I purchased Wondershare PDF Element version *.*.* and wondershare helper *.*.* in early...

GetHuman5012722's customer service issue with Wondershare from June 2020

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The issue in GetHuman5012722's own words
I cannot fix it because Wondershare states I haven't an account BUT I did pay £** in May for your product so am told each time I use wondershare it will only convert * pages AND it leaves a watermark that I do not want. I cannot upgrade without an account reference - surely from my email and name above you can find my account. ... I purchased Wondershare PDF Element version *.*.* and wondershare helper *.*.* in early May for £**.**. I would like to upgrade this version. My email is *****@***.com. but when I go into the programme it states I do not have an account. This is odd because all my PDF documents are now wondershare. Please help me retrieve my account.
I am home working an need a reliable PDF converter from Windows ** docs
SEND ME MY ACCOUNT SETTINGS - to *****@***.com
Since May **** - I expected the same performance as Adobe Acrobat
Everything
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Wondershare

Customer service issue
Reported by GetHuman5012722
Jun 30th, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 141 others
0 customers following this

Timeline

GetHuman5012722 started working on this issue
Jun 30th, 2020 2:24pm
GetHuman5012722 indicated the issue is not fixed yet.
Jul 1st, 2020 9:55am
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Jul 1st, 2020 10:01am