Wizz Air Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about Wizz Air customer service, archive #10. It includes a selection of 20 issue(s) reported April 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am disappointed with the service and policy of Ryanair based on my recent experience. On March 24th, I had two tickets booked for a trip from Edinburgh to Budapest with Ryanair and from Budapest to Athens with Wizz Air. Despite only having handbags and completing the check-in, we were denied boarding by a Ryanair staff member at Edinburgh airport, along with 15 other Greek passengers, claiming only Hungarian passport holders were allowed. We were assured of a refund due to this. After filing a complaint on the same day and speaking with an agent on March 27th, I was told I needed more evidence to support my claim. The agent was unable to help further, and I was instructed to resubmit the complaint, which I fear will yield the same result. Despite this, Ryanair continues to sell flights online for routes that are not currently operational. I am frustrated by the lack of consistency between what was communicated at the airport and through customer service. I am requesting a full refund or a voucher for a future flight due to the inconvenience and confusion caused by this situation.
Reported by GetHuman4746701 on Thursday, April 30, 2020 8:11 PM
Hello, I am writing regarding a flight with confirmation code O6UI4L for a trip from Lviv to Copenhagen with my children scheduled for June 10, [redacted]. In my Wizz profile, it shows the flight as confirmed, but our previous flight from Copenhagen to Lviv on May 13 (confirmation code TIF9TK) was cancelled by Wizzair. This cancellation prevented us from traveling to Ukraine. We are Swedish citizens residing in Sweden. I am requesting compensation for the disrupted flight with confirmation code O6UI4L. Thank you, Lena O.
Reported by GetHuman-olenach on Wednesday, May 13, 2020 8:28 AM
Hello, I am writing regarding flight number XG36VD, which was booked six months ago. Unfortunately, due to the current situation, we are unable to proceed with our travel plans. When contacting a staff member at Wizz Air, we were informed that we could only rebook our flight. Given the circumstances surrounding the coronavirus outbreak, we kindly request either a refund or vouchers for our 10-day ticket. It is not feasible for us to enter and leave Bulgaria within 10 days as a 14-day quarantine is in effect. Additionally, our wedding celebration, for which the trip was intended, has been canceled for the same reasons. We are reluctant to travel with our three children and risk exposing them to the virus while abroad. We hope for your understanding and prompt assistance in processing a refund. Thank you for your attention to this matter. Sincerely, NK
Reported by GetHuman-plamkir on Wednesday, May 13, 2020 2:57 PM
Hello, I am reaching out regarding my flight booked under the reference number [redacted] approximately six months ago with flight number XG36VD. Due to the current situation with the coronavirus, my travel plans have been affected. The original itinerary was a 10-day trip to Bulgaria, but due to the 14-day quarantine requirement upon arrival, our travel plans have been disrupted. Additionally, our wedding celebration, which was a significant part of this trip, had to be cancelled due to the same circumstances. As parents, we are hesitant to travel with our three children and risk exposing them to the virus. We kindly request a refund or vouchers for our tickets. We hope for understanding and a prompt response. Thank you for your attention to this matter. Sincerely, N. Kircheva
Reported by GetHuman4817098 on Wednesday, May 13, 2020 2:57 PM
Dear Sir/Madam, My name is Mircea B. A few weeks ago, I purchased a flight ticket for my cousin, but the flight was canceled, and I received credit on my account. I requested a refund instead of credit, but I haven't received any response. Now, I am trying to buy a new ticket, but I am unsure how to use the Wizz credit. I am unable to call your call center as it charges £1.45 per minute, which is frustrating. My account details are as follows: - Wizz account number: [redacted] - Balance: £[redacted] The passenger details for the canceled flight are as follows: - Flight number: T9DSUI Please advise me on how to utilize the credit or process a refund. I appreciate your assistance. Thank you.
Reported by GetHuman-bolmadir on Wednesday, May 13, 2020 6:47 PM
Dear Wizz Air, I am looking to travel from London to Greece for business in the first week of June. I am aware that direct flights may not be available due to the Greek Government's border opening dates. I discovered a potential option with a layover in Budapest (London-Budapest, Budapest-Athens Wizz Air flights). These flights are labeled as self-transfer, requiring me to exit the transit area to recheck my luggage and go through security again. Can I do this without being subjected to a two-week quarantine in Budapest? The law states that I am not required to quarantine if I stay in the transit area, but this method seems to necessitate leaving the area. Thank you for your assistance. Sincerely, Andrea A. B.
Reported by GetHuman-andiber on Thursday, May 28, 2020 12:03 PM
I purchased two tickets for the flight from Kutaisi to Paris and back on 24.03. One ticket was for myself and the other for Nastasia Arabuli, under the booking code OGYHNA and XIRN8H. Due to the flight cancellation from Covid-19, I received emails stating that both tickets would be refunded at [redacted]% to my Wizz Air account. While the refund for XIRN8H was processed a few days later, I have yet to see any refund for the OGYHNA ticket in my account. Despite assurances from customer service that the refund was issued, it is not reflecting in my account, preventing me from purchasing a new ticket. I request confirmation that both tickets were indeed purchased through my account and seek clarification on why the refund for OGYHNA is missing. Your prompt response is greatly appreciated. Thank you. Mariam Shavgulidz
Reported by GetHuman4904782 on Wednesday, June 3, 2020 4:08 AM
Dear Wizz Air, I need assistance with my cancelled flight Wizzair UK W97674 on 14/6/20 from London (ENG) to Kosice (SVK) with confirmation code LEC6UG. I am requesting a full refund. The booking was made through the agency Lasminute.com, and they have advised getting the refund directly from the airline's provider. According to the information on the lastminute.com website, I should contact the airline directly to learn about the current policy for refunds or potential alternatives. Some airlines are offering flexible date changes or refunds for cancelled flights due to the ongoing circumstances. It's important to note that the refund could be provided in the form of a voucher or credit as per the airline's Covid-19 policy. Kind regards, Bohus Herceg
Reported by GetHuman-bohus on Thursday, June 4, 2020 9:29 AM
Refund or re-booking request for reservation Ref No [redacted]. Due to current restrictions in the UK, we are unable to prioritize PCR tests. The UK and Slovakian governments' guidelines indicate that British nationals can enter Slovakia after providing proof of a negative Covid-19 test and undergoing self-isolation for five days, awaiting a second negative test. Our itinerary planned from London to Vienna, followed by a train journey to Bratislava for a five-day hotel stay, with our return scheduled for July 15. Traveling to Slovakia under the current quarantine conditions is not preferable. Seeking guidance on next steps.
Reported by GetHuman-pattav on Sunday, June 21, 2020 10:48 AM
I have a reservation with Ref No [redacted] and would like a refund or the option to re-book my flight due to current PCR test restrictions in the UK. Only the elderly or those in care homes are eligible for these tests currently. As of June 10, British nationals can enter Slovakia without quarantine, but must show a negative Covid-19 test and self-isolate for at least five days until a second negative test. My holiday was planned from London to Vienna, with a train journey to Bratislava where we had a five-day hotel booking, returning on July 15. Given the quarantine requirements, traveling to Slovakia seems unwise. Your guidance on this matter would be appreciated.
Reported by GetHuman-pattav on Monday, June 22, 2020 1:45 PM
I am a Spanish citizen currently stranded in Finland due to the ongoing pandemic situation. Unfortunately, I have lost my ID card and my passport expired in February. Despite my attempts to get a new one, I was unable to secure an appointment with the Spanish embassy in time. I have found an affordable flight out of the country, but the embassy can only provide me with a temporary travel document known as a laissez-passer, "salvoconducto" in Spanish, which only allows direct travel to Spain. The flight I have booked has layovers starting in Turku and then going to Krakow. While the border controllers have understood my situation and had no issue with my expired passport, the staff at Turku airport refused to let me board, even though Krakow airport authorities said they would allow me to enter their country. I have been working long hours in harsh conditions to make ends meet and cannot continue in this manner. I would appreciate any guidance on how to proceed with my flight back home. Thank you for your attention. Sincerely, Sara G. I.
Reported by GetHuman-garciba on Wednesday, June 24, 2020 5:16 PM
Good evening from Greece, I am reaching out on behalf of a tourist office in Crete regarding a recent booking we made for our client, Mrs. Svitlana Ivanyk. We reserved a flight from KTW to LWO with Wizz Air flight W6 [redacted] on 10/07 using reservation code MY1RUF. Unfortunately, due to travel restrictions related to Ukraine being in the red zone, Mrs. Svitlana is unable to make the trip to see her father who is gravely ill. We kindly request assistance in canceling this flight due to the circumstances surrounding the coronavirus pandemic, as Mrs. Svitlana is unable to travel. Despite our attempts to manage the booking online, the system does not allow us to make any changes. Your prompt attention to this matter is greatly appreciated. Looking forward to your swift response. Warm regards, Marina Karagianni
Reported by GetHuman5043925 on Wednesday, July 8, 2020 5:42 PM
My Italian ID has expired, but a new government law states it is still valid until August 31st. I have a flight booked to Milan with your airline on July 16th and need to make sure it won't cause any issues. Can you confirm that I will be able to fly without any problems?
Reported by GetHuman5047690 on Thursday, July 9, 2020 4:57 PM
Hello, I have a flight booked for this Sunday, July 12, [redacted], to Serbia, a country that will be under complete lockdown starting tomorrow, Friday, July 10, [redacted], for at least a week or more. Our arrival at the airport in Serbia on Sunday, July 12 may be affected due to Covid restrictions. Can I change and reschedule the flight for the 4 passengers to a later unspecified date or get Wizzair credit instead? Thank you for your assistance. Zoran L.
Reported by GetHuman-zlijese on Thursday, July 9, 2020 5:55 PM
Hello, I have a flight booked for this Sunday, July 12, [redacted], to Serbia. The country will be in lockdown starting tomorrow, Friday July 10, [redacted], due to Covid-19. I would like to know if it's possible to change the date of our flight for the 4 passengers to a later date or receive a Wizzair credit. Thank you. Zoran L.
Reported by GetHuman-zlijese on Thursday, July 9, 2020 7:23 PM
Booking Z8H6FL Assistance Needed To whom it may concern, I am facing an issue with a booking (Z8H6FL) that I am handling for a customer. Unfortunately, I hit a roadblock during the check-in process for FLAVIO BICI, who was born on October 15, [redacted], as his travel document has been expired since last year. I entered the customer's information, but the passport details are unclear, and for the expiration date, I used the date provided by the system: 22/07/[redacted]. Meanwhile, I have requested the parents of the minor traveler to obtain a new passport from the Albanian Consulate in Milan, and they have already done so. I kindly request permission for my client to travel to Albania despite the expired document being used for check-in. Afterward, I would appreciate the opportunity to re-do the return check-in with the updated passport details for the customer. Thank you for your attention to this matter, and I am eagerly awaiting your prompt response. Sincerely, ILMI XHAFERRI Agency ID: ALT[redacted]
Reported by GetHuman-ilmixha on Sunday, July 19, 2020 11:00 AM
Dear company, I am writing to inform you that I encountered an issue while trying to check in a customer named FLAVIO BICI, born on 15/10/[redacted], as his travel document has expired since last year. Due to a system error, the expiration date was incorrectly entered as 22/07/[redacted]. I have informed the parents of the minor client to obtain a new passport from the Albanian Consulate in Milan. I kindly request your approval for the client to travel to Albania despite the expired document. I would then need to update the return check-in with the new passport details as soon as possible. Thank you in advance for your assistance. Sincerely, ILMI XHAFERRI Agency ID number: ALT[redacted]
Reported by GetHuman-ilmixha on Sunday, July 19, 2020 11:08 AM
I need to change my flight from Nürnberg to Cluj-Napoca due to unforeseen circumstances. The new regulations require expensive testing upon arrival and could lead to possible quarantine, jeopardizing my job. I am requesting flexibility to reschedule without penalties as many airlines are offering this option during the pandemic. My booking code is DDCLFG. Thank you for your assistance in providing a voucher for the flights.
Reported by GetHuman5119664 on Friday, July 31, 2020 8:03 PM
Hello, I have received credit for a cancellation in my Wizz account but would prefer a refund instead of credit points. We have a group booking for 19 students and two leaders. The outbound time has been changed, and we are eligible for a refund. The information states: "After the [redacted]% Wizz credit upload, you can convert it to a [redacted]% refund either through bank transfer or back to the original payment method used for the booking, instead of Wizz credits. Please note that the extra +20% will not be included in the refund." I am hesitant to select the "REQUEST [redacted]% WIZZ CREDIT REFUND" option without knowing the next steps. How do I convert the [redacted]% Wizz credit to a [redacted]% refund after the credit has been uploaded? Thank you, Marianna (Hungary)
Reported by GetHuman-lerianna on Thursday, August 20, 2020 9:04 AM
Hello, I received credit for a cancellation in my Wizz Air account, but I would like to request a refund instead of credit points. We have a group booking for 19 students and two leaders. There has been a change in the outbound time, and a refund is being offered. The information states: "After the [redacted]% Wizz Credit has been uploaded, you can convert it to a [redacted]% refund either via bank transfer or the original payment method used for the booking (excluding Wizz credits). Please note that the extra 20% will not be included in this case." I am hesitant to click on the "REQUEST [redacted]% WIZZ CREDIT REFUND" option without understanding the process. How do I convert the [redacted]% Wizz credit to a [redacted]% refund once the credit has been uploaded? Thank you. Initials: M.K.L. Address: Környe, Feszty Árpád utca 1, [redacted] Wizz Air Account: [redacted]
Reported by GetHuman-lerianna on Thursday, August 20, 2020 9:27 AM

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