I hope you can help me with this please me and my family booked a holiday to Hungary wi...

GetHuman-renatak's customer service issue with Wizz Air from August 2018

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The issue in GetHuman-renatak's own words
I hope you can help me with this please me and my family booked a holiday to Hungary with WIZZ airline for last night I got a UK travel document blue one with Schengen visa which the expiry date is on the ******** with my residence permit card and I been in to Hungary * times with my family my girlfriend and our lovely child my girlfriend is Hungarian and she uses her ID card to travel and my little girl got the British passport we cut our tickets as normal and when we went in to check in I been told the Hungarian government stopped allowing any one with this passport from visiting the country and this rule came in * month ago I was so shocked as I was in Hungary last April * month ago and nothing about this shows in any website the Hungarian and home office and even spoken to a lawyer regarding this and he was shocked and the advice was to ask someone from the embassy and the airline because only you can help us as my both girls and family back home all very disappointed and stressed out and we lost all this money on tickets and taxis can anyone please help us as we only need a confirmation email tell us this new rule is not true so I still can take my family to her family and that I wouldn’t have any issues with getting in to the country please and also I have attached scans of the my passport with the Schengen visa on and my families passports and IDs please get back to us as we are running out of time.

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Wizz Air

Customer service issue
Reported by GetHuman-renatak
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 844 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-renatak started working on this issue
Aug 26th, 2018 11:08am
GetHuman-renatak indicated the issue is not fixed yet.
Aug 26th, 2018 12:09pm

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