Wish.com Customer Service Issues

I placed an order for a figure on November 6 with an expected delivery date of December 5. Unfortunately, the item was not delivered and the post office informed me that it was returned due to an unclear address. The only legible information on the label was Hot Springs, Arkansas [redacted]. I have ordered multiple items before without any address issues. The figure is now sold out on the Wish website, so I really need to have the address corrected to ensure successful delivery. I am hoping to find a solution to this situation promptly.

I frequently order from Wish. Lately, I've had to request refunds for three items that were supposed to be Christmas gifts for my family. I'm feeling unsure about how many more refunds I will have to request. This ongoing issue is becoming quite frustrating. I'm contemplating taking my business elsewhere, even if it means spending a bit more, just to ensure I receive my orders without any further issues. The situation is very frustrating for me.

The sender misspelled my name on the package, causing the delivery service to refuse it. Now it's on its way back to the sender. My name is automatically printed on the package, but it had some letters replaced with question marks. I would like the sender to print or write my name correctly in the future. Who should I contact to resolve this issue and ensure it is done right next time?

I recently placed an order for two items, inputting my credit card information for payment. Initially, the order was being processed, but to my dismay, I received a notification that the money was refunded back to my credit card. I'm puzzled as to why the order was canceled. The order was placed on December 4th, and then refunded on December 6th. The order number is 5de837eccaeadldbbede873. My name is Hermis Moutardier. I am perplexed by this situation as I believed your company to be reliable. I still wish to receive the products I selected. I appreciate your prompt response.

I recently received an email from WISH indicating that my order from 12/3/19 is confirmed for shipping. However, the order was actually canceled immediately after an accidental confirmation notification. I had not intended to place the order as I was still reviewing items in my large order and deciding what to keep or remove. I contacted WISH customer service via chat and messages multiple times, explaining the situation and requesting the cancellation of the order totaling $[redacted].?? due to personal struggles, including my husband's cancer and my own health issues. Despite my efforts and the bank's denial of the transaction, it seems the order is being processed again. I kindly urge WISH not to proceed with the initial order and to acknowledge the cancellation request. Thank you for your attention to this matter. - L.

I recently purchased a flannel checkered dress for my 5-year-old granddaughter. Upon receiving the item, I was disappointed with the extremely poor quality. Despite ordering the correct size for a 5-6-year-old, the dress was far too small for her slim build. The delivery date should have been sometime in mid to late November [redacted]. I kindly request a refund for this unsatisfactory purchase. Thank you.

I have been charged for a few Wish orders I want to return. The issue is I did not receive any emails regarding these orders. I suspect the emails were sent to an old email address I no longer have access to. I've attempted to update my email but receive an error message saying it's for someone else. The emails were likely sent to my previous email at pb@[redacted].com or .ca, and they likely contain information necessary for returning the items. Can anyone assist me with this matter?

I placed an order for some Bluetooth headphones which I no longer want. They are priced at 32 soles. I want to cancel the order. I am registered on the Wish app with the email [redacted] I was informed that the order cannot be canceled, but I do not want it to be delivered to my address or charged to my credit card. I would appreciate it if you could do whatever is necessary to cancel this order. I will provide another email in hopes of a positive response.

I added items to my cart and placed an order a while ago. They had my debit card on file and charged me automatically, but I didn't intend to make the purchase. The amount was $[redacted] and some cents. I was upset when I saw my account today. I want to cancel the order and have the money refunded to my account. I am not willing to pay $5 for the cancellation process. I won't provide any specific numbers. Please cancel the order and reimburse the funds to my debit card. Thank you.

I recently placed an order for a watch and earrings, but while finalizing the purchase, additional tops were included that I did not select. My initial total was around $30, but upon noticing the tops added, the total increased to approximately $[redacted]. I have been attempting to resolve this issue by messaging and chatting with a representative, but unfortunately, I have not received adequate assistance. It is crucial that the amount charged for the unwanted tops is refunded to my card promptly as I need those funds for Christmas gifts. I kindly request a prompt resolution to this matter. Thank you for your attention to this issue. Sincerely, D. Nicholas

The coat I ordered has a flaw on the sleeve. Unfortunately, I am unable to send pictures of it as I lack the means to do so. Being an elderly lady, I do not have anyone to assist me with this task. Kindly refrain from requesting photos as I cannot comply. Please provide a prepaid label via standard mail, as I am not able to print one. Upon the return of the item, the flaw on the sleeve will be visible. I appreciate your assistance in making this process less stressful. I tend to get upset easily, which impacts my health. Thank you for your understanding. - Hazel

To the human representative in San Francisco from WISH, I appreciate your response confirming the approval of the globe camera item. However, I must express my continued dissatisfaction as my other ordered items are still pending. My initial complaint was shared on both LinkedIn and Facebook to address my experience with WISH's $1 sale, which I find deceptive and concerning. Despite successfully making payments, I received notifications of unsuccessful bids and refund requests for all items. While I understand the refund process may take time, it is unacceptable given the holiday season and the urgency of my situation. Contacting real assistance seems impossible, and I feel compelled to escalate this matter to Australian Consumer Affairs and the Police due to potential fraudulent practices targeting customers during Christmas. I implore WISH to address my concerns promptly, or I will involve Australian Federal Authorities to investigate further. Thank you, Daniel O.

Hello, my name is Cindy Gustave. I made a huge mistake last night on December 7th by ordering some items with my card. It was all selected by mistake, and I am kindly requesting for your reconsideration. I would like to cancel this order; this is the first time something like this has happened to me. It's Christmas time, and I'm on a tight budget. Please cancel the order so that I can get a refund. I hope it's not too late. Thank you. Item total: [redacted].40 euros Shipping: [redacted] euros Order total: [redacted].40 euros

I purchased slime for my daughter, but the tracking shows it was delivered when I didn't receive it. I've tried contacting customer service through the Wish help center, but it's not allowing me to ask any questions. I'm frustrated as I didn't receive the slime and would like a refund. It's disappointing that I can't get in touch with anyone directly to resolve this issue.

I recently ordered some slime for my daughter, and the status shows it was delivered, but I never received it. When I try to reach out to the wish help center, I encounter issues asking questions. It repeatedly states that the item was delivered, but it wasn't. I am seeking a refund as I never got the slime. This situation is quite frustrating. It is essential for a company to have better customer support where questions can be directly addressed. I am eager to get my money back and believe a direct contact number is necessary for such issues.

Hi, I'm Cindy Gustave, your client from Guadeloupe. Last night, on the 7th of December, I accidentally selected all the items in my cart, totaling [redacted].40 euros. Since it's the weekend, I can't reach anyone for help. Please, I made a mistake and would like you to reconsider. It was unintentional, and I'm a single mother of three without a lot of money. Please cancel the order for a refund. I beg you to help me with this. Thank you, Tamika Email: tamika2010[at]hotmail[dot]fr Please respond.

I received two deliveries yesterday that I didn't order. I'm unsure if they are from your company. One package includes 3 keychain cables that appear to be USB-C, sent via CHINA POST from "Xie Yang Huo." The other package contains a children's digital camera sent by "Port Exprès" from quzongfan. Could you confirm if these items are from your company and provide guidance on what I should do with them? I am open to selling them on eBay, but since I didn't place these orders, I want to handle this situation correctly.

I encountered an issue while ordering jewelry for my cousins for Christmas. Suddenly, I couldn't place any more orders, so I stopped trying, assuming there might be a limit on the number of purchases. After a couple of days, I started receiving notifications about refunds for my previous purchases. I do not want these items to be refunded; I wish to have them delivered. However, I am unsure how to prevent the refunds from going through. I am desperate for assistance as I truly need this jewelry. Your help would be greatly appreciated.

I encountered an issue while trying to edit items in my cart. On other shopping sites, I have never experienced this problem. Since my credit card was already on file, attempting to remove and add items resulted in the system automatically generating orders without my confirmation. The orders are currently pending, and I am very upset as this will lead to significant issues. I urgently need to speak with someone to cancel these two orders that were unexpectedly created. I removed my card after the orders showed as pending. If this matter is not resolved, I will refrain from ordering from your site in the future. I have recommended your site to many friends and family members. Please contact me at [redacted] so we can address this promptly and discuss how to edit my cart effectively.

I intended to purchase a 512GB micro SD card, but my order got mixed up, and it ended up including three or four additional items costing $[redacted].10. I didn't notice these extra items, and they've already been shipped. Unfortunately, I can't afford them, and I need to cancel those specific items. Also, I found the same jacket I ordered at a lower price, so I want to cancel that item too. Can anyone guide me on how to cancel these unwanted products from my order?