Cancelled wait order list was still on standby to be shipped when they arrived. They we...

GetHuman784813's customer service issue with from June 2018

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The issue in GetHuman784813's own words
Cancelled wait order list was still on standby to be shipped when they arrived. They were cancelled June *.*Using your sizing chart and a customer service representative, * pairs of pants were ordered. I expressed my concerns that it was NOT the correct size. I was told that I could just return them if not fitting well. As I had told customer service, the pants were too big. They said I could return them but I had to pay $*.** for return. I have to pay for YOUR employee and catalog error.*I am handicapped, it is going to take me up to a week at minimum to take the clothes where I can mail them back. As I said, if your waiter brought you the wrong meal and said he would be happy to return it for the right one but you have to pay $*.** for the chef's restocking, what would you say? So, *. You still haven't cacelled orders that were cancelled on June *. Second, you want me to return for correct size (due to your error) and pay for your error. And third, I am handicapped and you have made the return process for people like me especially hard. I have had non stop difficulty from WW since day * that have been ineptly handled. You have cute clothes but I hope I can resist the urge to buy from you again due to difficulty with on- line order, customer service order, fixing errors of your employees,etc etc. Jan shelton

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Customer service issue
Reported by GetHuman784813
Jun 15th, 2018 - 2 years ago
Seen by 3 customers so far
Similar issue to 8 others
0 customers following this
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GetHuman784813 started working on this issue
Jun 15th, 2018 8:27pm
GetHuman784813 indicated the issue is not fixed yet.
Jun 15th, 2018 8:27pm

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