scale won't work - change battery - can use it

GetHuman-ammasnir's tech support issue with Withings from April 2018

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Help with my Withings issue
Before contacting them, items GetHuman-ammasnir may need:
Order number, Billing address, and Email address on the account (if applicable)
GetHuman-ammasnir's next move: go to the Withings help center.
Withings doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ammasnir will want to follow the link below to head to their help center. We will check on GetHuman-ammasnir later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-ammasnir's own words:
change battery ... scale won't work
can use it
tell me what to do
Help with my Withings issue
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Withings

Withings scale
tech support issue
Reported by GetHuman-ammasnir
Apr 16th, 2018 - 3 mons ago
I have an issue with Withings too
Not resolved
Seen by 3 customers so far
Similar issue to 22 others
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Timeline
GetHuman-ammasnir started working on this issue
Apr 16th 6:40pm