Wizz Air Customer Service Issues

My flight is scheduled in 12 days, and I am concerned about an error in the passenger's name on the booking. While booking, I entered my name as Hafsa Elkramti, but it appears as Hafsusa Elkram. I have attempted to correct it, but the system is saying my session has timed out. I am worried that even if I change three letters, it will still be misspelled as either Hafssa Elkramti or Hafsa Elkramt. I need urgent assistance as I want to ensure there are no issues when boarding. Could you please advise if a small spelling mistake like this will be acceptable for boarding? Thank you.

I have recently booked a flight from Eindhoven to Vilnius on September 6th with reservation number O8E76Y. My original flight was cancelled by Wizz Air, and I was issued a voucher to book another flight without any additional charges. However, when I tried to rebook, I was asked to pay an extra 2.98 euros. I attempted to make the payment through the provided link on the website using both my credit card and bank card, but was unsuccessful. Both cards are functional. I also tried to contact your organization via phone at [redacted]5, but after waiting for 10 minutes, I incurred an additional ten euros in charges. As I was assured there would be no extra fees for rebooking, kindly approve my flight without the additional charge of 3 euros to avoid missing my flight. Your prompt assistance would be greatly appreciated. Warm regards, Oksana Mirgorod Kooi

I made a flight booking to Romania, and as I was trying to check in today, a section requested a covid test certificate. I have reviewed the government guidelines for travel to Romania and found that as of August 2nd, a PCR test is not necessary when traveling from the UK. The information from the Romanian Embassy also confirms that a PCR test is not required when entering the country from the UK. However, I am hesitant to pay for luggage if I might be denied boarding at the airport due to this issue. I reached out to the call center, but the operator could not provide me with a clear answer. Could you please verify if I can proceed with the check-in without a PCR test?

Dear Sir/Madam, I have spent over 6 hours attempting to book a flight for myself and my sister from Doncaster to Gran Canaria without success. Our original flight, paid for and left in my Wizz account after being canceled last year, has proven to be a challenging and frustrating process to redeem. The website navigation is complicated, and when I tried to access the funds in my Wizz account to pay for the new tickets, I found no available link or assistance. I kindly request prompt assistance on transferring the money from my Wizz account to complete the booking or alternatively, a refund. My experience with Wizzair has left me unimpressed, especially due to the lack of direct email support and the high charges for contacting the call center. I hope this email reaches the appropriate department for a swift resolution, as I am unwilling to pay extra fees to access my own funds. Anticipating your prompt reply. Yours sincerely, A. Smith

Hello, I am seeking advice regarding my upcoming trip from Luton, UK to Sofia, BG on Friday, the 20th. Unfortunately, my Bulgarian ID expired in May, and I can only travel using my English passport. I had ordered a replacement ID in December [redacted], which I couldn't pick up due to travel restrictions. Given that UK citizens can't currently travel to Bulgaria, but only Bulgarian nationals can, I am wondering if I can use my old BG ID at the airport alongside my valid UK passport. The Bulgarian Embassy in London informed me that with both documents, I should be allowed to travel as they have my information in their system to verify my Bulgarian citizenship. My WIZZ air booking reference is DJUYQR. Thank you. Best regards, Nedialka P. R.

I made a reservation for flights from Larnaka to Athens and back on September 12 to September 21, through applications GoToGate and Pamediakopes. Unfortunately, there was a double booking for each leg of the trip, resulting in me being charged twice for each ticket. The GoToGate reservation numbers are LBV1VU (Larnaka to Athens) and GG3D6A (Athens to Larnaka), while the Pamediakopes reservation number is LBUZWV with the same flights under code A8L68V. I kindly request the cancellation of the tickets booked through GoToGate, as they were made after the Pamediakopes booking. Please keep me updated on the progress of the refund. I can be reached at my email [redacted] Thank you for your prompt attention to this matter.

Hello, I hope you're well. I have a flight scheduled for this coming Saturday, August 28, [redacted], to Zakynthos, Greece, and I will be returning on September 18, [redacted]. However, I have encountered an issue and would appreciate your assistance. I will be traveling with my 16-year-old brother, for whom I have the necessary permission from our parent. Unfortunately, he has misplaced his DNI (identity document) which he planned to use for the trip. We are trying our best to recover it, but due to time constraints, it may not be possible. He does have an expired passport valid until July 15, [redacted] (just a month and a half ago). I am seeking guidance on whether it would still be possible for him to travel using his passport in case we are unable to retrieve the DNI. We are willing to forego our holiday if necessary. Any assistance you can provide would be greatly appreciated. Thank you in advance. Miriam

Hello, I wanted to share my recent experience with a flight cancellation from Berlin to Varna on 14.10.[redacted] for bookings DLY9UB and OHTRTN. I was issued credit on my Wizz account, which I used partially to book a flight from Varna to Berlin (booking number WY173V). I encountered an issue when attempting to use the remaining credit to purchase another ticket for my colleague, as I discovered a limitation in the TERMS AND CONDITIONS OF THE WIZZ ACCOUNT regarding the usage of credits. I learned that the Wizz account holder must be one of the passengers in the booking, and the booking cannot exceed five people. This restriction has made it challenging for me to use the credit for my colleague's ticket as originally planned. Therefore, I am seeking assistance in offsetting the ticket for my colleague, Dimitrios Christidis, on the same flight from Varna to Berlin on 16.10.[redacted]. Any guidance on how to proceed in this situation would be greatly appreciated. Thank you.

I had to cancel my flight as I was unable to change it online. Despite showing no available flights for changes, I found new flights for the same day. I canceled my original booking with Wizz Flex and was only refunded in Wizz credits rather than back to my Visa debit card, which I used for most of the payment. I prefer a refund to my original payment method and called customer service. Surprisingly, I was told I needed a Visa card, although I paid with a Visa debit card initially. I am hoping to get the remaining amount of £[redacted] refunded to my debit card as I don't plan to use the Wizz credits. Thank you.

Greetings! My name is Matvey Diana. I was supposed to fly today from Chisinau to Vienna and then to Yerevan with Wizz Air. I paid for the ticket and check-in, but before boarding, myself and 2 other passengers were informed that there were no more seats available on the plane. We were told we could either fly on the 5th or get a refund only for the Chisinau to Vienna ticket. My frustration and disappointment are hard to put into words. Not only have my plans been ruined, but I will also have to pay for not participating in the project. I lost money on the Vienna to Yerevan ticket and the return ticket from Yerevan to Kiev. I demand reimbursement for these expenses! And an explanation of how this happened. Why wasn't an alternative route provided? On what basis were passengers selected to peacefully complete their journey and who had to look for other routes, explain to the project organizers why they won't be in Yerevan, and deal with getting refunds?! I hope for a prompt resolution to the problem.

On the 30th of September [redacted], I booked a flight with Opodo for the airline Wizz Air, from Catania to Verona for 2 people, departing on the 2nd of September and returning on the 5th of September. Subsequently, I received a message on my personal number saying, "Thank you for booking with us! To check your reservation at any time, download our app now." After downloading the app, they were supposed to send me the flight booking number the same day and later the check-in details via email (automatically, as I paid 4 euros per person per leg, totaling 16 euros). Today, on the 2nd of September [redacted], we could not depart because we did not receive either the booking number that was supposed to arrive on the same day as the payment of 86.87 euros made via Postepay, nor did we receive the check-in details and boarding passes, preventing us from traveling despite our attempts to contact someone for several days. We had to cancel work appointments and hotel reservations incurring additional expenses. Finally, I would like a refund of the ticket money from your end, as the issue was not on our part. If you want, please let me know where to send you the payment made. I look forward to your response. Yours sincerely, Mr. S. Di Marco.

Dear Sir or Madam, I experienced complications with my flight between Vienna and Nis Airport. Despite receiving conflicting information regarding the need for a PCR test, I was denied boarding in Nis due to not having one, even though Vienna officials stated I could have one upon arrival. This situation resulted in me not being able to board, losing my money, and incurring additional expenses. I kindly request a refund of the €92.10 I paid for the ticket. If this matter is not resolved promptly, I will have to involve my lawyer. Ticket number: Q79IHB Best regards, Andjelkovic L.

Hello, I was one of the passengers on flight W63051 on 09/08/[redacted] scheduled to depart at 6:05 a.m. from Henri Coanda Bucharest Airport. Due to the emails received from your company, I arrived at the airport at precisely 3:00 a.m. We were notified by text message and every hour of the delay of this departure. The last estimated departure time for flight W63051 was 13:15, received at 13:32! This delay has exceeded MORE THAN 7 (SEVEN) HOURS. Due to this situation for which you are entirely responsible, I missed my connection with my SNCF train that departed at 12:45 from Beauvais train station bound for Limoges. My SNCF ticket was pre-paid. I have the Reservation Document available with the price in Euros for your compensation. Considering the terms of your General Conditions, I REQUEST A FULL REFUND of my Reservation number G7FN3L. This includes the return flight scheduled for Sunday, September 12, [redacted] as well. My choice for the REFUND METHOD is to CREDIT THE SAME CREDIT CARD USED FOR THE PURCHASE: ...[redacted]. Thank you.

I have received an email informing me that my return flight from Alicante on October 31st has been canceled. I was offered an alternative flight only 2 days after my arrival, which is not suitable as it shortens my 8-day holiday plan to meet my son in Alicante. I intend to keep the outbound flight on Saturday, October 23rd with you, but I decline the alternative return flight. I have made hotel arrangements for the week with my son, whom I haven't seen in over 2 years. I will have to make a return flight booking with another airline due to the cancellation. I am requesting a refund from you for the canceled return part of my booking. The reference for the cancellation email is H8ECSL. My name is Jacqueline S., and my email address is [redacted] I require a refund rather than vouchers as I don't have plans to travel within the next 12 months. I am also seeking compensation for this inconvenience and would like to know the reason for being bumped from the return flight. I am looking forward to an early response regarding this matter.

I'm frustrated that my upcoming flight was canceled without any refund options provided. The email I received mentioned a full cash refund or [redacted]% credit in my account. When I try to login to request the credit, I keep receiving an error message saying my flight has been canceled. This situation is unacceptable, and I need to find a resolution.

Dear WizzAir support team, I'm traveling from Dortmund to Riga with my bike and have booked the sports equipment baggage for it. I need to pack my bike and was wondering if it's acceptable to pack it into a cardboard box. Could you please clarify the dimensions allowed and any specific requirements for packing? Your website mentions that bicycles can be packed in a travel case with parts removed or in cardboard with deflated tires. Additionally, I am unsure if I need a covid test despite being fully vaccinated. If a test is required, would a PCR test be necessary or could I take an antigen test? Thank you for your assistance and have a great day. Best regards, L.T.

Hello! WizzAir recently updated our flight dates for both the Zaporizhzhya - Budapest trip. I would like to select new dates, but when I log into my WizzAir account via the browser or app, I see a notification saying: "There is a change on your booking. We will inform you via e-mail soon. Please return soon to see the changes." Despite receiving the email, the links provided lead to the same message. Should I wait for another email? Is there a specific timeframe before I can modify my flights or request a refund on my WizzAir account? I received the email notification about the changes approximately 20 hours ago. Kindly assist us in understanding the necessary steps to avoid missing the flights and losing our money. Thank you.

I am extremely disappointed with the service I received from your company. The app crashed and added an extra charge to my fully paid ticket without my consent. Despite trying to rectify the situation, I was unable to pay the additional fee online, which then led to issues with online check-in. The communication from your end was threatening and unhelpful. After facing difficulties in contacting your customer service, I was met with further frustration when I did reach out and was charged an exorbitant amount for a short phone call. The customer service representative, Katarina, was incredibly rude. I demand a resolution to this matter as it was caused by your error, not mine. I will not accept the blame for your mistakes. Your lack of accountability and unprofessional behavior is unacceptable. I insist on a satisfactory resolution and proper compensation for the inconvenience caused.

I need assistance regarding a situation where I had to make an additional payment for services that were supposed to be included in my privilege pass. On October 31, I paid [redacted].25 Zl for the privilege pass and a new booking. However, at the airport, I was unexpectedly charged for a free bag, priority line, and seat selection, which I believe should have been covered. Despite making the initial payment, my privilege pass does not appear on my account, and I was made to pay again for services I should have had access to. I kindly request a refund to my Wizzair account for the unnecessary charges incurred. The privilege pass should be valid from November 01, [redacted], without any additional payments. Thank you.

Hello, I am reaching out on behalf of my daughter, Lize-Mari Lambrechts. Recently, she and a group of Au Pairs had a weekend getaway in Rome. Unfortunately, while in Rome, she was a victim of a pickpocketing incident. Her passport, purse, bank cards, and money were stolen. Today, she is at the embassy in Rome trying to obtain an emergency passport. Lize-Mari is an Au Pair in the Netherlands with a valid residence permit and visa. Thankfully, she has copies of her passport, permits, and visa, along with documentation provided by the police in Rome regarding the incident. Our main concern is whether she will be able to travel back to Eindhoven with these documents or if she will need a new passport. The South African Embassy in Amsterdam is willing to assist with reissuing the necessary documents, but she would need to be physically present in Amsterdam for that process. We are eager to have her back home safely, as she is feeling scared, confused, and upset by this experience. While she only has a few euros on her, we are prepared to book a flight for her return. Your assistance in this matter would be greatly appreciated. Her family and the Au Pair agency are also aware of the situation and have taken necessary steps. Thank you for your help. Warm regards, Renschia Lambrechts