It seems our website is down! You can't find it! But no notice, no messages, no email...

GetHuman-rushkny's customer service issue with Wix.com from August 2019

Help with my Wix.com issue
First: share to improve GetHuman-rushkny's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-rushkny's own words
Talk to a live person since no email of mine that I tried worked PLUS I have no old record of our registration OR a recent invoice - I myself have no idea why I can't find a record of any invoice, but I was on auto monthly payment. ... It seems our website is down! You can't find it! But no notice, no messages, no email. When I tried going to Wix.com I don't have * tell u, I get no results. I can get NO ONE live on the phone!! If they destroyed our site without any notice, I am going * B a crazy person. It's very sophisticated, big & complicated * took a VERY LONG TIME & A LOT OF WORK * us * design it, put it altogether & get it up properly. This is NO joke!!! I am BEYOND LIVID & FURIOUS!!! *i HAVE BEEN TRYING DESPERATELY * reach them * change the credit card on record and I can't login either! *I have no record of our registration in ****, when we first started developing our websiteand I have no invoice or bill, the * things I need * write an email * support or help. I am completely at a loss what I can do. I have no clue what to do. I NEED A PERSON!!*WHAT AM I GOING * B ABLE * DO! THIS IS A DISASTER AND I CAN'T GET A HOLD OF A PERSON or even write an email without the the * items they R asking for!!*HHHHEEEEEEELLLLLLLPPP!!!!*Karan Rushmore*Website: DIMITRISTUDIO.com*IF THE CREDIT CARD DIDN'T WORK THEY R SUPPOSED * LET US KNOW and each email I tried * login with they say they don't have in their records!
They are making it EXTREMELY FRUSTRATING NOT BEING ABLE TO SPEAK WITH A LIVE PERSON for customer support. My problem is obviously not a cookie cutter problem. It's not usual and I need HUMAN HELP!! I can't even answer their typical questions to get email help. I am SO UPSET AND I DON'T JUST WANT AN APOLOGY . I WANT TO PAY MY MONTHLY FEE AND HAVE MY SITE BE THERE!!!
I am SO UPSET AND I DON'T JUST WANT AN APOLOGY. How on earth will the site get put back up!!?? I WANT TO PAY MY MONTHLY FEE AND HAVE MY SITE BE THERE!!! All the people that were with us at the time are no longer with us. they better be able to put it back up!!
We have had the website since I believe ****!!
How GetHuman-rushkny fixed the problem

We are waiting for GetHuman-rushkny to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Wix.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Wix.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Wix.com

My business website
Customer service issue
Reported by GetHuman-rushkny
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 2241 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-rushkny started working on this issue
Aug 3rd, 2019 5:18pm
GetHuman-rushkny indicated the issue is not fixed yet.
Aug 7th, 2019 4:50am
GetHuman-rushkny indicated the issue is not fixed yet.
Aug 7th, 2019 4:51am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies