Wish.com Customer Service Issues

Sehr geehrtes Support-Team, Ich warte bereits seit September [redacted] auf meine bestellte Ware. Trotz mehrfacher Nachfragen wurde ich immer wieder vertröstet. Zuletzt erhielt ich eine Paketverfolgungsnummer, nachdem das Paket angeblich zum dritten Mal verschickt wurde. Nach drei Wochen konnte ich das Paket bei DHL verfolgen, wo es als "geliefert" markiert war. Jedoch habe ich nichts erhalten und nach Rücksprache mit DHL wurde mir bestätigt, dass die Verfolgungsnummer einem Kunden in Bayern zugeordnet war. Ich habe bereits drei E-Mails gesendet, aber keine Antwort erhalten. Da ich regelmäßig bei Wish bestelle und bisher nie Probleme hatte, bin ich sehr enttäuscht. Ich bitte daher dringend um Klärung in deutscher Sprache, da es für mich aufgrund von Mobilitätsproblemen wichtig ist, die Bestellung zu erhalten. Mit freundlichen Grüßen, Ruth N.

I recently placed an order on Wish for various inexpensive items such as sewing needles, serum, sponges, and a cell phone holder, with the shipping cost for a pair of stud earrings. The total for all items should have been around $5 or $6. However, I noticed multiple unauthorized charges on my credit card totaling $17.07, $5.99, $24.57, $[redacted].91, $17.07, $4.37, $4.27, and $5.99. These charges do not specify the products purchased, and I did not order these items. I am requesting an immediate refund for these incorrect charges. This situation indicates a security concern when shopping on Wish. I will be canceling my card. If I do not receive a prompt refund within 24 hours, I plan to escalate my complaint on various social media platforms and inform the Better Business Bureau. Thank you for addressing this issue promptly.

I mistakenly placed an order when I only intended to change the page. Immediately upon realizing this, I contacted customer service to request the cancellation of the order. I urgently need my money refunded as I didn't intend to make any purchases. I am quite distressed by this mix-up and sincerely request for the entire order to be canceled promptly. The amount involved is not significant, under $[redacted], as it was an unintentional error. Please prioritize the refund process as I can't afford to wait. Kindly refund the money back to my card without delay. Your swift assistance in rectifying this mistake would be greatly appreciated.

Subject: Refund Issue for Order #: 602853ef528c2596d2eeecc6 Hello, I have been attempting to obtain a refund for Order #: 602853ef528c2596d2eeecc6 since my initial purchase. I was led to believe that I was purchasing a neon light. Initially, I tried to process the refund via chat but was instructed to return the item to the store. After receiving the QR code necessary for the return due to delays caused by a recent winter storm from February 14 to February 19, I returned the item to the store on February 20. The staff at the store informed me that they do not process returns from Wish and advised me to seek the refund through Wish directly. Despite showing the email instructions from Wish, they declined the return, leaving me uncertain about how to proceed. Given the weather complications and the back-and-forth exchanges, I am seeking guidance on how to secure a refund for this item. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Charles Roman

I have been attempting to cancel an order placed in error yesterday and have been unsuccessful for two days. I am eagerly awaiting your prompt assistance. Thank you. Alfiero Trevisan Order Date: 21 February [redacted] Order Number: 6032d28b4c5b6bbc956d72ab Shipping Address: Alfiero Trevisan Via Vittorio Alfieri 12 Porcia, PN [redacted] Italy Payment Method: PayPal Order Summary: Total Items: €[redacted].00 Shipping: €65.00 Total Order Amount: EUR €[redacted].00 Delivery by 23 March [redacted] 1 PC Slow Rebound Leg Pillow Legacy Legs & Knee Support for Hip Back Sleep Side Color: White, Quantity: 1 Coldbone, Mainland China Details of Item: Delivery by 23 March [redacted] (Used iPad, 99% New) Original Apple iPad Mini (1st gen) 16GB 32GB Wifi, ios 9.35, this iPad Mini 1 is in good cosmetic condition, functions at [redacted]%, free Bluetooth earpiece. Color: Black, 32GB Plug, Quantity: 1 Adairyb, Mainland China Details of Item: Delivery by 23 March [redacted] (USED IPad4) [redacted]% Original Apple IPad 4 32GB 64GB, 9.7" Retina display, white black-Fast charger-Wifi, IPad 4 case, this iPad 4 is in good cosmetic condition and [redacted]% functional Color: White, 64GB Plug, Quantity: 1 Song_chao2011, Mainland China Details of Item: Preparing for Shipment Shipment by 28 February [redacted] Original Apple iPad 2 32GB / 64GB WiFi, this iPad is in good cosmetic condition, screen in excellent condition, [redacted]% working condition (used) Color: White, 64GB, Quantity: 1 Lei Pan, Mainland China Details of Item: Preparing for Shipment Shipment by 28 February [redacted] Portable Cassette Player Portable Cassette to MP3 Converter, Music Recorder Walkman Recorded from MP3 to USB Flash Quantity: 1 Jisa, Mainland China Details of Item: Preparing for Shipment Shipment by 28 February [redacted] Portable Cassette Player Portable Cassette to MP3 Converter, Music Recorder Walkman Recorded from MP3 to USB Flash Quantity: 1 sun flower fly, Mainland China Details of Item: Preparing for

Hello, ContextLogic B.V. Order Number: 5fcb5e7cc91a3e9ed16f2a0d Purpose at Klarna: [redacted][redacted] (#[redacted]) Ordered goods 30.72 Euros Shipping 10.95 Euros Total 41.67 Euros My name is Maria Herr, and I ordered items in December [redacted]: 1 X UR SUGAR 7.5ml Holographic Gel Solid Color Soak Off UV Gel Nail Polish 62 Colors 2.50 Euros plus Shipping 0.86 Euros 1 x UR Sugar Purple Color Gel Nail Polish Soak off UV Gel 3.21 Euros Nail Varnish plus Shipping 0.86 Euros 1 x 1 Piece Nail Glitter Powder Pearl Shell Shimmer 2.52 Euros Powder DIY Nail Pigment Pearl Powder plus Shipping 0.87 Euros 1 x 8ml Women's Fashion UV Gel Nail Polish Gold Glitter 2.40 Euros Manicure Gel Polish for Nail Art plus Shipping 0.83 Euros 3 x the same 8ml Women's... I do not need, please credit back 1 x Holographic Powder On Nails Laser Silver Glitter 2.71 Euros Chrome Nail Powder DIP Shimmer Gel Polish Flakes for Manicure Pigment Plus Shipping 1.06 Euros 1 x Disposable Gloves Rubber Cleaning Glove Industrial 3.31 Euros Gloves Kitchen Nail Art Beauty Salon Industrial Auto Repair Gloves Disposable Nitrile Gloves Size S/M/L/XL plus Shipping 1.39 Euros 1 x Enasui 30ml Poly Gel Set Varnish Nail Gel Quick Builder Nail Extension Camouflage LED UV Lacquer Nail Tools plus Shipping 2.59 Euros I have not received these items yet, and Klarna has billed me for everything. If I do not contact Klarna by March 1, [redacted], they will consider the matter closed, which is not the case. I have been searching for where to make a complaint and found this page. I hope you can help me. It would be best if the total amount of 41.67 Euros is credited and sent to Klarna, and they contact me in writing. I want to pay this invoice finally to settle it. I kindly request written confirmation. Many thanks. Kind regards, Maria Herr

Hello, my name is Steven Kelly. I placed an order on the 3rd of February for mostly 18k gold jewelry on top of silver. Some rings were supposed to be made of 18k gold on top of other metals. I raised complaints through the official channels on the website, but I haven't made any progress. I am only receiving half of my order, which was the second part made on a different day. The order I am referring to was placed on the 3rd of February. Instead of what I ordered, I received two small ladies' hooded tops, one plain and one with a zip. I am also expecting a gold bracelet, cross, and chain on the 21st of March according to the emails I received. I have been locked out of making any additional complaints and other functions on the website. I spent £[redacted] around Christmas and just before, so as a loyal customer, could you please assist me with this? My email address is [redacted], and my phone number is [redacted]. My address is Steven Kelly, Flat 1/1, 1 Conisborough Road, Easterhouse, Glasgow, G34 9NP, Scotland, United Kingdom. Thank you. Sincerely, Steven Kelly.

My husband ordered 4 cameras and a DVR as there was a deal running on them. Today, we received the package, but there was only 1 camera and nothing else. To make matters worse, the camera doesn't even have the necessary connectors to plug into a DVR. My husband is extremely upset and has vowed not to order anything else from Wish. He feels let down by the misleading advertisement and lack of items received. We were prepared to spend a lot of money on Wish, but after this experience, we have lost trust in the platform. It's disappointing since we have family members interested in the security system too, as many of our houses have been broken into. Unfortunately, luck doesn't seem to be on our side this time.

Gentlemen, On January 7, [redacted], I placed an order with you for a product that was supposed to be delivered to me on January 29, [redacted]. However, this did not happen. Following the guidelines provided in the documentation regarding delivery delays, I followed the instructions given by your "online" assistant to agree to extend the delivery by one month, to February. To date, I have noticed no progress, and I have not received any information from you or your carrier regarding the upcoming delivery. Consequently, I am requesting a full refund, including shipping costs, for the order identified under the number: 5ff75e90e[redacted]d8ef9dcd. I am unpleasantly surprised by the lack of care applied to this transaction, both by you and the carrier. You can check the transport page to see that there has been no progress since the beginning. C. Letourneau

Dear Sirs, On January 7, [redacted], I placed an order with you for a product that was supposed to be delivered on January 29, [redacted]. Unfortunately, this did not happen. Following the instructions provided in the documentation on delayed delivery, I followed the guidance of your "electronic" assistant and agreed to extend the delivery by one month to February. To date, I have not seen any progress and have not received any updates from you or your carrier regarding the upcoming delivery. Therefore, I request a full refund, including shipping costs, for the order identified under the number: 5ff75e90e[redacted]d8ef9dcd. I am disappointed by the lack of attention given to this transaction, both by your company and the carrier. You can verify in the transportation section that there has been no progress since the beginning. C. Letourneau

Hello, my name is Rosetta Green-Johnson. Recently, I ordered a wall plaque for $6.65 and a black and white area rug for $12.00. I had other items in my cart, but I only wanted one rug, not multiples. However, I was charged $[redacted].00 instead of $18.65. I promptly went to my Order History and canceled all items except the plaque and the rug. I am seeking a refund of $[redacted].95, excluding shipping, back to my account promptly since these items were ordered in error. I can be contacted at [redacted] if needed. I would appreciate knowing when the refund will be processed.

I recently discovered that the product I ordered back in October did not reach me as expected. I paid $9 for shipping to a local business and was supposed to be notified upon arrival, but I never received any communication regarding the package from China. Although a partial refund was issued on December 3, I am unsatisfied with this resolution. I strongly desire to either receive the product I paid for along with shipping fees or a full refund. This situation is frustrating, and I am urging for a prompt resolution to this matter. Thank you.

Good evening, I am Mario. My email is [redacted] I have been trying to contact you for 2 hours now. On November 11th, I ordered a camera with this number: 5fac5a90c59fb85636ae36c5, and I paid for it immediately. When I checked my orders, it said the product should arrive on December 20, [redacted], but it claimed to have been delivered on December 14, [redacted]. However, I never received the camera I paid for. It's lost, and I have had enough of Wish and online shopping. I am older and did not expect to be scammed by the Chinese. Please decide whether to refund my money or deliver the product. I am waiting for your response. I am tired of being told to wait a few days and then never hearing back. If this is your service, then I won't even say goodbye because you don't deserve it.

Hello, I received my order on time, but there are two issues. Firstly, the charge on my credit card is incorrect compared to the online order. The online total was $34.00, but $71.00 was charged. This difference makes shopping with Wish less appealing. Secondly, the cardigan is the wrong size. I'm aware Chinese sizing differs from NZ sizing, recalling a well-fitting shirt I bought previously. I've attempted to contact Wish without success. The order I'm referring to is from 30/01/[redacted], O/N [redacted]/e4ff04-[redacted]. My name is Russell Melling, at [redacted]/67 Sargeson St, Stoke, Nelson, New Zealand. For texts, reach me at 03 [redacted]. The order was delivered on 16/02/[redacted]. I hope for a prompt response as I have additional items I'd like to purchase. Thank you.

I am frustrated with the communication regarding my issue. Here are the steps I took: 1. Opened the Wish app 2. Checked my order history 3. Verified my product 4. Contacted support 5. During the chat with the assistant, I mistakenly confirmed the delivery of my product. However, I have not received the item, and it has not been delivered to my address. Tracking number: US[redacted]74CN Product name: Power Components Motor Technic Battery Box RC LED Modification Compatible With Legoinglys for Trains Cars 8882xlmotor, Qty 1 Can you please provide information about the parcel being in China on [redacted]/2/22 and ordered to me on [redacted]/2/24? The last known location of the parcel is "Arrive at Beijing International Mail Exchange Station" on [redacted]/2/23. I am hoping for a resolution to my query.

Dear Sirs, I recently learned that my order, numbered 6004a2a81bb13daf495023d2, placed on January 17, [redacted], has encountered an issue. It has been brought to my attention that the shipment containing the Tudor Pelagos watch has been intercepted due to concerns of it being counterfeit, infringing on Tudor's trademark. I have been contacted by the law firm "MONARD LAW" based in Brussels, representing Tudor's interests. I am being requested to authorize the destruction of the watch and pay a penalty fee of [redacted].00 euros by March 9th for the trademark violation. I want to express that I was unaware of the situation and do not believe I should be held liable for the consequences. This has caused me distress, and I am seeking assistance to resolve this matter promptly. I appreciate your understanding and support. Sincerely, Geppino Cuoco

I ordered AirPods for my daughter and paid through PayPal. They were supposed to be delivered by Hermes on 11/1/21, but I never received them. Hermes claimed they were delivered, but I have not been reimbursed by PayPal as they support Hermes' claim. I have requested proof like photos or a delivery card to show the correct address, similar to Amazon's practice. I've canceled my PayPal and Wish accounts. If Hermes delivered to another address, why didn't I receive a card like Amazon provides? I've asked my neighbors, but they haven't received the goods or a card either. Amazon takes photos for delivery proof, and I have been unsuccessful in reaching Hermes. Social media feedback suggests many others are frustrated with Hermes' delivery service.

I am missing one piece in my order, the lash applicator tool. I have sent at least six messages without receiving any response. I have been trying to contact you, but with no success regarding my payment and missing item. I am eager to receive the complete order. Please reply to me as soon as possible.

I bought a Mavic Pro 4K HD drone in January. I received an email stating it was delivered near my mailbox, but I couldn't find it on my property. My neighbors didn't have it either. The postal carrier couldn't recall. I contacted Wish through their website, and they asked me to wait a week post-delivery. After that time passed, they claimed delivery confirmation but didn't offer help. I requested a refund, but only received automated responses. I am frustrated and request a full refund, including shipping costs.

I made a purchase and paid for shipping. Despite waiting past the estimated delivery date, my order has not shown up. The UK Post Office just notified me about an additional postage charge for an item, likely the one I got from Wish. Dealing with Wish's customer service was frustrating since it seems non-existent - their AI robot just repeats without resolving anything. I need to escalate this problem, but there doesn't seem to be a way. This experience has put me off shopping at Wish.com in the future. I don't want to cover the extra postage fee after waiting so long and already paying for shipping.