Wish.com Customer Service Issues

Hello, On April 2, [redacted], I placed an order on Wish as confirmed by my bank notification: Fineco - Free SMS: Authorized use of Card ***[redacted] Amount: 59.0 EUR, for: WWW.WISH.COM. I checked my notifications in the following days, but only saw 2 products from a different order placed on the same date. Since the payment has been processed and it's a significant amount, I would like to know why my order has "DISAPPEARED"!! Before reaching out to the Consumer Association, please let me know why the orders do not appear in the order history. Sometimes, I have copied the order for security, but after making many purchases, I trusted the system. I HOPE NOT IN VAIN. I look forward to your response. Thank you. S. C. Phone: [redacted]

Order #5E8B2F1D8843R062762A729F was placed on 4-6-20 for a tablet priced at $18 with $15 express shipping for delivery by 4-20-20. The item did not arrive by 4-21-20, prompting me to request a refund for the express shipping cost as it failed to meet the deadline. Unfortunately, the entire order was canceled, and a refund was promised. I did not request to cancel the order or seek a full refund, but that is what appears in the order history. I question the purpose of paying for express shipping if the item isn't delivered on time. I am requesting the correct handling of this situation by receiving the item I purchased, even if it is past the expected delivery date.

On 4/23/[redacted] at 6:30 p.m., I was notified via email that my package had been delivered to my address in Hamden, CT. However, this is not accurate as the package did not reach me. The order was placed on April 21, [redacted], with order number 5e9f6d73dee51b4d5eeb6d65 and tracking number 1Z805YR[redacted]7. Upon contacting UPS, I was informed that the tracking number provided belongs to an Amazon package and does not match my name or address in their system. I am uncertain about the whereabouts of my package as UPS cannot locate it due to the mismatch in the tracking details. This situation is frustrating as I am unable to reach a customer service representative for assistance. I am seeking resolution in the form of either receiving my order or obtaining a refund.

I recently placed an order for an iPhone with you, and I was inquiring about the status of my order. I wanted to ensure the authenticity of the product as there was a delay in processing beyond the expected timeframe. It is disappointing that I was not provided with a straightforward answer regarding the status of my order and was instead informed that it would be canceled with a refund. I have faced a similar situation before on another platform, and this experience has left me frustrated. Now, I have to wait for the refund to purchase a new phone, compounding the inconvenience during this pandemic. I understand the current challenges but wish there was better communication in such situations.

Hello, good morning. On April 7th, I purchased an item on Wish, and to this day, the order details still show it is processing. I received a response stating the order is confirmed, and they are looking for a store to supply the item. I asked again, due to the product being out of stock and payment already taken, if they would refund me if they can't find the item in any store. I received a copy and paste of the initial response, not addressing my concern. I was also informed that since my order is almost ready to be shipped, I cannot cancel or alter it. It has been 17 days, and I still have no information, cannot cancel the order, haven't received my refund, and have no shipping details as promised. This lack of communication led me to contact the two assistants only through the application. I demand a response!

Hola, buenas noches. Tengo varios pedidos pendientes de entrega y estoy preocupado por dos móviles y una tablet que ordené el 3 de abril. El plazo de procesamiento se ha extendido y al revisar mi historial de pedidos, noté que los pedidos recientes no aparecen. Únicamente se muestran las compras realizadas antes de diciembre. Necesito que resuelvan este problema rápidamente y envíen mis pedidos, ya que están pagados. Los dispositivos son un regalo para el Día de la Madre en mayo, sin embargo, parece que no llegarán a tiempo. Por favor, les pido que solucionen este inconveniente lo antes posible. Quedo a la espera de su pronta respuesta. Gracias.

I ordered [redacted] pcs of face masks from Wish, the total cost was $18.05 plus $10 for quicker shipping. The original delivery date was April 8th to April 10th, but it has been postponed to April 25th. Today is April 25th, and they have delayed it further to May 10th. I'm frustrated as I purchased these masks for protection during the pandemic. Wish is unresponsive to my complaints, and I am deeply disappointed with this service. I would like a refund of $28.05 back to my original payment method. My order number is #5e870bd27420f[redacted]0f817. Thank you, Gordon C.

I have paid for several items to be delivered to me with specific dates given. However, I've been informed that these items may not arrive until June. I am worried because I haven't received a tracking number and some of my mail has already been delivered to my neighbor. I cannot wait for two months to find out if my items were misplaced or stolen. I have tried contacting customer service but the questions asked are not helpful, and I cannot locate the store website where I bought the tablet. This situation is frustrating, and I feel like I cannot trust this service anymore. I am considering requesting a refund for all my purchases.

Hello, I am writing with disappointment regarding a recent experience I had on Wish. As a new user, I added items to my cart intending to place orders individually. To my surprise, when I checked my cart today, the whole order was processed without allowing me to select specific items or confirm my choices. My money was deducted without consent. I am now attempting to cancel the order, but Wish is not enabling me to do so. I request the entire order be canceled, and my funds returned to my bank account. I was unaware of the price for the tracksuit included. I also have not received my first order and would appreciate an update on that. I hope this is not a scam as a friend recommended Wish and vouched for its legitimacy. Despite trying to stop the order right after the deduction, the customer app was unresponsive. Please check the timestamp of my first email for reference. I attempted to cancel the order again but encountered issues accessing the customer app.

I'd like to request the cancellation of order number 5ea48118ef3e252bb5aa3950. Hello, I regret to inform you that I am disappointed with the recent transaction. As a new user on Wish, I am still learning how the platform operates. I added items to my cart with the intention of placing orders individually. However, today when I checked my cart, the order was processed without allowing me to select the specific items I wanted or confirm the purchase. The money was deducted from my bank account without my consent. I am now attempting to cancel the order, but I am unable to do so on the Wish website. I kindly request the complete cancellation of the order and a refund to my bank account. I was not even aware of the price of the tracksuit in the order. Additionally, I have not received my first order, and I would appreciate some clarification on its status. I sincerely hope that Wish is not engaging in fraudulent activities, as a friend recommended the platform to me, assuring its legitimacy.

Hello, I am writing to express my disappointment with my recent experience on Wish. As a new user, I am still learning how the platform operates. I had items in my cart with the intention of placing orders one by one. However, when I checked my cart today, the entire order went through without allowing me to select the specific items I wanted or confirm them individually. Payment was automatically deducted from my bank account without my consent. I am now trying to cancel the order, but I am encountering difficulties with the process on Wish's website. I kindly request that the entire order be canceled, and the funds refunded to my bank account. I was not even aware of the price of the tracksuit that was included in the order. Additionally, I have not received my first order, and I would appreciate some clarification on its status. I hope that Wish is a trustworthy platform and not engaging in fraudulent activities, as a friend recommended it to me with confidence in its legitimacy. Thank you.

REFUND FOR AN UNAUTHORIZED CHARGE OF [redacted] Good morning, Yesterday, I emailed you explaining that you charged €46 to my card on 22nd April [redacted] for a purchase I did not make. If I do not receive a response from you today, I will report you for fraud tomorrow. On a previous occasion, you sent me an order that I did not request. I simply added some items to my cart without placing an order. You seem to conduct fraudulent business practices with the data collected from just one purchase. I will also report this to the police as there are data protection laws in place to prevent the use of data without customer consent. Many people have shared similar experiences online, and I have followers on social media whom I will inform about this situation to potentially make it go viral. I demand that you refund the €46 charged to my card. I also request that you deactivate my account and delete my personal information from your records. I expect a response and the refund within 24 hours. Maria Antònia Martín Hernández

Good morning, yesterday I sent you an email explaining that on 22/04/[redacted] a charge of €46 was made to my card for a purchase I did not make. If I do not hear back from you today, I will report this as fraud tomorrow. This is not the first time you have sent me an order I did not request. I simply added items to my cart, I did not place an order. I will report this to the authorities and inform others on social media about your practices. Please refund the €46 to my card and delete my personal data from your systems. I expect a response and the refund within 24 hours. MºAntónia Martín Hernández

I would like to request assistance from Wish regarding an issue with a promo code. I recently received an email offering me a 10% discount on my next order with Promo Code "WISHNEWBIE". I proceeded to make a purchase of 4 items totaling $[redacted], expecting to apply the promo code at checkout. However, during checkout, I discovered the promo code was only valid for the first order, which I had already used on a separate $2 tool kit. I believe I should be able to apply the promo code to my $[redacted] order as intended. My Order ID is 5ea64ce97cd7ac1e3f5f0b79, with a subtotal of $[redacted].61. Using the promo code would reduce the total to $[redacted].43. I placed the order in hopes that Customer Service could assist in applying the discount. Thank you for your prompt response. - Michael B.

I placed an order on wish.com on April 1st. A few weeks later, I received the pants I ordered, which had a picture of Gene Simmons on them. However, I have yet to receive the Kiss green shirt and Gene Simmons hoodie that I also ordered on the same day. Despite my efforts to contact Wish through their 1-[redacted] number, I have not been able to get any assistance as they are not taking phone calls currently. I am looking to either receive my missing items or get a refund. My name is Jerry Allen, the order was shipped to [redacted] Coolidge Ave, Elkland PA [redacted]. I no longer have the original phone I used to place the order, but I did receive the first package with the pants. I just want to either get my items or my money back at this point. Thank you.

I recently canceled some orders but later resubmitted them. I encountered issues when ordering for my grandchildren as the refund process started happening repeatedly. I re-entered the order for the grandchildren, but the same reimbursement occurred. I am not certain if the item was out of stock. Additionally, I received a request to provide a copy of my bank statements for my last order, which made me uncomfortable as I am cautious about sharing personal information online. I complied and submitted a copy of my ID as requested. I hope this resolves any concerns. I simply want to reorder masks for my grandchildren and my other son's family smoothly, without any further complications. Ordering gifts for loved ones should not be so troublesome for parents and grandparents.

Subject: Refund Request for Wish.Com.AU Order Dear Customer Service at Wish.Com.AU, I would like to address my concerns regarding my recent experience with your company. Upon reviewing my Coles credit card statement, I noticed that there have been duplicate charges for products I ordered from Wish. Instead of one item, I was billed for two items, resulting in an overcharge of $[redacted].20 on my account. Additionally, the additional $20.00 in delivery charges were not clearly communicated, leading to further discrepancies in the billing. I am willing to return all items received from Wish and kindly request a refund of $[redacted].20 to be issued in the form of a check made out to me. To facilitate the return process, I ask for a prepaid return label to be provided by Wish. I appreciate your attention to this matter and look forward to a prompt resolution to rectify the billing errors. Thank you for your understanding and cooperation. Sincerely, Mrs. I.A. 11 Kinsel Ave, Kingsgrove, NSW [redacted]

Subject: Refund Request for Overcharged Amount from Wish.Com.AU Dear Wish Customer Service, I am writing to address a concerning issue regarding my recent experience with Wish.Com.AU. I have been charged incorrectly for my order, resulting in an overcharge of $[redacted].20 on my Coles credit card. I had initially ordered one item, but was billed for two items, leading to this discrepancy. Despite WISH advertising free delivery, I was charged $20.00 for shipping on each item, which was not clearly stated during the checkout process. This lack of transparency has caused me to be overcharged. I am willing to return all the items received from WISH, and kindly request a refund of the $[redacted].20 overcharged amount in the form of a check issued to me. For the return process, I urge WISH to provide a prepaid return label for all the items. I appreciate your attention and understanding in resolving this matter promptly. Thank you for your time and cooperation. Sincerely, Mrs. Ihssan Assaf 11 Kinsel Ave Kingsgrove, NSW [redacted]

Subject: Concerns with Wish.Com.AU I am bringing to your attention multiple issues I have encountered with Wish.Com.AU as a customer. My name is Mrs. Ihssan Assaf. I am seeking a refund due to duplicated payments made on my Coles credit card. I ordered one item but was billed for two, resulting in an overcharge of $[redacted].20 by Wish. Wish advertised free delivery, but I was charged $20.00 for each delivery. This discrepancy has led to the overcharging issue. I am willing to return all items received from Wish once a return paid parcel is provided. I am requesting a reimbursement of $[redacted].20 in the form of a check made out to me. I appreciate your attention to this matter. Thank you for your understanding, empathy, consideration, sympathy, time, and appreciation. Sincerely, Mrs. Ihssan Assaf 11 Kinsel Ave Kingsgrove NSW [redacted]

I am disappointed with the lack of assistance I am receiving. I have tried to reach a live chat representative but unable to connect. I am frustrated with the automated responses via email. I urgently need to speak with a customer service representative. If my concerns are not addressed promptly, I will have to escalate the matter further. Several of my friends use this service, and they will also discontinue their accounts due to this poor experience. I am considering leaving negative reviews about the company to express my dissatisfaction. Please contact me at my phone number +[redacted]-[redacted]. Your prompt response would be appreciated.