Wish.com Customer Service Issues

I have made successful purchases from Wish in the past without any issues for over two years. However, recently I encountered a problem with my payment method not matching the billing or shipping address. I am unable to locate the specific bank statement from [redacted] mentioned in the communication with the company. I have provided a current bank statement that should suffice for the transaction, but they are still indicating an issue. I am frustrated with the complexity of resolving this matter and feel that attention should be easier to get. I faced challenges inputting my information on their app due to certain required questions. Despite their suggestion to try reordering, I am doubtful it will resolve the underlying problem. I am willing to attempt it, but I anticipate needing to find an alternative solution to address the situation.

I am having trouble locating my purchase order for a purple butterfly shirt I bought from Wish on August 12th. I do not have an order number, but the purchase was charged to my credit card. I did not receive an email confirmation for the order. The product was misrepresented as it is see-through, which I cannot accept for a shirt. My name is Tamara Vance, and you can reach me at [redacted] I am seeking a refund for this transaction. Thank you for addressing this matter promptly.

I am disappointed with the return process. My son, J., purchased a $[redacted] TV that arrived broken. The return label provided only covers $8 of the shipping cost, which may be around $[redacted]. The TV's value is about $[redacted], making the return costly. Attempts to reach customer service have been unhelpful, directing us to text support for a broken screen issue. J. simply wants to return the TV for a replacement or refund. As a hard-working 17-year-old, he deserves better service. We have made multiple purchases from your store and wish to continue, but effective communication is essential. Please contact us at [redacted].

I am extremely disappointed with Wish. It feels like they are accusing me of lying about not receiving my items. Despite ordering many things from their website, if the remaining items do not arrive, I will definitely close my account. I purchased some large items that never arrived, even though the website indicated they had been shipped. It seems like these items are stuck in a sorting office somewhere or were never actually sent. When I asked for the tracking numbers, I was informed they do not have them, which is concerning for a business. I believe many items must be getting lost, not just mine. I have noticed other dissatisfied Wish customers' comments. Being blocked feels like a joke. I plan to warn my friends and family to avoid Wish in the future. I have tried reaching out multiple times, but all I receive are automated responses stating they have refunded me. I did not want a refund; I wanted the items they promised to send. Thank you.

I haven't received my package which was expected on the 6th. It didn't arrive today either. I was advised to contact the store or supplier but I don't know who they are. I keep getting the run-around and I can't afford to pay for support. I need information on when my package will arrive. The tracking number is [redacted] [redacted] [redacted] 24. Please, provide a prompt response as I'm unsure of the company or supplier. I can't find this information on the Wish site. I don't have $5 for support, but I still expect my package. I'm very frustrated. My phone number is [redacted]. - Patricia M.

On July 5, [redacted], I placed an order for four cat trees. However, I have yet to receive them. Your website indicates the order was processed on July 11, [redacted], and left the store on July 14, [redacted]. Despite checking regularly, the response remains the same: "Please be patient with us." I have patiently waited for the scheduled delivery around the first week of August [redacted]. Today, I received an email saying I waited too long for a refund, which was disappointing. I had specific plans for those cat trees which is why I ordered them. I really want these trees. If delivery is not possible, please refund my money. I have been a loyal customer, spending several hundred dollars with you, and have been mostly satisfied, but this situation has left me unhappy. Kindly make things right and restore my satisfaction.

I encountered an issue with Wish; when ordering a ponytail bun hairpiece, my order was sent to a company named “ifixscreens” in FL instead of my usual address. Despite contacting Wish multiple times, the problem persists. Although I appreciate the refunds, I still encounter the same issue when attempting to place a new order. I need assistance in removing “ifixscreens” from my account to prevent future mishaps. I hope to find a more effective way to communicate with Wish regarding this matter. Your help in resolving this is greatly appreciated. Thank you.

Hello, my name is Bruno Labanca. I am reaching out to address the delay in processing my orders. I have provided all the necessary documentation and even more bank statements than usual. However, another bank statement is requested regarding proof of transaction. As an elderly gentleman, I do not have e-statements and will not receive a paper statement until next month. The company already has the information from the previous month's statement, so I kindly ask for a swift resolution to avoid further embarrassment with my lady friend. I would appreciate it if my message could be passed on to Danny, as I believe he may be familiar with my racehorses. I hope to avoid any complications with my transactions, and I trust that this matter will be resolved promptly. Thank you.

I have been waiting for over 2 weeks for a refund from a cancelled item. I have provided all the necessary information for the refund to my MasterCard ending in [redacted]. However, I keep receiving emails requesting product information to be placed above an invisible line, which I cannot locate. I have tried multiple times to resolve this issue without success. At this point, I would like to cancel all my items and receive a full refund to my MasterCard ending in [redacted]. Unfortunately, due to this experience, I am no longer a loyal customer and will not be ordering from you again. I am extremely disappointed in the lack of customer service I have received.

I recently changed my phone number urgently. Unfortunately, I am unable to recall the passcode to access my email account where I made a significant order. One of the items from my order has not been delivered, causing frustration. I reside at 88Aborn Street, Apartment #5, Peabody, MA [redacted]. Due to safety concerns in my apartment building, it's challenging for me to leave and receive packages. My email for the order is [redacted], and my alternative email is [redacted] Your prompt response is greatly appreciated given my current situation. Thank you for addressing this matter promptly.

I ordered a Crystal Round Ceiling Lamp on Wish, but I haven't received it. I spoke with a Wish assistant from Italy, and he informed me that the order is no longer available after waiting for a month and a half. The assistant promised a refund in 14 days. Unfortunately, the credit card I used for the order has expired, and my new card needs to be updated for the refund. I've tried to communicate this to the assistant, but they are not responding. I was unaware of this issue when I placed the order and now need help to ensure I get my money back. Thank you for any assistance you can provide.

I find it frustrating that Wish.com provides standardized email responses without personalization. My problem arose when my card was declined three times for no valid reason, causing multiple deductions from my account. Although my bank reversed two charges, one for $14.30 went through. The purse I am trying to purchase remains in my Wish cart, so I expect them to either ship it or refund the $14.30. If this issue persists, I will escalate it further. Despite communicating that my card is fine, Wish continues to deflect blame. I have requested to speak to a live agent for better assistance. It's disappointing that Wish lacks human customer support and relies solely on automated responses. Regardless of the small amount, it is essential to address system issues promptly rather than placing fault solely on customers, cards, or banks.

As a loyal returning customer, I have consistently spent a significant amount on your website. However, there are issues with product reviews and promo codes not working, which is frustrating. Moreover, I encountered problems using discounts for my recent purchase of tens units in August, which I haven't received yet. It was disappointing to realize the prices of items I intended to buy increased from $[redacted] to $[redacted] over a few days. This price fluctuation, lack of discounts, and unresponsiveness to my emails at my email address d**************[redacted] have left me contemplating whether to continue shopping here. My disappointment might lead to my nephew, three children, and friends deciding to boycott your website as well.

Hello, my name is David Matthews and I am waiting for several orders to be delivered. The boutique you recommended for shipping has been closed for over a year. The boutique's name is Amythes located at [redacted] Beach Blvd, Jacksonville, FL [redacted]. The telephone number is [redacted]. I would appreciate it if you could reorder my products and arrange for them to be delivered the next day. I prefer receiving the items I ordered rather than a refund. This is important to maintain loyal customers. Thank you, David Matthews.

I was charged $76.65 while I was just trying to review my cart. I need this transaction stopped immediately, along with two other purchases on 9/18/19 for $19.35 each that seem to have gone through twice. It has caused a big issue with my account. I also noticed an extra charge of $12.58 that was not intentional. I do not have an issue with the $3.76 purchase. Please refund these amounts promptly. I value our relationship and need your urgent assistance with this matter. Thank you for your prompt attention to this issue. My phone number is [redacted]. I would appreciate a call to discuss and resolve this as soon as possible to avoid further financial distress.

Order number: 5d82e4e8bfdb9f22381e37db I recently placed an order for several products but found out that the shipping address was incorrect. My attempts to resolve this with Wish's customer service team have resulted in a lot of confusion. I received emails stating that the issue was corrected, then that my money was refunded (for two items), and now I've been informed that the items are being shipped from China. I am unsure about the actual status or destination of these products. Can you look into this matter to confirm if the correct shipping address is: Duane J Johnson [redacted] Clark St. Clive, Iowa [redacted]. This will be my final attempt to seek clarification from Wish regarding this matter. The situation is very confusing and frustrating. Additionally, a Wish agent mentioned a system problem on your end. I am hesitant to make future purchases on Wish due to this experience. This level of disorganization is unprecedented based on my past experiences with Wish. It appears there is a lack of coordination within the company.

I have three outstanding orders that I haven't received updates on, despite payment via credit card. Unfortunately, I've encountered difficulty reaching a live representative for assistance. The items include three new Whopper Ploppers, two umbrella rigs, and a Petfinder ordered two weeks ago. While I received a message about the Petfinder being dispatched, it has not arrived, and I've not received any information about the rest of the order. My name is Perry H., located at [redacted] 16th Street, Parkersburg, West Virginia, [redacted]. I value the products I've received from your company in the past. Please provide an update on my orders. I have the credit card receipts as proof of purchase but have not received any deliveries. Please contact me at [redacted]. Thank you.

Mi chiedo perché accada questo. Acquisto su Amazon da tempo e non mi è mai successo ciò, invece su Wish è frequente. Perché solo Wish si interessa della mia sicurezza bancaria? Ho ricevuto articoli non ordinati, a volte in multipli, e devo capire come restituirli. Questo problema si verifica solo con voi. Preferirei ricevere assistenza per le restituzioni anziché solo per la sicurezza bancaria. Attendo una risposta, poiché mi sembra di essere preso/a in giro. Potrei contattare un'associazione di consumatori per verificare la legalità delle vostre richieste.

I recently made purchases on Wish for some items that were on a special offer for £1. However, upon winning the offer, the price jumped back to the original amount of £77 including shipping. I now face the inconvenience of having to pay for the return shipment, even though this discrepancy is due to Wish's error, not mine. This issue has occurred with two limited offers. It feels like false advertising, and I shouldn't have to incur the return costs for a mistake that is not mine. I hope Wish can rectify this situation and honor the initial offer of £2 including delivery for the tablet and iPad case I ordered. Thank you for your attention to this matter.

Hello, I'm feeling upset because Ian took my money for the tattoo kit and ink I purchased. I paid on August 31st but have not received my order yet. I want to know where my items are. The tattoo kit includes a case and ink. Please provide me with an update on my order. I feel like I am being given the run-around, and I just want to either receive my order promptly or get a refund on my Visa card. Thank you.