Dear WIZZAIR customer service,**thank you for your inquiry about our happiness level re...
GetHuman1703494's customer service issue with Wizz Air from December 2018
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The issue in GetHuman1703494's own words
Dear WIZZAIR customer service,**thank you for your inquiry about our happiness level regarding your service.**In all honesty: At the moment, we are very concerned about everything that*happened (or more appropriately: NOT happened) because of the *cancelled WIZZAIR flight F*CJ*M from Memmingen to Sofia on Nov **rd.**We haven't got back to you yet because we first had to get an estimate of *the damage this course of events has done to our business before we *consider a proper response and possible legal action against WIZZAIR.**Since the weather conditions that led to this cancellation weren't your fault *and we want to give you a fair chance to react in a constructive and *mutually beneficial way, let us briefly describe to you the fallout from this *cancelled flight to our business:**As you can see on the PDF attached to this eMail, regarding Flight No. *M**BRC from Sofia to Dubai the next day, our CEO Mr Marc Flint was due *to travel further on. The ONLY reason for his flight to Sofia was that in *Dubai, he was schueduled to meet a member of the Royal Family whose *identity we're not allowed to disclose.**For his negotiation meeting with this high-ranking official, Mr Flint needed *the proper business documentation papers which he had to pick up in Sofia *(where our company has its EU headquarters). Since the delayed flight from *Memmingen landed only ** minutes before the Dubai flight had lift-off, it *was not possible to retrieve the papers from our law firm in Sofia and hence *this very important business meeting which we arranged for many weeks *before to fit the Prince's very tight schedule was cancelled.**Unfortunately and despite our best efforts, we couldn't restore this damaged *business relationship. It died in its cradle, so to speak. Any eMails to the *Palace stayed unanswered ever since. Obviously, they think of us as *unreliable and not trustworthy because of our short-notice cancellation.**Besides the purely financial damage, we are unable to express the level of *frustration and sadness that this cancelled flight of yours has caused us. We *all worked really hard to make this collaboration possible. Also, our team *depended on this big assignment, especially at year's end when it is anyway *very hard to get new clients because everybody just wants to finish their *fiscal year and holiday business. We are just a startup and can't afford fancy *business class type flights to make up for the missed Dubai flight.**Now that you know as much about this disaster as we are able to tell you, *we would like to hear your take on this. Will you simply stick to your ToS and *say "sorry, no way" or will you help our young and small company to *continue its thrust for lift-off, so to speak? What can you offer us to come to *peace with losing this irredeemable business assignment due to a cancelled *flight?**We really want to continue using WIZZAIR because up until Nov **rd we *really liked your brand a lot. Since we will travel multiple times through *Europe in the coming months from Sofia, we hope that we can repair this *damaged trust.**But we cannot do this alone. We wrote this email as a sign of confidence. *Now it's your turn. We are looking forward to your solution suggestions. If all *turns out well, we promise you to feature your generosity on all our social *media channels as an example in forward-thinking and empathetic customer *service. Please take a look at our website www.RINSLEY.com to get a *feeling for our impact on thought leaders.*Thank you.**Best regards from Berlin,**Ekaterina El Batal*Assistant to Marc Flint**RINSLEY Ltd.*Future Advisory Agency*Sofia * Bulgaria
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