Generally, Wizz Air is non cooperative at all, has no tools and interest in solving issues and helping customers as soon as you've purchased their product, like in my case

GetHuman-v_b's customer service issue with Wizz Air from January 2020

Help with my Wizz Air issue
The issue in GetHuman-v_b's own words
purchasing the service after reservation was made in a reasonable short time (about ** hours after): contacted Wizz Air worker via phone and wrote letter to the center. Both contacts with no positive effect ... Dear Madam*Sir, I would like to add (purchase) the Wizz Flex service option to my fresh made and confirmed reservation: name: V*** B***, res. code: ******, email: *****. Tried to look for option in my booking panel with no success. Sent a enquiry stright to Wizz Air with no positive results, would be greatfull for help, looking forward to an answer, Valters B.
my enquiry
I did it already, unfortunatelly paying enormously high fee for rebooking my flight
I am Dissapointed Customer, not Good Customer
trying to erase this s*** from my memory
How GetHuman-v_b fixed the problem
Thx for a prompt answer. I did not solved the problem in a way I wanted to. Instead of repeating asking the Wizz Air team to help me with my reservation (I called and I wrote), I've changed the flights for another one (comming soon and couldn't wait too long for a potential solution from GetHuman environment) and payed extremally enormously high charge fee for rebooking (GBP ***) plus quiet high difference in tickets price but that's obvious added to previously made reservation for GBP***. Avoiding not proportional change fee when rebooking, was the reason why I wanted to purchase Wizz Flex service hoping it could minimalize the cost of rebooking (by the way, I just ignored choosing the service during making my main reservation). Had no idea it will cost me a fortune and Wizz Air is not giving an opportunity to repair mistake even in such a short period of time after reservation. So, the problem with adding Wizz Flex service after stays like it was. Even if I was trying to purchase Wizz Flex service about ** hours after reservation was made.*Eventially, I stay veerryy dissapointed and I'm not saying a single word to my wife :(. *Think Wizz Air has no proper way or is not giving eunough possibilities to repair mistakes in a short period of time after reservation. Being sure now, Wizz Air is a very expensive so called budget airlines. Thank you for an interest in my case, Valters B.
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How Do I Change My Flight with Wizz Air?What Do I Do If I Have a Baggage Problem with Wizz Air?How Do I Make a Booking with Wizz Air?
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Wizz Air

Wizz Flex
Customer service issue
Reported by GetHuman-v_b
Jan 29th, 2020 - a year ago
GetHuman-v_b shared how to fix
Seen by 9 customers so far
Similar issue to 1837 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman-v_b started working on this issue
Jan 29th, 2020 12:08pm
GetHuman-v_b confirmed the issue is fixed. Hooray!
Jan 29th, 2020 4:26pm