Wish.com Customer Service Issues

I made a purchase on June 10, [redacted], selecting "In Store Pickup" for over half of my items, which was a large order. The discounts for "In Store Pickup" are not reflected in the total on my confirmation email. I have searched the site for help but could not find any useful information. The individual shipping amounts are not shown on order confirmations or shipping notifications. I am concerned about whether I am receiving the discounts or not as the shipping amount is visible in the cart but not in the order history. I believe that it should be relatively simple to include the shipping amounts in the order confirmation and subsequent emails. Kindly address this issue promptly.

I visited the Wish app to buy Father's Day gifts as it advertised a 50% off Ocean Day sale from June 6 to June 10. On June 9th, I added items to my cart expecting the discount, but at checkout, it only applied a 5% discount. This false advertising is frustrating, and it prevented me from purchasing the gifts. I have screenshots showing the offer was indeed for 50% off using the code "WATER," with a maximum savings of $[redacted]. However, I only received a 5% discount. I would appreciate it if this issue could be resolved. If corrected, I would be happy to leave positive reviews and recommend Wish as a great shopping website.

I placed an order on the app and provided my billing address, but it did not ask for my shipping address, which is different. I am concerned about my purchase going to the wrong place. I can't find a way to talk to a real person, and this is my first time shopping here. I contemplated using this company for a year before deciding, and now it's become a nightmare. Please contact me urgently at [redacted] regarding my order placed on June 13th around 9:40 AM. If I can't pick up the call due to my work schedule, please leave a message with order details and a number to reach a live person. I appreciate your assistance in improving my shopping experience and addressing this issue on the app.

I received an email thanking me for an order on March 17th, indicating my card was charged $[redacted]. After unsuccessfully contacting Wish, I called my card company to dispute the pending charge which they advised me to wait for 10 days to post before disputing. Despite explaining that I did not place the order and that it was fraudulent, Wish only canceled a few items, stating I had to wait to receive and return them individually. They wouldn't address my specific concerns and claimed previous orders had been sent to the same address, even though I never ordered from them before. The order was placed on March 11th but my card was charged on the 16th. Despite getting some refunds, Wish still owes me over $[redacted], which they refuse to refund, saying it's too late, even though I started the dispute process within the 30-day return period. I've been struggling with this issue for three months, contacting multiple channels, but have not received adequate assistance. I just want the remaining balance refunded to resolve this ordeal caused by an unauthorized transaction that has seriously affected me financially.

I am tired of waiting for my order to arrive. I bought a 25 x 12 pink sapphire several weeks ago. The delivery date was changed from 7/06/19 to 14/06/19, but the item has still not shown up. I demand a full refund for this purchase. Unfortunately, the app does not provide a way to talk to a live agent, only a virtual one that did not help me at all. Please refund my money promptly as you are already past the deadline, and I have had it. It is frustrating that I cannot easily contact customer service in case of issues or non-delivery. Your system should have live consultants available for problems instead of just a thumbs-up or thumbs-down option in the app. This difficult experience may prevent me from making future purchases from you. Thank you. - T.

A few years back, I obtained a new card and overlooked updating it on my Wish account. Subsequently, my account became locked as I attempted to process an order with an invalid card. While I promptly tried updating my card, Wish required bank details for account verification. Ultimately, I didn't follow through with the submission and uninstalled the app. Now, after a few years, I wish to use the app again to shop for some appealing items. However, I encountered the same issue with the locked account. Despite attempting to create a new account, I faced difficulties accessing it. Since I'm unsure of my last purchase on Wish and can't sift through my extensive bank statements from years ago, I am seeking an alternative method for verifying my account. Despite reaching out via email, I received conflicting requests from various customer service representatives, some asking for a photo ID and others for details of my most recent Wish purchase, leaving me puzzled about the next steps.

I followed all the return instructions and sent back the item as requested. The company received the item at their facility on June 6th. However, their app still indicates that they have not received it. I tried to reach out through the app but had communication issues, so I emailed them. After some back and forth, they claimed they hadn't received the product. I provided the tracking information showing the delivery on June 6th, but since then, they have stopped responding to me.

I placed an order for a necklace using the code Lesves for $2.00. Following the prompts, I clicked on "buy now" and entered the last four digits of my card. Despite clicking "purchase now," I did not receive any confirmation of my order going through. It kept redirecting me back to the same order page without any indication of a successful transaction. I attempted the purchase multiple times with the same outcome, ultimately canceling and reordering. Even so, I never received any confirmation or indication of the order being processed. I am concerned about being charged for each attempt on my card. My details are as follows - the order was under Deborah F. but intended for Cassie G. in Illinois. I was ordering a silver necklace with a clear heart featuring a tree and butterfly in green. Can you please check if the order went through and cancel it if not? I would appreciate a prompt response. Thank you.

I am extremely upset and stressed due to the situation involving my recent orders with your company. I placed 3 orders using an Ecuadorian credit card and billing address by mistake, as I have been residing in Canada for 7 years now. Immediately after placing the orders, I realized that the billing address was automatically set as the shipping address. I contacted your support within 3 hours to rectify this and update the shipping address to my Canadian home address in Edmonton, Alberta. I am disappointed to report that my requests were ignored, and now all 3 orders are being shipped to South America. I urge you to assist me in resolving this issue by either correcting the shipping address or canceling the orders and refunding my money. My first shopping experience with your company has been marred by this oversight, and it is crucial for my business that I receive these items promptly. Please see the attached order IDs and my current shipping address for your reference: 3[redacted]5 [redacted] Avenue NW Edmonton, Alberta, Canada Postal code: T5J 4B5 I emailed you on May 25 and am eagerly awaiting a resolution. Thank you.

Good morning, I am Perla. I placed an order for various items on June 12th. After placing the order, I noticed I had entered the wrong address. I immediately corrected it and sent you an email stating the correct address: Via De Gasperi 39/A, Olmi (TV), CAP: [redacted]. Yesterday, I received an email stating that my order was delivered, but I have not received anything. Please investigate as I cannot afford to lose my money. My phone number is [redacted]. Please call me for any assistance. Thank you. Im' waiting for a response.

I am disappointed with the recent order I received from your company. I purchased two lights for my truck, but only one was sent. When I inquired, I was informed that I had only ordered one, which is not correct. I checked if I could buy another one but found out that the price was unexpectedly doubled for the same item. Please send me the additional light that I ordered so I can complete the installation in my truck. This experience has been frustrating, and I will not be making any future purchases from your company. The frequent errors in my orders have become a major inconvenience, and I urge you to have a representative available for direct communication with customers instead of automated messages. I have paid for the product, and I expect to receive what I originally ordered. Thank you, T. McCarver

I ordered some free items from your website and paid for the shipping. However, I have not received the items. When I contacted customer service through the Wish app, I was told that since the items were free, I don't qualify for a refund. This seems unfair as I paid for shipping and never received the products. Despite being informed that the items were delivered, I can assure you that I have not received them. I would appreciate a refund for the shipping costs. Even though you mentioned that you refunded me, there is no credit in my Wish account. Please address this issue promptly, or I will have to share my negative experience on various social media platforms to inform others about the poor service.

I purchased a cigarette maker that initially seemed to be functioning properly, but it actually grinds up the tobacco, causing the fire to fall off when lit. This has resulted in damage to my blanket, comforter, sheets, and carpet. Most of the products I bought have been defective or broken, including items that were counterfeit or didn't fit. I have requested refunds for many of these items, but I am frustrated with the continuous issues. I feel like the refund policy accusations against me are unfair; instead, the focus should be on improving quality control. Many vendors from China seem to prioritize selling cheap products over ensuring quality.

Hello, I recently communicated via email about a declined purchase on my account. On June 10th, I ordered an Air fryer on The Wish app, and on June 12th, the order was declined and refunded. After inquiring why the refund was in Wish cash, I requested the $60.15 to be refunded to my card instead. Despite multiple messages to the agent, I have not received a response. I prefer the refund to go back to the card used for the purchase. This situation is frustrating as I am a frequent Wish user and value the app. Your prompt assistance in resolving this matter would be appreciated. Thank you.

I recently placed an order on Wish. After completing my purchase, I was presented with free items where I only had to cover the shipping costs. I added some items to my cart and logged out for the day. Later, I received an email about an order being processed for an unfamiliar amount. Upon checking, I discovered that Wish had charged me without my consent for items that were supposed to be free with only shipping fees. I am frustrated by their audacity to charge me for items I didn't authorize. Wish must refund the unauthorized amount they took from me. I will do everything in my power to resolve this issue and ensure they rectify their mistake promptly.

Back in January [redacted], I ordered a pair of sports high-top gold tennis shoes along with two other pairs in white and black and red from your website. I selected the gold pair in size 44 for $11. While browsing, I found the high-top tennis shoes to be the best-looking. Unfortunately, my credit card was charged without receiving the shoes. I had to get a new credit card due to this issue. I have not received any confirmation number since my card details were used without authorization. Despite selecting fast delivery, it's been nearly seven months, and the shoes have not arrived. I am a person with disabilities and had difficulty reaching out until now. I hope to resolve this matter and appreciate your prompt response. My name is David Rock, and you can contact me at [redacted]. Thank you.

I have been waiting for an item for months. I ordered it back in February, and every time I have checked, the arrival date has changed to the end of the next month. This time I checked, and it says it should have arrived back on April 7th. Since it is past the 30 days to file for a refund, I am out of luck, prompting me to do more shopping. I have ordered a ton of things from Wish since I started using the app, and now I will never order anything again. I will be informing all of my friends and family who also order from Wish how I have been treated. I can't even get anyone to answer the phone numbers that I have been given on the internet. If this matter is not addressed and rectified promptly, it's the principle of the issue. Your customers work hard for their money, and you are so easily compelled to just take it without even a notification stating that this window for disputing an impending issue is about to lapse.

I ordered a heart-shaped necklace, earrings, and ring set, but it didn't arrive today. They claim to have refunded me upon my request, though I never asked for a refund. This is frustrating as Wish keeps making errors with my orders. The latest tracking information shows that the package is on its way to the UK, where I am located. I never requested a refund; I simply asked for more time. If my orders eventually arrive, I will no longer shop on Wish and plan to delete my account due to the unsatisfactory service. Could you assist me with this matter? Kind regards, Isabella M.

A few days ago, I tried to make a purchase on my Wish account, but received an error message instructing me to contact customer support. Despite not being aware of any unauthorized purchases, support mentioned one for $15+ and sent the item. They claimed to refund it by crediting me Wish Cash, disabled my account permanently, and advised creating a new one. This means losing access to the Wish Cash, saved items, orders, Wish Points, and more. Additionally, they failed to refund previous undelivered purchases. Despite contacting them four times seeking help enabling my account or transferring Wish Cash and Wishlists to a new one, I received unhelpful automated responses offering no solutions. Ideally, I wish to have my account reinstated, alternatively, the stolen money added to a new account with my Wishlists moved over, or simply have the money returned to my bank account.

I purchased a smartphone from Wish on December 8th last year. Unfortunately, the phone has not been functioning properly since day one. After reporting the issue, they sent me an SD card, which did not resolve the problem. Even though the 30-day refund period has ended, I believe the phone should still be covered by a 12-month warranty since I paid over £[redacted] for it. The phone has been overheating, downloading inappropriate content, and causing concerns as my grandchildren use it. I have been in touch with Wish since Christmas, and I returned the phone as instructed, incurring a cost of £9.50. I am requesting a refund for the return shipping cost and either a full refund, adding to my Wish account balance, or a replacement smartphone. I hope to receive a positive outcome soon, as my previous attempts to resolve this have only resulted in receiving the terms and conditions without any real assistance. Thank you, Graham Bray.