Wish.com Customer Service Issues

I added $59 first and then $25 to my Wish account. However, my order history and funds have been deleted. I have not received any items, and it shows no money in my account. This situation is frustrating. If I had known I would be scammed, I wouldn't have added money to my Wish account. I want a refund of the full $75. I will not use their services again. I am unable to contact a representative. I have sent emails, but have not received any responses. I am very distressed. I have been upset and crying because of this problem. This was meant for Christmas.

I ordered heart urns with blue stones and small long black cylinder urns, but I only received the ones for men. The long cylinder ones are missing from my order. It's been over a month since I made the purchase, and the money was deducted from my account. My name is Laverne T., and I live at [redacted] Dessie Clem Rd, Frametown, West Virginia, [redacted]. Please, I urgently request that you send me the missing items from my order as soon as possible so we can distribute my mother's ashes to everyone by Christmas. You can reach me at [redacted].

I placed an order on November 3rd, and the package was supposed to arrive by October 1st. The latest update shows it's expected by the 8th, which is a Sunday. I checked today, but it hasn't arrived. The tracking number is UD[redacted]75CN. I tried tracking it with USPS and FedEx, but no luck. I need assistance to locate the package and get a definite delivery date.

I purchased two items from your store: a set of AirPods and a sewing machine. The delivery was scheduled with Hermes, but I missed them three times due to my work schedule and the lack of a specific delivery time. Unfortunately, the items were sent back. How should I proceed now?

Hello, about a month ago, I placed an order on Wish, but unfortunately, my items never arrived. I attempted to cancel the order without success. I have been in touch with customer service, providing all the required information such as a photo of my ID and confirming my email, but so far, I have not received a refund. Please refund my money promptly or send the items I initially ordered. I eagerly await your response.

I've been trying to pick up my orders at Smart Tech since the beginning of November, but every time I go, the store is always closed. Recently, I found out that the store is now a clinic, and I can't reach anyone at the phone number provided. I received messages saying I might be charged a restocking fee if I return the items to Wish. I shouldn't be charged as the store has disappeared. Also, my email address is incorrect in the system; it's actually [redacted], not [redacted] I've tried changing it multiple times but it's not working. Please update my email address.

I accidentally placed an order around 11:45 on December 7, [redacted], for approximately $1,[redacted].00 using the account [redacted] I did not intend to purchase these items and would like the order canceled and payment stopped. The transaction was made with a credit card ending in [redacted]. I appreciate if you could confirm the cancellation via email. I have attempted to contact you through the support link, but it is not functioning. Kindly, cancel the order and reach out to me promptly for confirmation.

I'm new to ordering online and still learning, so I mistakenly ordered the six-color facial mask multiple times. I was just exploring prices and shipping costs, which led to the error. Can you please cancel those accidental duplicates? My debit/credit card, ending in [redacted], is valid, and I look forward to future purchases but need to clear this up first. Thank you.

I never received the women's sneaker. As I have been a loyal customer, I expect a solution from your end. I do not wish to pay for something I never received. I have already reported this issue on the shopping app but have not received a satisfactory response. I am very frustrated about this. I look forward to a quick resolution. Kind regards.

Hello, this is Kenneth M. I have been exchanging emails with various individuals for the last four days regarding a cancellation of an order totaling $[redacted].16. Despite multiple messages, I have not received a satisfactory response. As a result, my bank is now involved, and I kindly request a refund of the amount. I have provided the order number, which is consistently being requested, causing frustration. Please process the refund promptly. I am seeking to communicate with a live agent proficient in English. Thank you.

I have a lengthy order on Wish.com that I need to review for errors. There are products included that I did not add to my wish list. I'm looking for guidance on how to review the list, delete unwanted items, and then transfer them from the wish list to the cart for purchase. I can't locate basic instructions on how to navigate the site. It would be helpful to have this information included in the guidelines. Thank you for providing this Q&A platform.

Hello, I placed an order on Wish in June or July of [redacted] totaling $30. I decided to cancel the order and used the refunded Wish cash to make new purchases. However, after two months, none of the packages arrived. I contacted Wish support, they refunded me in Wish cash, but the new items I ordered also never arrived. My tracking information indicated an attempted delivery to an Orlando center, but I never received anything. Now, in December [redacted], I still have not gotten any packages. Wish support mentioned I cannot get a refund to my original payment method. I feel frustrated as I have not received any of my purchases and wish to request a refund. I have tried reaching out to Wish customer service via phone but was directed to email. Here is my email: [redacted].

I made a purchase on wish.com but can't remember which email I used. I've been trying to reset my password but haven't received the email. I have multiple emails and it's frustrating not being able to reset the password. Can you please help me track my order? It's being sent to Laura Shaw at [redacted] Sheridan Line Rd, Croswell, Michigan, [redacted]. Here are the emails associated with my account: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], lauraannshaw77@gmail. I know, it's a lot, but a couple will make you laugh. I purchased a radar detector and 2 dog collars with a remote. Please get back to me soon. Happy holidays, Laura Shaw. Text me at [redacted] or email me at lauraannshaw77@gmail.

I am interested in buying [redacted] pieces of the Technic Creator Off-road Motorcycle Building Block Brick Toys for my children. When I enter my address, I noticed a $8 shipping charge for standard shipping. Could you confirm if Express shipping is an option for this item and if so, what the cost would be? I didn't see the orange truck symbol on any of the shipping tables. If Express shipping is not available, are there any other shipping alternatives for quicker delivery? Thank you, Glem

I received an email informing me my item would be shipped to China despite updating my address details. After reaching out to online support and being told I would hear back within 2-3 business days, I have yet to receive any resolution confirmation. Rather than a refund, I am eager to receive my item. I am hoping for a prompt email update on the status of my query. Thank you, VK.

I placed an order for 18 items on Black Friday, and unfortunately, my bank, USBank, flagged it as potentially fraudulent. I need to re-order the items on December 15th. I'm hoping that Wish will still honor the Black Friday prices. I have tried reaching out to Wish about this issue multiple times, but haven't heard back. Please contact me at [redacted] or provide a phone number where I can speak with a live person at Wish. You can also reach me via email at [redacted] Thank you, Steven Ackron.

Subject: Refund Request for Accidental Purchase Hello, I was browsing on your website when my son accidentally made a purchase. I would like to request a refund for the unintended transaction promptly, as the funds are needed for rent. While I did have an interest in the jacket listed, I would only consider purchasing it at the advertised price of 50 cents. I am unsure if the amount has been deducted from my card yet, so I would appreciate it if you could provide an update on this matter and process the refund at your earliest convenience. Thank you.

I checked my order status on the Wish app, and it indicates that my orders have been returned to the sender. They were sent to the post office instead of the address I provided. Typically, UPS has no trouble delivering my orders. I have been unable to reach anyone by phone to discuss this issue. If I am not going to receive my items, I would like a refund. I still have several more items in transit, totaling around $50 plus shipping costs.

I purchased a table from Wish, but they shipped it to the wrong address with the incorrect zip code. Despite multiple attempts to request a refund or replacement, they claim it's now too late. This situation has left me frustrated, and if not resolved, I will avoid ordering from them in the future. I know friends who have faced similar challenges and have stopped using their services. The order number is 5d7c226c0940dd1150a20269. I go by the name Lillian L. I'm hoping for assistance with this matter. Thank you.

I was charged for 3 items on my credit card that I did not order. One item was $57.00, another $30.62, and the third $35.69. The only information I have is this reference number: [redacted] CA for all three charges. I would like to know what these items are and why I am being charged such prices. This is the second time this has happened, and I have not been able to get any answers. Additionally, I received a broken electric pen. I am very disappointed with Wish Company. I also need to clarify my current outstanding balance with the company.