Wooga Customer Service Issues

I am unable to pick up where I left off on Pearl's Peril. I was around Chapter 12 or 13 in N.Y. Harbor with my friend Iris. Suddenly, I got sent back to the beginning of the game. I restarted while waiting for support, but the provided instructions didn't work since the items weren't on Facebook as mentioned. I am requesting for the game #[redacted][redacted] to be removed and to restore my original number #[redacted][redacted]. I am logged in as Anita Hadick in both sessions. My island number is [redacted], which I can access but cannot progress further until this issue is resolved. This situation has brought me to the brink of tears. I adore this game and wish to resume playing from where I left off. Your assistance is greatly appreciated.

I would like assistance transferring my games Pearl and June to my new iPad Pro. The given instructions were for transferring via Facebook, but I do not play through that platform. I deleted Facebook from my iPad as instructed, but upon reinstalling, I only saw the beginning tutorial. I have restarted the game three times to avoid playing through Facebook due to privacy concerns. My game progress is important to me, and I request help to transfer them without Facebook. A hyperlink or alternative method would be greatly appreciated. Thank you in advance for your assistance and have a great week ahead. - Deborah F.

I have encountered an issue trying to access Pearl's Peril on my Samsung Galaxy Note 8 for the past two days. Despite numerous attempts, the game remains stuck on the loading screen. Initially, it did not progress beyond that point, and today, although the loading screen tips kept changing, the game never successfully loaded. This problem is new to me, as I have never experienced any difficulties before. I am reaching out for assistance to resolve this matter before the next Adventure Club Challenge begins. My user identification for the game is 2mm8s554dwn4.

Dear Wooga team, I started playing Pearls in May [redacted] and have enjoyed it immensely. I made two great friends on Adventure Island. However, I encountered a problem on August 7, [redacted], when I tried to access the game on my desktop and found myself locked out. I received numerous excuses like questioning my Windows version, browser, and internet speed, as well as suggestions to try another computer, all to no avail. I felt frustrated and disrespected by the responses I received. Playing Pearls brought me joy and I loved the challenges it offered daily. As the creator of this game, I sincerely ask for your assistance. I hope to continue enjoying Adventure Island and exploring more games on Pearls. Thank you for your attention. Sincerely, Barb Vesely from Brevard, North Carolina. Player number: [redacted]. Email: [redacted]

In May of [redacted], I discovered Pearl's Peril on my Facebook homepage. I tried the game and enjoyed the fun challenges and the various paths a new player could explore. I made it through 90 chapters, joined the Adventure Club, and met two wonderful ladies whose visits meant a lot to me. On August 7, [redacted], I sat at my desktop, booted up my computer, went to Bing (my search engine), and clicked on Pearl's Peril only to find it locked for me. After a few days of pausing, I reached out but received many excuses and insensitive questions. Some included asking about my browser, speed, and suggesting using another browser/computer. I have Firefox and am now reaching out to my new friends for help. I am waiting and hoping for a positive solution. My name is BV, and my email is [redacted].

I am having trouble accessing June's Journey. It all started when I tried watching an ad to get more playtime, but the ad wouldn't finish, and my screen would go black after a few minutes. I kept trying, but then the game wouldn't open properly. When I tap the icon, it briefly shows the Wooga sign page and then closes. I contacted Wooga, and after Apple ruled out an issue with my iPad, they suggested it might be a Wooga problem. Since others seem to be experiencing the same issue, it confirms my suspicion. I had made it to screen [redacted] and don't want to lose my progress after playing for over a year. Please, Wooga, provide assistance so I can continue enjoying the game at the same level. Thank you.

Hello, I sent an email through the app but I'm not sure if you received it. My backup was deleted yesterday (maybe accidentally by my sister or a bug in the app?). I was at an advanced stage in the game (level [redacted]). I had made purchases with my debit card, and I play every day, so I am a loyal player. The Facebook account linked is under the name Violette C. My nickname was Tatoumette. My mother, who also plays the game, noticed that despite creating a new game (username: samouraicyborg), I am still in the same coffee group as her and in the rankings for scenes up to level [redacted] (under the username samouraicyborg). However, I have lost all my progress, and my domain is empty, I am back to level 1! Could you please restore my backup? Thank you in advance. Best regards.

1) I often experience connectivity issues with Pearl's Peril despite having a stable internet connection that allows me to play other games without any problems. The game consistently displays an error message indicating a lack of internet connection. 2) When playing June's Journey, I encounter difficulties in receiving the energy bonus for watching trailers of other games. After watching the trailers at the wedding chapel, I am either kicked out of the game or the system fails to register that I have viewed them, resulting in not receiving the 10-energy boost or having to rewatch the trailers. This issue is frustrating because Pearl's Peril and June's Journey are my favorite games, and I wish there were more similar games available.

Dear Support Team, I have been receiving notifications that cases are closed in my game, but there are no changes happening. I tried to email for assistance, and I kindly request that a person responds rather than an automated message. Recently, I had to switch my Facebook profile and create a new one. My old Facebook profile was linked to my game with the ID dzo5-fyuu-v6mq and associated with the email [redacted] I now want to link my game ID to my new Facebook email [redacted] without losing any progress. My new username is [redacted][redacted], and the game ID is hf4h-jtco-vrxa. I urgently need to have my game restored to play in the competition scheduled for tonight at 8 pm. The details of my game progress and achievements are attached for your reference. Thank you for your prompt attention to this matter. Warm regards, Camilla

When sending gifts, I consistently encounter an error message indicating 'inaccurate token', even after following your previous suggestions. Additionally, I am unable to receive energy, relying solely on previously banked resources. Despite efforts such as clearing cookies, updating the game, and reloading, the issue persists. Although I occasionally receive [redacted] points per challenge, the overall experience has been disappointing. Requesting further assistance in resolving these ongoing challenges.

I need assistance with opening up more land on June's Journey. Previously, when I had the required number of compasses, a white compass icon would appear for me to click and unlock the land. Now, it's asking for more stars without progressing. I am unsure how to acquire more stars as no notifications are showing up to guide me. Initially, a blue compass would show up, allowing me to see my progress on stars and compasses, and later turn white for me to unlock new land. Currently, no such notifications are appearing, and I am at a standstill in the game. I wish to continue without restarting. Your help is greatly appreciated.

In June's Journey, I'm currently at a level where Charlie is heading to the golf club with a rifle to seek revenge for Kamal's wrongful imprisonment and murder. I recently redesigned my island to create more space by relocating most items. However, upon returning after playing with over [redacted]+ points, I noticed my score had unexpectedly increased by over a thousand points. I kindly request to have my score adjusted to its previous total. Thank you. - Eileen P. Landreth

Our team, THE CASTAWAYS, is currently experiencing frustration with the Captain's Challenge Mail Box. We enjoy participating in the Captain's Challenge; however, the Mail Box is not working properly, preventing us from obtaining the necessary tickets to help each other within the game. This issue is hindering our progress and making it challenging to achieve our goals. Despite previous complaints from multiple team members, including myself, there has been no resolution. We request that the Mail Box be fixed or removed to improve the gaming experience. The recurring problem with the Captain's Challenge has become a source of anger, leading me to consider leaving Pearl's Peril and June's Journey. Trust in Wooga is diminishing due to the lack of response to our concerns.

I am currently engrossed in the game. As a teacher interested in the changes towards diversity and equity in our culture, I am intrigued by the dynamics between the characters. Could Victoria acknowledge the inequalities and fairly compensate the Talbots for their years of hard work? I am at a point in the story where June is revisiting significant moments from her past through dreams. It would be beneficial to incorporate themes of diversity and racial justice into the narrative. Additionally, addressing social-emotional learning and the impact of COVID on the characters, especially Virginia coping with the loss of her parents, could provide valuable lessons for younger players. I am eager to see how these aspects will be explored further in the game.

I am Janet Turner and I am part of The Fifteen Musketeers team in June’s Journey game. During last week's leg of the seven-week DL competition (March 8-15), my team observed irregularities in the scoring of the first-place team, Kuban Krasnodar. Their total score was significantly higher than the sum of their individual scores, indicating potential foul play. After investigating, we found that players were swapped during play, inflating their total scores unfairly. This gave them an unfair advantage and caused us to lose third place and miss moving into the Sherlock division. We request a thorough investigation of this issue and the removal of Kuban Krasnodar from the competition. Alternatively, we ask for compensation for the resources we invested in the competition. Thank you for your attention to this matter.

I have been an avid player of June's Journey for years and find it to be my only daily guilty pleasure, especially as a mother of six kids. Unfortunately, I lost access to my account when I left my phone in the car two months ago. Despite creating a new account on my new phone, I have been inexplicably kicked from two teams. This has left me feeling disheartened and confused. The repeated notifications of being kicked from the team upon loading the game are excessive and distressing, as they lack a clear reason for my removal. Additionally, my current team is unable to participate in the Detective League tournament, which has been "Preparing..." for days, hindering our progress and points collection. This issue is frustrating and unprecedented for me. I am seeking assistance and a resolution to these concerns.

I am having trouble receiving the flowers in the game as expected. While working on Irises eyes, I should be getting 5 flowers for each completed butterfly and 10 at the end of a set, but it's not happening. The decorations I purchase also do not yield the flowers they should. This has been an issue for me since restarting the game. I have accumulated 60 compasses but need 61,[redacted] flowers to unlock the next cloud. I hope this gets resolved soon as the progress is quite slow.

I have been playing June's Journey for over 2 years, and I have invested thousands of dollars from my social security. I am finding it increasingly difficult to progress without spending even more money. The requirement for a high number of compasses and stars is making it unreasonably challenging. Simplifying this would encourage more players to support the game financially. I am hesitant to quit, as I did once before due to this issue but returned because I missed it. I estimate I spend between $[redacted] to $[redacted] monthly on the game for the past 24 months.

I recently upgraded to an iPhone 12 and switched carriers. I am having trouble accessing my account for Pearl's Peril on my new phone. Despite having the icon, it is starting me off with a new game instead of transferring over my progress and club membership from the past four years. My user ID is 5pkgb36p4mo, but I am unable to retrieve my old account. I can still play on my old phone until the end of the month, but I need assistance setting up my new phone to avoid losing all my progress. Any help would be greatly appreciated.

I was charged $[redacted] for purchases, resulting in overdraft fees of $[redacted], totaling -$[redacted] in my bank account. I had bonus points for these purchases and should not have been charged. Despite contacting Google support, they were unable to issue a refund and advised me to reach out to Wooga support. Being on a tight fixed income, this financial burden is significant. Kindly refund the $[redacted] for the purchases and the overdraft fees. Thank you.