Hello. I have the following spectrometer, which I haven't used for some years. Instrume...

GetHuman-crmaris's customer service issue with X-Rite from March 2019

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The issue in GetHuman-crmaris's own words
Hello. I have the following spectrometer, which I haven't used for some years. Instrument information* Instrument inspection: Successful* Serial number i*Pro: ******* Type: i*Pro (M* only)* Revision: D* Firmware version: **** CPLD version: **** Dark measurement count: ***** Lamp burning time: ***.* seconds* Spot measurement count: **** Scan measurement count: *** Factory calibration: ***********It used to have some module licences installed but currently all are deactivated! Even the monitor profile. Naturally I would like an unlock code for it please. **Instrument Licenses* Measurement Modes: *Reflectance Spot, Reflectance Scan, Emission** Licensed functionality: *Has UVcut filter, Spectral values, Tristimulus, Density** Licensed Modules: * i*Match Module "Scanner": NOT licensed* i*Match Module "Monitor": NOT licensed* i*Match Module "Printer": NOT licensed* i*Match Module "Printer RGB only": NOT licensed* i*Match Module "Printer CMYK only": NOT licensed* i*Match Module "Beamer": NOT licensed* i*Match Module "Printer Easy RGB": NOT licensed* i*Match Module "Printer Easy CMYK": NOT licensed* i*Match Module "Digicam": NOT licensed* i*Match Module "Editor": NOT licensed* i*Profiler Module "Display Profiling": NOT licensed* i*Profiler Module "RGB Printer Profiling": NOT licensed* i*Profiler Module "CMYK Printer Profiling": NOT licensed* i*Profiler Module "Printer QA": NOT licensed* i*Profiler Module "Advanced-Mode": NOT licensed* i*Profiler Module "Projector": NOT licensed
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X-Rite

Customer service issue
Reported by GetHuman-crmaris
Mar 12th, 2019 - 5 mons ago
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GetHuman-crmaris started working on this issue
Mar 12th 10:06am