My Pulse HR watch has died. It worked for just over two months perfectly. It was a bit...

GetHuman-karschor's customer service issue with Withings from October 2020

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The issue in GetHuman-karschor's own words
My Pulse HR watch has died. It worked for just over two months perfectly. It was a bit bad at counting steps but held a charge well, which is why I liked it. **Then it completely died. I thought it just needed to be charged up so I tried to charge it on one Withings Pulse HR charger, but the light did not go on and it won’t come back. It just became hotter and hotter. So hot it would burn you. **I waited for the watch to cool down and then tried to charge it on my other Withings Pulse HR charger. I have two because in August I misplaced the first one and bought a replacement. The watch still did not charge and again became very hot.**I took it off the charger because it was so hot I was worried it was a fire risk.**I ordered the Pulse Hr from Amazon ** Jun and still have the original packaging, would it be possible for you to replace my device for me? **I was reasonably happy with the watch until it died. **Thanks very much, Karen Schorn*** Coleby Path*London SE* *SN

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Withings

Customer service issue
Reported by GetHuman-karschor
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 113 others
0 customers following this

Timeline

GetHuman-karschor started working on this issue
Oct 3rd, 2020 1:21pm

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