I was informed that since my site is “self hosted” I should seek help at Wordpress.org, and not .com. I went there and got no help.

GetHuman-mordicai's customer service issue with WordPress.com from August 2018

Help with my WordPress.com issue
The issue in GetHuman-mordicai's own words
See it. ... I go to my website which has been online for over a year. I find a blank screen and a window that says "this site is under development" I have no idea why it should be under development. It should be readily available. I want to know what's going on and I want it fixed.
I have no idea what to do, their list of FAQS did not pertain to my issue
GetHuman-mordicai did not yet indicate what WordPress.com should do to make this right.
I've been a customer for a bit over a year, and I expect to see my website up and running, and that if there was a problem I could contact someone at word press by phone, like every other service provider I've ever used. But there's no one.
Get my web site and have someone explain to me what happened
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How GetHuman-mordicai fixed the problem
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WordPress.com

My website.
Customer service issue
Reported by GetHuman-mordicai
Aug 28th, 2018 - 4 mons ago
I have an issue with WordPress.com too
Fixed
Seen by 8 customers so far
Similar issue to 128 others
0 customers following this
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Timeline
GetHuman-mordicai started working on this issue
Aug 28th 4:37pm
GetHuman-mordicai shared this issue with your circles on Google+
Aug 28th 4:39pm
GetHuman-mordicai shared this issue with others over email
Aug 28th 4:54pm
GetHuman-mordicai indicated the issue is not fixed yet.
Aug 28th 6:52pm
GetHuman-mordicai indicated the issue is not fixed yet.
Aug 28th 6:58pm
GetHuman-mordicai shared this issue with others over email
Aug 28th 6:58pm
GetHuman-mordicai indicated the issue is not fixed yet.
Sep 1st 10:18pm
GetHuman-mordicai indicated the issue is not fixed yet.
Sep 1st 10:20pm
GetHuman-mordicai indicated the issue is not fixed yet.
Sep 1st 10:24pm
GetHuman-mordicai indicated the issue is not fixed yet.
Sep 18th 8:33pm