I am a premium subscription based user of Wix alongside my business partner. We have us...
GetHuman3771118's Account Access issue with Wix.com from October 2019
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Before contacting them, items GetHuman3771118 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3771118's own words
I am a premium subscription based user of Wix alongside my business partner. We have used Wix over the last several years and currently host our business' website on the platform — for over twenty-four hours, we have been unable to access the Wix website due to our account being hacked. We have tried several times already to contact Wix directly via the contact landing page of their website to no avail and frankly, we're livid at the lack of response and our inability to contact the company further. Our professional image and financial information are tied directly to that account and we have received absolutely nothing from the Wix team to provide us with a sense of security or care. We want to regain access to our account immediately and if this issue persists further, we will be looking to move our business to another server and encourage our clients and colleagues to desist in using Wix going forward as well. As customers paying upward of $*** per annum for premium service, we expect to receive a response from the company and anticipate reconcillatory action on Wix's part for their lack of care and communication in this matter.
GetHuman3771118 did not yet indicate what Wix.com should do to make this right.
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