My name is William Hodge and I accepted a job they wonolo for Oct *- Oct **in Poway, CA...

My name is William Hodge and I accepted a job they wonolo for Oct *- Oct **in Poway, CA which is actually out of the way for me but I intended to get a hotel the night prior in order to be at the job on time. I had an emergency the night before I was set to work and forgot to cancel in the timeframe required. From that point the client cancelled my other two days which in turn somehow gave me the maximum amount of breach points and permanently restricted my access to future jobs. I could have worked those other two days. My understanding was that if the client cancels your job then it doesn't affect me but if I fail to show up for a day requested then I would recieve one breach point only and can continue accepting jobs. I would like to continue working thru wonolo as I am going thru hard times and this app has helped tremendously until now. I feel that if I was able to actually speak to someone or get a timely response that the whole issue could be cleared up and I can get back to taking jobs. I would really like full access to the jobs again as I am going thru very hard times again. Thank you for your help.