Wish.com Customer Service Issues

I received order number #5d30569e3997bd7a7abf02ef for a long red dress with an Egyptian cat design and pockets, priced at $10.91. Unfortunately, the item arrived damaged with a hole in one of the pockets, indicating poor sewing quality. I have contacted customer support multiple times to request a refund, but I am disappointed with the limited options provided that do not address my specific concerns. Furthermore, I received an email informing me that order number #5d4579df148af90f88aa3b04, totaling $2.00, was canceled without my consent. The discrepancy in refund amounts is concerning. I urge for a resolution to refund the full amount of my initial order and express my disinterest in the second canceled order initiated by Wish. Additionally, I recommend improving customer support by allowing customers to input their own inquiries rather than restricting them to preset questions, as this would enhance the customer service experience.

I am experiencing an issue with my order. I purchased two shell necklaces on May 26th, with the original delivery date set for June 24th. After multiple delays, the expected arrival date was pushed back to July 31st and then changed again to August 1st. It is now August 5th, and I have yet to receive my package. I would appreciate a $25 gift card and the necklaces sent to me for free. If this request is not fulfilled, I will have no choice but to report this matter and discontinue shopping with your company. Thank you. Sincerely, B.

I recently received a package labeled 'sock' with no sender information, only to find out it contained a pair of ladies underwear with inappropriate wording. After days of concern, I discovered it was a free gift linked to my Harry Potter wand purchase on Wish. Despite my distress, Wish's apology was insufficient, lacking a solution to prevent similar incidents. I requested further action but never received a response. My concerns were not handled seriously, leaving me disappointed with the customer service experience.

I placed an order for the Phantom 4 clone drone, but somehow an additional drone, the XY4, was included. I only intended to purchase the Phantom 4. I attempted to cancel the extra order by selecting "I ordered by mistake," but the cancellation was unsuccessful. Unfortunately, the Phantom 4 clone drone, the item I wanted, was the one that got canceled. Due to this frustrating experience, I won't be using Wish anymore. I prefer the straightforwardness of shopping on walmart.com, where I haven't encountered problems like this before. Wish lacks proper customer support to address issues promptly and accurately. In the end, this mishap actually saved me money, time, stress, and headaches. Wish creates an appealing image, but it fails to provide proper customer satisfaction, especially for new customers like me. So, I bid farewell to Wish.

I am concerned about unauthorized charges to my checking account. Several items were paid for, but I never received them. Here is a list of the items and their payment dates: 1. Friendship sign - paid on 6/29/19 2. Soft silicone heel support pad cup - paid on 6/15/19 3. Cartoon middle finger cat socks in gray - paid on 6/29/19 4. Breast cancer ring, size 8 - paid on 6/29/19 5. Zipper compression socks in size s/m, color nude - paid on 6/29/19 6. Adhesive bug tape - paid on 6/29/19 7. Bluetooth watch IP 67 in purple, pink, or green - paid on 6/29/19 I am aware of owing for the following items: 1. Thicken Fleece overcoat - $13.00, size 5 x color pink 2. Two Men's cross caved Cubic zirconia rings, size 10 and 11 - $0.87 3. Two fashion [redacted] silver footprints pendants - free I intend to address this with my bank if not rectified within the next 24 hours.

I have two orders pending for 4 dresses each. The first order didn't go through due to insufficient funds on the credit card, so we placed it again. I need to know if it's possible to cancel one of these orders and if you can assist with this. Also, how can I clear the owed amount on our Visa card to ensure the other order goes through successfully? Please email me promptly so I can continue shopping. My husband and I adore your site for catering to plus-size women like me, the competitive prices, user-friendly interface, and the affiliated companies. Looking forward to your response. Gloria J. Hamilton, NZ [redacted]

I purchased three items from Wish, but they took over a month to arrive, and the delivery date kept getting delayed. Unfortunately, I never received the products. After requesting a refund on July 4th, I was told I'd receive it by July 18th, but as of today, August 9th, I have not received the refund. I am stuck in a loop of being promised the refund with no actual resolution. The automated system responds with the same message each time. I kindly request that they process my refund as soon as possible.

On 6/4/19, I noticed a $70 charge on my account. I've already updated my card information with the bank, so I won't be sharing it here. Please provide details of the purchase so I can determine whether to dispute the charge. My name is John S., residing at [redacted] Ladue Road, St. Louis, MO [redacted]. It's important to me to verify this transaction as your reputation is concerning. Kindly inform me of the purchase without requesting my card details or a fee of $5. Thank you.

I requested my order to be shipped to [redacted] Barclay St. in Baltimore, MD, but Wish mistakenly sent it to a different address. The company instructed us to email our concerns and questions. I'm frustrated that we can't speak with a live agent to address these issues directly. Communication via email has been disappointing, potentially causing the loss of customers. Additionally, the items received are defective and not as advertised. I urge someone to reach out to me promptly at [redacted]. I appreciate your attention to this matter, even if it seems unlikely.

I used to log in as [redacted] with the password snoopeee. Unfortunately, I couldn't access my account on my new phone and had to create a new one. I have outstanding orders from my old account, specifically two pairs of skull earrings in silver and gold. Since I can't retrieve the order number from my old account, could you kindly assist me with the delivery of these items? Thank you.

I recently discovered that the order was delivered to an incorrect address, which was not the primary one I provided. I am disappointed with the service quality and frustrated with the delay in receiving my items. Despite receiving various emails confirming purchases and processing, I have not been contacted to address this issue. I am eager for a prompt resolution to this matter.

I recently placed an order on Wish like I have in the past. The website requested that I scan a picture of my driver's license, which I hesitantly did. Despite this, I received a message indicating there was an issue validating my identity. I reached out to the help desk via email multiple times, but each response asked for all of my banking information, which seems unreasonable. The app also prompted me to scan a new card, and after entering the details repeatedly, the problem persisted, requesting my banking information. I am unsure if this is a legitimate request or a potential scam, and I am reluctant to provide such sensitive information for security reasons. I find it concerning that my driver's license picture and credit card details have been submitted multiple times. I urge for genuine assistance rather than receiving automated responses requesting my banking information and documents. This experience makes me hesitant to continue shopping on Wish, especially considering my daughter has never encountered these questionable requests despite being a long-time customer.

Good day, I kindly request to be unsubscribed from all messages and emails. It is important to me that my private purchases remain confidential and not appear on my mobile device or computer. Ensuring the privacy promised in your advertisements is crucial. Your prompt action on this is essential. Revealing my personal purchases through ads and updates is unacceptable. I value our relationship but will stop purchasing if this continues. I prefer to initiate purchases online when I choose to do so. Please cease marketing to me in this manner. Use the email address only to reply to this message and remove me from your contact list immediately. In this technologically advanced age, this should be possible promptly. Your cooperation is both appreciated and anticipated. Thank you, R. M. Cox

I recently used Wish for the first time and placed an order for eight items. They deducted the money from my account. However, I have received four emails stating that they cannot fulfill my order currently and offering the option to buy the same items from a different seller at a higher price. Upon checking the website again, I noticed that the items I purchased at a lower price are still available. It is concerning that they are not removing these items if they are not selling them at the original price. This practice seems misleading and may give the impression of a scam. Furthermore, I have experienced prices increasing while items were in my cart. As someone who interacts with many people, I am considering warning others about my experience with Wish to prevent them from encountering similar issues on the platform.

I have been trying to contact you regarding my order placed on May 1, [redacted]. Despite providing my new address, my order was mistakenly sent to my old address without being returned. The value of my last order was $86, and I have not received it. I have since moved and now reside at [redacted] East Price St. # 3, Paris, TX [redacted]. I would appreciate it if you could resend my merchandise to this updated address. If this is not possible, I request a refund at your earliest convenience. Please contact me at [redacted]. My order included a white outfit in large size, a short wig, earrings, a black workout top and pants, a white tunic, eyeliner, and eyelashes.

In July, I ordered a pair of professional hair scissors and thinning shears but received 4 extra pairs of cutting scissors I didn't ask for. My recent order has duplicate items; I only wanted one. There are multiple duplicates, so I need to cancel some items intended for August as September is too late from China. I am frustrated as I can't reach live representatives. I need to contact the company's Head office in the USA, London, or Canada to resolve this. Please email me a statement of all payments at [redacted] I am in Vancouver Island, BC, Canada. I am currently seeking legal advice and contacting the BBB in both Canada and the USA. Provide me with a phone contact for the VP, owner, or President of Wish.com as soon as possible. Thank you. - June M O'Brien.

I accidentally used my friend's card to order 6 items from Wish, but I have now updated the payment method to my own. However, I need to cancel the order quickly to avoid charges to his card on Friday. The items to be canceled are 2 pairs of new women's wedge sneakers, 2 pairs of running shoes, 2 waterproof eyebrow pencils, and 3 concealers. I am unable to reach customer support, so please advise me on how to proceed with canceling these items. Thank you.

I am Dulce Amor Carupo. I placed an order last Friday, August 9, [redacted], for [redacted].92 NOK. I emailed you yesterday because my order is missing from my history. I do not understand why it disappeared suddenly. My bank account was debited right after the order, so I know you received payment. Now, I see a second charge for the same amount, which has upset me even more. I cannot locate my orders, and I have been charged twice. I attempted to call your number, but it was unavailable. This is my first time ordering from you, and I am extremely disappointed. These are items for my wedding decorations. Please investigate this matter immediately and issue a refund promptly. Charging me twice is unacceptable.

I purchased two wiglets online, but the color I received, Q8-22#, does not match what was shown on the website. I expected a brunette color but got a blonde one instead. The weight is 0.17 kilograms, and the barcode reads LN[redacted]87EN. I'm hoping for new orders to be sent without any additional charges to my credit card. I'm also working on getting a refund for three bib overalls. It seems like business is thriving on your website, west.com. Please refrain from displaying my phone number on shipping labels. You can reach me at [redacted].

I haven't received any of the items I ordered, and it has been a month since I placed the order. The tracking information indicates that the items should have arrived by now. The reasons provided for the delay were related to size, weather, and other issues. I would like guidance on what steps I should take to ensure that I receive the products. I am concerned if this might be a scam. I have been a regular customer on Wish and never encountered this issue before. Could this company be new to Wish? Please provide assistance to improve the experience, as this situation reflects poorly on Wish. I have previously purchased two sinks, which were excellent and arrived earlier than expected. I enjoy shopping on Wish and would like to continue doing so. You can reach me at [redacted] or email me at [redacted]. Thank you, Kennillia A.