Wish.com Customer Service Issues

Archive 111

The following are issues that customers reported to GetHuman about Wish.com customer service, archive #111. It includes a selection of 20 issue(s) reported June 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Last year, on October 5, [redacted], I sent three items to Wish. The items were: (1) Fashion Full Lace Wig Brazilian Full Lace Women in Brown for $10.00 plus $6.00 shipping, (2) Professional Salon Tapered Hair Hot Curling Iron for $5.00 plus $5.00 shipping, and (3) Watch ID115 Plus Bluetooth Smart Wristband in Black for $8.55 plus $3.00 shipping. Unfortunately, the incorrect watch was sent to me initially. I promptly returned all items for a refund. While two items were successfully returned, the watch did not make it back in time for a refund. Despite numerous attempts, I have yet to receive any response or refund regarding the watch. It has been almost a year since my initial purchase. I am extremely disappointed with Wish's customer service and their handling of this situation. If I don't receive a resolution soon, I am considering reaching out to a news station to share my experience with Wish.
Reported by GetHuman-cyirving on вторник, 30 июня 2020 г., 6:29
In April [redacted], I made a purchase on Wish for over $[redacted] worth of merchandise. However, despite the transaction appearing in my Cash App, I have not received any of the items by the end of June. When checking my order on the Wish website, I couldn't find any information about it. I've tried reaching out to Wish customer service via email multiple times to request a refund for my missing order, but I keep receiving automated responses. Wish promised a refund by a certain date, which has now passed. I feel frustrated as I still haven't received my money back. I am considering seeking legal assistance to resolve this issue, as I cannot understand why my account seems to have vanished without a trace.
Reported by GetHuman-ranaywil on вторник, 30 июня 2020 г., 13:09
I am reaching out about my order that has not arrived after almost two months. I previously sent a complaint to you over a week ago but did not receive a response. Upon visiting your website, I noticed multiple complaints about Wish and their customer service. Today, I plan to file complaints with the Attorney General of my state and the FBI since this involves an internet website and their intervention may be necessary. I will also direct them to your website to show the widespread issues customers like myself are facing. Consumer protection laws exist to safeguard customers, and while I understand delays due to the pandemic, your company should still communicate with buyers. This lack of communication is unacceptable and must be addressed promptly.
Reported by GetHuman3603714 on вторник, 30 июня 2020 г., 14:48
Regarding Order Number 5ef33e59cfd05cc91cef642c. I am pleased with the CHUWI Herobook Pro 14.1" Laptop once it successfully boots up. Upon receiving the laptop, I faced issues where it did not start up correctly, requiring me to force shut it down. Even after subsequent attempts, there were booting problems after shutdowns. Despite trying a full reset and Windows reinstallation, the issue persisted. Although customer support was helpful, the only offered solution was a refund. I would prefer an exchange since I am content with the laptop’s performance when operational. I have the return label for the laptop ready, but I am hopeful for a straightforward exchange instead of a refund process to avoid delays in receiving a working device. Thank you, Greg Meredith BSc RGN
Reported by GetHuman-gemere on среда, 1 июля 2020 г., 7:58
I have several issues with my recent Wish orders that need to be addressed. Firstly, I encountered problems with a pair of Bearpaw boots where I had to return them due to sizing issues. Despite returning them within the timeframe, there has been no update on my refund or exchange. Additionally, I have been charged for the second payment even though the return has not been processed. I would like a resolution regarding the shipping expenses and the initial payment made for the boots. Secondly, I never received a [redacted] sterling silver ring with a yellow stone that I ordered. I still wish to receive this item, and I hope it can be resolved promptly. Lastly, I have not received a shipment containing a robot vacuum and replacement heads, which I was looking forward to. I request assistance in ensuring that these items are delivered as soon as possible. Thank you for your attention to these matters.
Reported by GetHuman-cindeero on среда, 1 июля 2020 г., 15:16
I am concerned about the legitimacy of this company. I placed multiple orders in early June with promised delivery dates in July. However, the delivery dates have been continuously pushed back to August or September. I attempted to cancel all four orders, but the company claimed they had already been shipped. I have not received the items and cannot comprehend why it would take until August for them to arrive. The lack of transparency is frustrating, especially with no telephone support and ineffective online customer service that restricts communication. This experience has left me questioning the authenticity of this company.
Reported by GetHuman5018760 on среда, 1 июля 2020 г., 19:40
I recently used the Wish app without realizing how it operates. I mistakenly assumed that adding items to my cart didn't mean I was purchasing them. My intention was to only get the items that were free to start with. However, I now have an email requesting a payment of over a thousand dollars, which I cannot afford. I don't want to accidentally purchase things twice. I only wanted the free items and was even willing to pay for the shipping. Please cancel everything in my cart except for the free items. Send me an email promptly so we can resolve this matter swiftly. Thank you.
Reported by GetHuman5024678 on пятница, 3 июля 2020 г., 7:22
I purchased an Android tablet for $90 but received a small envelope with a tracking number labeled as earrings worth $9.99 from Wish instead. I am disappointed as I have not received the product I paid for, and now I am stuck with earrings I cannot use. Dealing with their automated system has not been helpful, and it seems like nobody is addressing my issue. I doubt anything will be resolved promptly as customer satisfaction seems to be low on their list of priorities. I will wait to see if there are any improvements, but as of now, there has been no progress.
Reported by GetHuman5010391 on пятница, 3 июля 2020 г., 19:18
On July 3rd, [redacted], I made two orders with your company. One order for $[redacted].00 was refunded as requested. The second order for $[redacted].00 was charged to my bank account ending in [redacted]. Today, I received a message indicating the $[redacted].00 order was refunded. After trying to resolve this through the app customer service with no success, I checked my bank app only to see the amount was deducted but not refunded. The $[redacted].00 was refunded correctly, but not the $[redacted].00. When I contacted my bank, they confirmed the same information. I did not request a refund for the $[redacted].00, and it wasn't declined, so please refund it to my bank account ending in [redacted] or fulfill my order. Thank you.
Reported by GetHuman5032103 on воскресенье, 5 июля 2020 г., 23:30
I purchased a metal detector for $53 plus $12 back in April, but it has not arrived yet. The estimated delivery date was July 2. My shipping details are as follows: Leo Byron Fowler [redacted] Sharis Ct Mullins, South Carolina [redacted] USA Payment was made using a Visa card ending in xxxx8633. The total cost was $68.90, including tax. The product is from Dream Garden and the item is a Professtional NEW Upgraded MD4030 High Sensitivity Underground Adjustable Detectors Treasure Hunter Tracker Seeker Metal Circuit Detector with Headphone & Shovel(optional) in Size3 - With Shovel. I also ordered a clergy garment around May 5, but that hasn't arrived either. I'm now wondering when I can expect to receive both items. Thank you.
Reported by GetHuman-leofowle on понедельник, 6 июля 2020 г., 14:17
I have written about this issue in four different places now, and I am becoming increasingly frustrated. I ordered a pair of T shoes that were supposed to be $2.00 each. However, when I tried to place the order, the price showed as $22.00. I assumed this would be corrected since they were listed in multiple locations for $2.00. I have saved some of those listings. Then, yesterday, I placed another order because I received a notification stating I would get a 20% discount. Strangely, the order was processed four or five times without my intention. I stepped away briefly, and when I returned, I found an order had been completed. While I intended to complete the purchase, I did not plan to use that specific credit card or have it delivered, as I am picking up another order at the store. I am confused by what is happening. There is definitely a significant issue that needs to be addressed.
Reported by GetHuman5038948 on вторник, 7 июля 2020 г., 18:51
On May 20th, [redacted], I was supposedly delivered a tattoo kit, which I have not received. This is the first of two orders that have not arrived, and I am feeling extremely frustrated, upset, and angry. I am adamant about wanting my tattoo kit and the paper I ordered. Unfortunately, I have not received any response from the support app. I feel like I am constantly being given the run-around, and I am beginning to feel exhausted by the situation. I am demanding a prompt resolution to this issue or else I will have no choice but to discontinue shopping on Wish. My main priority is receiving my tattoo kit and the paper without any further delays.
Reported by GetHuman5040584 on вторник, 7 июля 2020 г., 20:28
I have yet to receive my "Herringbone Duckbill Ivy Hat Classic Wool Cap Golf Newsboy" as well as my "Creative Censer Ceramic Incense Burner Home Decoration Living Room Ceramic Crafts Incense Censer Backflow Incense Burner +20 Incense Cones". Despite trying to contact customer service, I was informed that I am ineligible for a refund. I never requested a refund, simply the items ordered back in December. I raised this issue earlier this year before the pandemic but was asked to wait and due to job loss, I had to prioritize that. Now that my job situation is sorted, I am solely seeking the delivery of the merchandise. I have previously highlighted this matter to Wish, expressing my desire for my ordered items rather than a refund. Your cooperation in resolving this issue promptly would be greatly appreciated. Thank you. Maurice.
Reported by GetHuman-tailioni on среда, 8 июля 2020 г., 16:01
The orders are taking too long to arrive. I have several orders from June that haven't been delivered yet. I ordered two sewing pieces and a toy for my dog, but when I check my orders, they haven't arrived. I am also waiting for an exercise band scheduled to arrive on the 8th. I'm frustrated because I haven't received any of these items. I hope you can send the orders on time. I look forward to your response.
Reported by GetHuman-mechyane on четверг, 9 июля 2020 г., 5:36
Ho effettuato l'acquisto di diversi prodotti dal vostro sito a giugno [redacted]. Nonostante abbia pagato regolarmente tramite bonifico Unicredit, a oggi, dopo più di due settimane, non ho ancora ricevuto nulla. Il mio nome è Salvatore Elia Catalano e risiedo a C.da Feudaraso SNC, Ciminna (PA), CAP [redacted]. Per favore, attendo la consegna dei prodotti acquistati. Cordiali saluti.
Reported by GetHuman5046278 on четверг, 9 июля 2020 г., 9:47
I have been waiting for over a month and a half for some accessories I ordered on Wish, but they have not arrived yet. I am also unable to access my Wish account using my email [redacted] I initially signed up for the account using the Google option. Despite numerous attempts to reset my password, I have not received the password reset email. I have been patient for a month, but if the accessories do not arrive this month or the account issue is unresolved, I would like a refund. Thank you. Christian Delgado Chavez
Reported by GetHuman5046606 on четверг, 9 июля 2020 г., 12:35
I made an order back in May [redacted], and it's now July, but I haven't received my two orders yet. I have been trying to contact Wish for a refund, but I haven't received any response. This is unacceptable. I will report this issue to the BBB and various media outlets. It's frustrating to not get any items or a refund after reaching out multiple times. I will also inform my credit card company about this fraudulent charge.
Reported by GetHuman-kluvely on четверг, 9 июля 2020 г., 13:46
I purchased two sweaters, one for myself and one for my partner, back in March [redacted]. The total came to around $45-$50. It's been more than 6 months, and I have yet to receive my order. I am frustrated and requesting either a refund or the delivery of the products. The items I ordered were a white sweater and a black one with flamingos. I am having trouble accessing my old account, which is hindering my ability to resolve this issue.
Reported by GetHuman5047884 on четверг, 9 июля 2020 г., 17:38
I placed an order for multiple items on Wish, but it seems like they are no longer shipping. I really want the items I ordered and don't want to deal with refunds. If I didn't want the items, I wouldn't have ordered them in the first place. I've tried reaching out through customer service several times, but I haven't received any responses. I'm frustrated with the lack of communication from the company. I have Wish credits that I would like refunded to my original payment method. It's disappointing that the company doesn't seem to prioritize customer satisfaction and fulfilling orders. I hope someone from the company addresses this issue soon, although I'm not very optimistic.
Reported by GetHuman5047977 on четверг, 9 июля 2020 г., 17:56
To the concern of Wish.com, I recently placed several orders on Wish, including makeup, clothes, and ladies' footwear. I was pleasantly surprised that my most recent order arrived earlier than expected. However, some items I ordered a couple of months ago have yet to be delivered. This issue is not unique to me as many others have experienced similar delays. While I appreciate receiving orders earlier than anticipated, it's concerning that items ordered months ago have not shown up. I kindly request assistance in tracking these items and providing me with an updated delivery timeline. I look forward to resolving this matter promptly so I can continue shopping on Wish with confidence. Thank you for your attention to this matter. Regards, Amreen
Reported by GetHuman5048225 on четверг, 9 июля 2020 г., 18:46

Help me with my Wish.com issue

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