvin, and I reside in the UK. I have been a member of HiFx for approximately 16 years, regularly transferring funds to my French bank account. Recently, I began the registration process with XE, providing my information and awaiting approval. I am unsure why a direct transition is not feasible. I am currently waiting for approval, and my account number is XEMT[redacted]. I anticipate your prompt response, as I urgently need to send funds. Thank you.

Subject: Urgent Payment Issue Hello, I am reaching out regarding my order # C924967 to convert CAD 10,[redacted] to EUR 6,[redacted]. despite contacting your support line by phone, I have not found a solution. I am looking to pay for this order, which amounts to CAD 10,[redacted] via EFT, but I am struggling to find the necessary information on how and where to proceed. I have attempted to navigate through xe.com and transfer.xe.com with no success. Is there another platform I should be using for this transaction? Your prompt assistance in this matter is greatly appreciated. Best regards, D.L. P.S. During my interactions with your support team, I found some difficulty due to the strong local accents which made communication challenging for clients outside of the UK. Nevertheless, I commend their expertise.

Hello, I am Luis F. Lopez, a dual citizen of the US and Colombia who has lived in the US for the past 30 years. I recently retired from MassDOT in Boston, MA, on January 31, [redacted], and relocated to Colombia, South America. To receive my monthly pension payments, I use my Santander bank account since MassDOT cannot directly deposit into foreign banks. I updated my Colombian address and phone number with the bank. I set up an account with XE and initiated my first transaction with the company (Transaction: C[redacted]). I was surprised this morning to receive an email canceling the transaction and closing my account without any explanation. I would appreciate it if you could clarify what has occurred. I am willing to provide any necessary proof documents upon your request. Thank you, Luis F. Lopez.

As a new customer, XE accepted my profile, and I opened an account to use their services. I initiated a transfer of US $[redacted].00. The following day, XE abruptly closed my account and voided the transfer without any explanation. I am now in the process of filing a claim with my bank, Santander, to recover my funds, which may take around 3 weeks. I find it concerning that XE isn't expeditiously refunding my money, as indicated by Santander. This situation raises suspicions as it seems to be a recurring issue affecting numerous new customers globally. It appears that XE benefits from holding customer funds temporarily to earn interest and profit from exchange rates during the refund process. I would appreciate a clear and transparent explanation from XE regarding their actions in my case. Sincerely, Luis F. L.

Dear Sir/Madam, I am disappointed with the way Xe handles customer calls. This morning I waited for over 40 minutes, but when I called from a different number, the call was answered promptly. I suspect that there might be a new system that filters calls based on numbers, which seems unfair. I hope this is not the case and that I can continue my transfers smoothly or consider switching to a different service provider with similar services. I urge Xe to address this issue. Thank you.

I have been attempting to transfer money using my credit card to myself, which is an available option. While I reside in Canada, I am currently conducting business in Japan and have my own bank account there. Despite my efforts, my Visa Royal Bank card keeps getting declined. After contacting my card issuer, they confirmed that it should work and unblocked it for use. However, the issue persists even after their intervention. I am puzzled as to what could be causing the problem. Any assistance would be greatly appreciated.

My fiancé from the US visited the International Bank to arrange for money to be sent to me in Taiwan. He filled out paperwork stating that if the money isn't collected, it will be frozen in their account. He left my phone number with the Bank manager for contact through WhatsApp. I chose not to provide my bank details due to past issues with unexpected fees. When I informed my fiancé, he mentioned that if I don't provide my bank information, the money may end up frozen and lost according to their agreement.

I've been defrauded by MetabaseNFT, a trading platform exploiting XE for their own gain. They convinced me I had earned $30,[redacted] CAD with them, now held in an XE account awaiting transfer, allegedly facilitated by blockchain. To test the system, they suggested I deposit money into blockchain for a supposed reverse transaction back into my account, which never materialized. Without consent, they withdrew $2,[redacted] from my bank account last Friday. How can I recover my funds? Please assist, feel free to contact me at [redacted].