GetHuman968861's customer service issue with WordPress.com from August 2018
Help with my WordPress.com issue
The issue in GetHuman968861's own words
I think I need to de-activate all plugins ... I had an email telling me Wordpress had been automatically upgraded and at the bottom of the email it said I should update plugins. I logged in to my ivoryskinlove.com*wp-admin and told it to update all plugins. Whilst the update was taking place I have the 'Maintenance' screen and then after it finished, I had nothing but a blank white screen. I am no longer able to access the wp-admin page or the website. I have read forums and tried using Filezilla to login to the server, but I keep getting a message saying 'Could not connect to server'. I do not know what else to do. Perhaps I need to completely reset passwords etc, but I am not able to do anything the way things are at the moment. I have some previous experience with Wordpress but have never seen this problem before. I am at a loss as to where I go from here to get my website up again. Can someone please help?
i have no idea what to do. I cannot login to the server even using an ftp (Filezilla) so I need help
I need someone to help me login again so I can try to rectify the plugin issue
This is the first ever issue I have had with Wordpress
Yes I have tried accessing the site using an ftp but with no success.
I have an issue with WordPress.com too
How GetHuman968861 fixed the problem
I didn't. I contacted Namecheap who I purchased the EasyWP package from and they fixed it within * hour.
Please help with my WordPress.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.