Wish.com Customer Service Issues

I participated in the giveaway and swiftly placed my order. The confirmation message appeared, and I also received an email indicating a charge. While monitoring the app during the 15-minute giveaway, I encountered issues with payment due to insufficient funds. I eagerly awaited the giveaway and am disappointed there is no available customer service to offer assistance. I am concerned about potential overdraft fees since the giveaway item should be free. Although I acted quickly upon receiving the giveaway notification on my phone, the order confirmation message led to confusion. I kindly request verification that my purchase is indeed free to relieve my distress.

Hello Aziza, Exciting news! One item from your order has been shipped. If you purchased multiple items, you will receive separate notifications as each one is sent. Order ID: 5c3db[redacted]db14bad67 Shipping Address: Aziza Ouni Via Pietro Benvenuti n.8/A Arezzo, Italy [redacted] Item: 10.1inch Android 7.0 Tablet IP... Store: HUIXIN Quantity: 1 Color: Silver Size: 4G&64GB Status: Shipped Tracking Number: LM[redacted]07CN Estimated Delivery Time: Mar 14, [redacted] - Apr 3, [redacted] Track your package Contact customer support Download our app 1 Sansome St., 40th Floor, San Francisco, CA [redacted] - USA Please note, this email was sent from an address used solely for notifications and does not accept incoming messages. Do not reply to this message. If you have any questions or concerns, contact us at [redacted] Good morning. This order has not yet arrived, even though I have paid for everything. Thank you. What seems to be the problem?

Last year, on May 25, [redacted], I purchased a navigation device from Wish. I only started using it in my vehicle last week, and it turns out it's not working properly. The sound isn't working at all. A specialist told me there's a problem with the software. I'm not knowledgeable about these things at all. What can I do to fix this? Is the issue possibly resolveable with an update or something else? Not sure. G.S.

My husband and I purchased a stainless steel ring set with a women's ring featuring blue diamonds and the men's ring being all blue with a silver line in the middle. The last tracking update on our order on May 17th stated it had arrived at the destination airport in the USA. Our tracking number is BLGMD[redacted]YQ. We are curious about the current location of our rings in the USA, as we haven't received an email update. Your assistance in locating our rings would be greatly appreciated. Thank you for taking the time to read my message. Regards, J. Rasmussen or B. Rasmussen.

I am experiencing ongoing issues trying to resolve an order for three long black shirts through this app. My name is Leigh Weinberger, with phone number [redacted] and email [redacted] I am frustrated and seeking a resolution by speaking directly with a representative. I received one shirt but did not receive the other two. Customer service is requesting a picture, but I have been unable to send it, causing further delays. I am requesting a refund if the products cannot be sent promptly. It is unacceptable to only receive one item out of the three purchased. I disposed of the shipping labels as they were piling up, so providing one is not an option. Please address this matter promptly to avoid further dissatisfaction and back-and-forth communication. Your assistance in resolving this issue is greatly appreciated. Thank you.

I am writing to express my disappointment with a recent purchase attempt on your website. I tried using the first-time buyer's code "snpgjnr" multiple times, but even though it was accepted, the discount was not applied to my total. Initially, I entered the code, saw the total as $19.99, but encountered a card issue which required me to fix it with my card provider. Upon returning to complete my purchase, the code discount had disappeared, and despite my efforts to re-enter it, it would not work. I then attempted to trick the system by creating a wish list and moving items to try to reapply the code, but it did not work. My order was then processed without the three items I had in the wish list. I added another item to see if the code would apply, but it did not, as it is for first-time buyers only. Consequently, I now have two unpurchased items in my wish list due to the code not being applied initially. I expect to receive my full order for the agreed-upon price of $19.99. I believe there was a technical issue that resulted in my order not being processed correctly. I kindly ask for your prompt attention to this matter and hope for a resolution soon. Thank you.

I've exchanged 23 emails with Wish regarding my undelivered item sent via China Post. I placed the order on March 31, [redacted], expecting it by May 1st, with a revised delivery date of May 8th due to delays. The tracking shows the order generated on April 5, [redacted], but no updates since. It's now May 22, [redacted], and I'm waiting for the item or a helpful response. I prefer receiving the product over a refund. The tracking number is [redacted]91 from Veran's Store. I need to receive this item to confirm sizing before ordering more. Wish has suggested three options: wait, refund to my card, or refund in Wish credit, none of which I want. I simply want the dress I purchased and have been in touch multiple times without much help from their Wish assistant.

I purchased five packages of small diamonds with [redacted] per bag from Wish. However, upon counting one bag, I found only [redacted] diamonds, leading me to question the accuracy of the remaining bags. This discrepancy has left me feeling concerned about the missing [redacted] diamonds. Additionally, I ordered a "clear glass crystal beaded string hanging curtain fringe divider," expecting a curtain but received only one strand. The mismatch has forced me to seek the items I need elsewhere for a 60th wedding anniversary celebration. Although I have had positive experiences with Wish in the past, this recent order has left me feeling disappointed.

I purchased 5 packages of [redacted] small diamonds, which turned out smaller than expected but still usable. However, upon counting, each pack only had [redacted] pieces, totaling [redacted] missing diamonds. Additionally, I ordered a "clear glass crystal beaded string hanging curtain fringe divider" expecting a curtain, but received just one strand. If assembly was required, it should have been specified. Previous purchases from Wish were satisfactory, but this experience left me feeling disappointed.

I am Gina C. and this is the fourth time I have tried to contact Wish. I have sent multiple emails about my account. Wish charged my fiance's bank account over $56, and I need a refund. Please credit the account under John D. at [redacted] Bird Street, Birdsboro, PA [redacted], as soon as possible. If not resolved by next week, I will seek legal help and contact the Better Business Bureau. You can reach me at [redacted] or through my Gmail account, [redacted] I am confused about how my fiance's account was charged instead of my credit card linked to my PayPal. I hope to hear from someone at Wish promptly as this issue is causing me distress. Thank you.

I have been blocked from contacting support through the app despite legitimate return reasons that I can provide evidence for. I have submitted four appeals to address this issue and have not received any response. I am hesitant to make further purchases from your platform as I cannot access support for potential future issues. I urge you to carefully review my appeals and engage in a dialogue with me to review the reasons for my returns. By doing so, I hope you can lift the block on my account and restore my ability to contact support. It is frustrating to be asked to make more purchases before addressing existing problems with wish.com.

I am requesting a refund for the four rings with the four-leaf clover design that were not received. I would appreciate it if you could promptly process the refund of $12, as the items were not delivered to me. The tracking information shows the last location as China, which is not my location. Please ensure the refund is issued, as I do not want Wish cash, just a refund of my money. I have waited a long time for these items as per your request, but they never arrived. I hope that this matter can be resolved quickly to avoid further escalation.

I recently purchased * LED light curtains, but while placing my order, I noticed that the shipping address was incorrect. Instead of using my PayPal address, you mistakenly used the address from my Google Maps App, which is not my intended address. The address on my Maps app is different as a safety measure to prevent potential theft. Unfortunately, this mistake might cause a delay, and the curtains may not arrive in time for my upcoming event. I have since updated the address on your website and hope that all future orders will be sent correctly. Thank you, Ray Brown.

I am seeking assistance with obtaining a refund through the Wish app. Despite multiple attempts and error messages, I have been unable to complete the process due to technical issues. I am frustrated with the repeated errors and the lack of resolution from customer support. I am considering resorting to sending multiple emails if necessary to address this matter. Your prompt attention to this issue would be greatly appreciated.

My customer number is [redacted]4. On the customer support page, you can find all the emails I have sent. I am requesting a refund of $75.80 for the handbags I returned in cross shoulder style on the 21st of March. The items were sent to Time Chee E Commerce Ltd, P.O. Box [redacted], Laurence Stevens Drive, Auckland [redacted]. Despite providing all the necessary information, I have not received a response from a human explaining the reason for not refunding my money. This lack of communication is unacceptable, and I feel deceived by the quality of the bags received, which did not match the pictures and were not leather. I returned them in their original packaging with the plastic still on the handles. I urge a prompt resolution to this matter. Please review all my previous correspondences with your support team, as I have received no assistance and am extremely frustrated. I hope that a real person reviews this and takes the necessary steps to refund my money. Gay J. [redacted] Seaview Road, Stoke Nelson NZ

I received an email prompting me to review my basket. When I swiped to check the balance, the total amount of £[redacted] was deducted without my consent. I urgently require you to halt this unauthorized transaction. Fortunately, my bank declined the charge initially, but a subsequent attempt was made today for £[redacted]. I insist on stopping this transaction promptly. The sole legitimate transaction is for £5.95, which I initiated directly from the Wish website, not through the email link that deducted the funds upon swiping.

I'd like to bring up my concern once again. I placed an order for 6 items with your company on the 6th of this month, paid for them, and later realized I did not need them. I promptly cancelled the items. After cancelling, the initial email indicated I would receive a refund in 4 to 5 days. However, within less than 24 hours, I received another email stating the refund would take 7 to 14 days. It has now been 3 weeks, and I have yet to see the refund. I am frustrated by the delayed process, considering how quickly my payment was taken. I have been unable to reach anyone for assistance or a clear explanation. I simply seek a timely resolution to this matter.

I recently switched to a new phone and had trouble accessing my Wish account after the number change. Despite downloading the app as directed, I am unable to retrieve my old account, which has an $82.00 credit in Wish cash from a refund. Despite numerous attempts over several months, I have been unsuccessful in resolving this issue. Additionally, I am facing challenges with my latest account, with undelivered items after waiting for over a month. At this point, I have ceased shopping on Wish and will advise others against doing so as well.

I am a wish customer and I had ordered many items at the end of the year [redacted], around October-September. Many of them arrived, but then on 08.01.[redacted], I was arrested until 26.05.[redacted]. In the meantime, other products arrived at the address I had used until 08.01.[redacted], which was the address of a community where I had been for over a year, but after my arrest, the responsible person could not collect the packages in my name. I had already paid for everything, and there were several packages. I don't know what to do?! It's important for me to retrieve them. Perhaps for you, it's nothing, but I am not wealthy and I value having the things I paid for. This way, I can buy other things that I need. I am awaiting your response as soon as possible. Thank you. - Sandra Bochenek

On May 13th, while attempting to edit my order, I accidentally placed it. I promptly informed Wish via their support email. However, I received responses in Spanish or Portuguese for more than 2 weeks, making me feel they were wasting my time. I request an apology for the delays and a full refund for the order. If they require me to return the items, I expect a refund of the shipping costs along with a packing allowance. If Wish agrees to this, I will happily repurchase the 3 items I intended to buy before this unfortunate situation arose.