Good morning, **I am unable to Log in to parts of Word Press for www.envelopesrus.co.uk...

GetHuman717077's customer service issue with WordPress.com from May 2018

Help with my WordPress.com issue
The issue in GetHuman717077's own words
Good morning, **I am unable to Log in to parts of Word Press for www.envelopesrus.co.uk **We commissioned Designaweb to acquire this domain and build us an e-commerce website. Since paying over £**** up front Designaweb have repeatedly failed to meet deadlines and handed over a very poor attempt of what was supposed to be a fully functional e-commerce site and nearly * months late! We now have no active communication with said developer and need to have full control of this site so we can work with a more trustworthy company to complete our site. I would like to update all account info for this site as well www.aldburyproducts.co.uk (which the same developer built) so all charges and ownership become the responsibility of Aldbury Product Ltd as the professional relationship with DesignaWeb has deteriorated to an unrecoverable state! **We need advice on all of the issues surrounding the account management moving forward as Designaweb are no longer at their business premises and we feel we have been left high and dry. I can provide proof of instruction and payment to Designaweb as well as correspondence between our company Aldbury Products Ltd and Designaweb. We are concerned about server issues as we currently access via http:**envelopesrus.dwserver.co.uk* and if either site stops working smoothly it will affect our business! We very much look forward to hearing from WordPress support as soon as possible please.**Kind regards,
GetHuman717077 did not yet indicate what WordPress.com should do to make this right.
I have an issue with WordPress.com too
How GetHuman717077 fixed the problem
We are waiting for GetHuman717077 to fix the problem and share the solution with the rest of us customers.
Please help with my WordPress.com issue
Do you have a customer issue as well?
We can help you get WordPress.com's attention and get better help faster. Tap below to get started.
Having WordPress.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WordPress.com email you?
This email address isn't valid

WordPress.com

Customer service issue
Reported by GetHuman717077
May 25th, 2018 - 6 mons ago
I have an issue with WordPress.com too
Fixed
Seen by 4 customers so far
Similar issue to 265 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman717077 started working on this issue
May 25th 10:22am
GetHuman717077 indicated the issue is not fixed yet.
May 25th 11:39am