Up until a few months ago I was a regular purchaser of “ Simply Stir Fry”*Bulgogi Beef...

GetHuman4185097's Complaint issue with Woolworths (Australia) from January 2020

Help with my Woolworths (Australia) issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4185097's own words
Trying to cook the dinner ... Up until a few months ago I was a regular purchaser of “ Simply Stir Fry”*Bulgogi Beef *** gm packs, and always had at least * pack in the freezer at home . I was quite upset when the butcher in your Werribee Central Store advised that this item had been deleted from your available products. *When I noticed that there were * packages of this product on the shelf yesterday a smile came on my face thinking that * of my favourite quick meals was back in stock so l purchased * packs. *However when I opened * pack l found the meat to be stringy, with large pieces of tendon and pieces that were not even marinated, l had to separate and cut out the inedible pieces. ( I have taken a photo of the pack and meat) *Needless to say I’m most disappointed that the meat was completely substandard in comparison to when I bought this product in the past and I had to pay an extra $*.** per each pack for the privilege. At $**.** per kilo you would expect a bit more care being taken in selecting the meat to be marinated.
This product was totally substandard in comparison to the original meat supplied before it was reinstated
As a minimum ensure the quality of meat is inspected prior to marinating and packaging. And replace the pack that l bought
I have been shopping at the Werribee Central Store for on ** years.
How GetHuman4185097 fixed the problem
Initially I sent a message to Gethuman and then follow the prompts to call the **** number. After discussing my problem they asked if l still had my receipt which answered “yes” . They then advised that all l had to do was go the the store where I purchased the meat and explain the problem. I did that on the way home from work and the assistant immediately offered either an exchange or refund. I was most impressed with her helpfulness and response. Thank you for a quick resolution to this problem
Do you have a customer issue as well?
We can help you get Woolworths (Australia)'s attention and get better help faster. Tap below to get started.
Having Woolworths (Australia) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Woolworths (Australia)

Simply Stir Fry Bulgogi Beef *** gm pack
Complaint issue
Reported by GetHuman4185097
Jan 1st, 2020 - 2 years ago
Fixed
GetHuman4185097 shared how to fix
Seen by 6 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4185097 started working on this issue
Jan 1st, 2020 11:23pm
GetHuman4185097 confirmed the issue is fixed. Hooray!
Jan 2nd, 2020 11:39pm