I manage multiple clients who use Wix.com, literally dozens of sites including zeroxbil...

GetHuman2327894's customer service issue with Wix.com from February 2019

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The issue in GetHuman2327894's own words
I manage multiple clients who use Wix.com, literally dozens of sites including zeroxbilliards.com, lightborn.org, Mikalene.com and many more! If I can't get help, I need to switch hosting for all of them and my future accounts! **I NEED HELP WITH https:**mikalene.com**This issue has been ongoing for quite some time and she has lost numerous sales! I wrote to your helpdesk before only to receive an answer that did NOT solve the problem! **People purchase downloads and do not receive their downloads via e-mail. I would upload screenshots but there doesn't appear to be a place to do that here! We walked through the steps we were told to follow (Mikalene herself, the owner of the account) and it did not work! Just today, numerous sales - money received but no downloads delivered! Also get a message that something did not work right - try again later, so we do and the same sale gets taken out of the account for each time you try again! Really FRUSTRATING! for all my clients!
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Customer service issue
Reported by GetHuman2327894
Feb 28th, 2019 - 3 mons ago
I have an issue with Wix.com too
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Seen by 1 customer so far
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GetHuman2327894 started working on this issue
Feb 28th 5:50pm