Doesn’t work even with new batteries - Use my scale - It doesn’t turn on at all

GetHuman-polaroid's tech support issue with Withings from April 2018

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Help with my Withings issue
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Order number, Billing address, and Email address on the account (if applicable)
GetHuman-polaroid's next move: go to the Withings help center.
Withings doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-polaroid will want to follow the link below to head to their help center. We will check on GetHuman-polaroid later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-polaroid's own words:
Use my scale ... Doesn’t work even with new batteries
It doesn’t turn on at all
Tell me what else I can try besides replacing the batteries
Help with my Withings issue
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Withings

Withings WBS** scale
tech support issue
Reported by GetHuman-polaroid
Apr 17th, 2018 - 3 mons ago
I have an issue with Withings too
Not resolved
Seen by 3 customers so far
Similar issue to 22 others
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Timeline
GetHuman-polaroid started working on this issue
Apr 17th 7:21pm