I was shopping placing things in my cart to finalize my order when right in the middle...

GetHuman-donkbird's Problem With an Order issue with Wish.com from September 2020

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The issue in GetHuman-donkbird's own words
I was shopping placing things in my cart to finalize my order when right in the middle of my task the cart emptied and I was informed I had made a purchase. Immediately I started trying to find the order, but the order was nowhere to be found. I then tried the help chat customer service option, but that didn't work either because the app couldn't find the order. after some digging I went to my wish cash dashboard and reviewed the history because the $***.** i knew I had available to use was missing. through wish cash dashboard I was able to access the wish cash usage history viewing option and was then finally able to locate the order placed. the items included in the order all showed a status of unfulfilled order. I tried to access customer service portal through the order information but the window gets stuck trying to load every time. I then emailed *****@***.com. I have been contacting multiple support tickets in regards to this because wish support is still telling me the wish cash was used to pay for the order placed *.*.**. my wish cash is still missing, customer service is no longer replying to any of the messages I continue to send. y debit card is fine, but the $***.**usd taken is still missing, I have tried every resource in regard to trying to contact wish but no use I really want to be rightfully refunded the $***.**usd wish cash so i can make the purchase I was trying to when everything malfuntioned

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How Do I Get a Refund from Wish.com?How Do I Cancel My Wish.com Order?How Do I Check My Wish.com Order?What Do I Do If There's a Problem with My Wish.com Order?How Do I Get a Refund for My Wish.com Order?
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Wish.com

Problem With an Order issue
Reported by GetHuman-donkbird
Sep 17th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 27511 others
0 customers following this

Timeline

GetHuman-donkbird started working on this issue
Sep 17th, 2020 8:47am

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