I manage multiple clients who use Wix.com, literally dozens of sites including zeroxbil...

GetHuman2327894's customer service issue with Wix.com from February 2019

1 view
 | 
1438 similar
 | 
0 following
Help with my Wix.com issue
First: share to improve GetHuman2327894's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2327894's next move: go to the Wix.com help center.
Wix.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2327894 will want to follow the link below to head to their help center. We will check on GetHuman2327894 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2327894 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2327894's own words
I manage multiple clients who use Wix.com, literally dozens of sites including zeroxbilliards.com, lightborn.org, Mikalene.com and many more! If I can't get help, I need to switch hosting for all of them and my future accounts! **I NEED HELP WITH https:**mikalene.com**This issue has been ongoing for quite some time and she has lost numerous sales! I wrote to your helpdesk before only to receive an answer that did NOT solve the problem! **People purchase downloads and do not receive their downloads via e-mail. I would upload screenshots but there doesn't appear to be a place to do that here! We walked through the steps we were told to follow (Mikalene herself, the owner of the account) and it did not work! Just today, numerous sales - money received but no downloads delivered! Also get a message that something did not work right - try again later, so we do and the same sale gets taken out of the account for each time you try again! Really FRUSTRATING! for all my clients!
GetHuman2327894 did not yet indicate what Wix.com should do to make this right.
I have an issue with Wix.com too
How GetHuman2327894 fixed the problem
We are waiting for GetHuman2327894 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wix.com's attention and get better help faster. Tap below to get started.
Having Wix.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2327894 fixes it.
This email address isn't valid

Wix.com

Customer service issue
Reported by GetHuman2327894
Feb 28th, 2019 - 3 mons ago
I have an issue with Wix.com too
Not resolved
Seen by 1 customer so far
Similar issue to 1438 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2327894 started working on this issue
Feb 28th 5:50pm