Hello, I just booked a flight from Cologne to Skopje and back for **.** and *.**. After...

GetHuman-jouinis_'s customer service issue with Wizz Air from October 2019

Help with my Wizz Air issue
The issue in GetHuman-jouinis_'s own words
Hello, I just booked a flight from Cologne to Skopje and back for **.** and *.**. After I clicked on reservation, the window with the bank data came out. As I was connecting to my bank account to make the money transfer, a window opened and there was written, that the session had expired and that I must do the whole booking again, so I made the whole booking again and booked the same flight again and managed this time to pay with money transfer. When I logged in my Wizzair account, I saw that the same flight was booked * times. Please cancel the flight with the booking code KEDEVT without any fees, since it was your system that lead me astray. My name ist Samira Jouini, the booking code is KEDEVT. Best regards, Samira Jouini

GetHuman-jouinis_ did not yet indicate what Wizz Air should do to make this right.

How GetHuman-jouinis_ fixed the problem
Wizzair sent me a mail and told me that the flight will be cancelled automatically if I don't pay it in ** hours
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Wizz Air

Customer service issue
Reported by GetHuman-jouinis_
Oct 26th, 2019 - 3 years ago
Fixed
GetHuman-jouinis_ shared how to fix
Seen by 11 customers so far
Similar issue to 5935 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-jouinis_ started working on this issue
Oct 26th, 2019 3:32pm
GetHuman-jouinis_ indicated the issue is not fixed yet.
Oct 27th, 2019 5:39pm
GetHuman-jouinis_ confirmed the issue is fixed. Hooray!
Oct 30th, 2019 2:09pm