I went to a WISH pick up location. I had my *lb REGISTERED Support Animal with me. I wa...

GetHuman-iamtigge's customer service issue with Wish.com from November 2019

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The issue in GetHuman-iamtigge's own words
I went to a WISH pick up location. I had my *lb REGISTERED Support Animal with me. I was carrying her. I had to pick up one small envelope containing * pairs of earrings. I was told that my ESA who is protected by Federal Law was not permitted within the establishment. Mind you I never set her down. I was told that other “supposed” service animals had caused damage & that I couldn’t get my items unless I removed my ADA Federally protected animal from the establishment. Thank goodness I had someone waiting & I was able to put her in the car. I re-entered the establishment without my ESA & at such time I informed the person that she may want to know she was breaking the law. At such time she tried to tell me to leave...without my items. All I kept saying was “I just want to pick up my merchandise & go” she continued to threaten me about leaving...*This woman spent more time arguing with me over my Federally Protected service animal than it took for her to scan my QR Code, retrieve my item & for me to leave her place. I find it absolutely ridiculous that as a disabled veteran who went to pick up * small items that were in ONE envelope, that had her registered service animal with her, wearing her identification, her vest noting she was a service animal, who was also being held by this veteran(not let loose to wander the business) was treated in such a disgusting manner. This woman that was there did not seem to care that she was breaking the law, and it was like she was holding items I had paid for, for ransom...even after I removed the animal from her business. It was like she was on some power trip. I will no longer use this location to receive my “ship to store” items as it has become apparent the proprietor has an issue with my service animal.

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Customer service issue
Reported by GetHuman-iamtigge
Nov 22nd, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 19392 others
0 customers following this


GetHuman-iamtigge started working on this issue
Nov 22nd, 2019 4:13pm
GetHuman-iamtigge indicated the issue is not fixed yet.
Nov 23rd, 2019 4:33pm
GetHuman-iamtigge indicated the issue is not fixed yet.
Nov 25th, 2019 5:04pm

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