Wish.com Customer Service Issues

Hello, I wanted to inform you that a pair of earrings I purchased fell apart the first time I wore them. Despite the positive reviews I had read, they turned out to be quite disappointing. They were inexpensive, so I suppose I got what I paid for. I have a picture of the earrings, but unfortunately, I do not have the seller's name. If you would like to further discuss this matter, please provide me with an email address where I can send the photo. I will be more cautious with future purchases. Thank you. Sincerely, Stephanie S.

While browsing on Wish online shopping, I added items to my cart and received emails about them being processed and shipped. Upon checking my statement, I noticed duplicate charges for items I didn't order. I kindly request that all unauthorized orders be canceled, and the money reimbursed to the original payment source. I have been a loyal Wish customer for some time. I would appreciate a prompt response confirming the cancellation of all orders and the reimbursement. Thank you.

I made a purchase on wish.com for two items, but they weren't delivered even though the tracking said they were. Customer support gave me a refund for only one item, not both. I've been trying to reach out for over a week to get the second refund, but haven't received a response. Every time I follow the email instructions, it loops back to saying I've already been reimbursed. I attempted to call, but no one answered, and the message directed me back to the app. I really need to speak with a live representative to sort this out.

I am frustrated as I have not received the backsplash I ordered three months ago, and my credit card was charged $99. Unfortunately, I have been unable to speak to a real person to resolve this issue. I have been a loyal customer for over a year and have referred many friends to your website. If I cannot locate my order, please issue a refund of $99, and I will not reach out again. This situation is very disappointing.

Hi, I wanted to address an issue I noticed on the website regarding the pricing of items. The items are originally marked in Australian dollars, however, when I proceed to order, the price increases unexpectedly. In my opinion, the price should either remain the same or decrease when ordering collectively with others. For instance, I attempted to purchase a pair of boots priced at $23. When ordering together with someone else who had already bought them, I could purchase them for $20.70. Yet, upon placing the order, I was charged $38.70, excluding shipping fees. If I didn't order with the other person, the price would have been approximately $43. I find this discrepancy confusing and would appreciate clarification on why the final price differs from the advertised amount. I have encountered this issue repeatedly and hope for an explanation. Thank you.

I have been informing Wish about the fraudulent goods they are selling for over 5 years, but they continue to ignore my complaints. Recently, I received a fake JBL speaker with incorrect branding, followed by a speaker much smaller than what I ordered. They claimed the latest speaker was delivered through my letterbox, which I find impossible due to its size. Despite my numerous messages, they provide me with an invalid UK tracking number and suggest I search my garden or neighborhood, which makes no sense if it fits a letterbox. The repeated generic responses and lack of valid evidence are frustrating, as it seems they are not taking my concerns seriously. Their actions violate consumer rights, and the disregard for customer support is disappointing. - Lee F.

I am disappointed with Wish. I placed an order for two wigs on 2/24/19 but have not received them, and I have not received any shipping confirmation. I have paid the bill, yet they also made a mistake with my phone number. My cell number is [redacted]. I ordered a Brown Blonde Straight wig and a short blonde wig. However, my invoice shows my home number, where I cannot receive texts. My email is [redacted], but they sent a confirmation to [redacted], which is incorrect. I was supposed to receive this order two months ago, but there is no date or information. I require prompt resolution with an explanation and delivery of the two wigs, or I will contact American Express for a dispute and refund. I am sharing my accurate contact details and expect a swift response. Contact has been challenging, and I have concerns after reading other customers' feedback. I had a smooth experience buying two wigs previously, but this current situation is unacceptable. Thank you for addressing this promptly. Marilyn Richardson, [redacted], [redacted].

I purchased sunglasses with a built-in camera, and they broke after the second use. I contacted Wish support five days ago but have not received any response yet. I am requesting another pair of the same sunglasses I purchased. Despite Wish stating a three-day response time, it has been five days without any communication. I provided photos of the broken sunglasses and the faulty button. I am eager to have this resolved promptly to avoid legal action. All I seek is a replacement pair of sunglasses, and I am willing to return the defective ones.

I purchased sunglasses with a camera from Wish. After using them only twice, the button on the side broke. I contacted Wish five days ago, but they have not responded despite promising a reply within three days. I am willing to return the defective pair if they can send me a replacement. This whole experience has discouraged me from using Wish in the future. I buy frequently from Wish, but this situation has been frustrating. Instead of automated responses, I would like to communicate with a real person to resolve this issue promptly.

I placed an order on March 26th, and my Wish app shows that the items were delivered on April 13th. I previously notified Wish through the app and agreed to wait, but it's now May, and I still haven't received multiple items, including silver dog paw stud earrings, a dog cooling mat, a skull necklace with green gem eyes, a silver skull bracelet, silver skull stud earrings, a skeleton ring with red casket gem size 7, and a plain silver skull necklace. While I received a Skeleton casket ring in size 8, I ordered two in different sizes and eye colors, but only received one. I am a loyal Wish customer and regularly place orders, promptly rating items upon receipt. Despite recent orders arriving, these specific items from March remain missing. I expect to receive what I paid for and would like this matter resolved promptly to continue my patronage and referrals. Thank you for your assistance. -CB & MK.

I need assistance with my frozen account after a declined order. The company is asking for a statement from a prepaid card I've used for two years, which is impossible to obtain. I have provided my ID screenshot, card photo, and a piece of mail for verification, but seem to hit a dead end with each attempt for help. As a person with disabilities, this is a significant challenge. I'm uncertain about my valid orders and feel frustrated with the customer service process. I am discouraged and considering never using Wish again. I will also inform six others about this situation. I am desperate for help and would appreciate a live chat or phone call to resolve this matter promptly.

I have been dealing with this issue since 1 a.m., resulting in the loss of a customer. I took my frustrations to Facebook, and I'm now reaching out through emails and tweets. Despite sending over 30 emails, my account remains compromised due to a third party. I have used my prepaid Mastercard for orders for two years, and now I'm being asked to provide a statement of my purchases to regain access. I've tried explaining multiple times but keep getting the same requests. This has been the worst online shopping experience for me. I rely on this prepaid card as I don't have a bank account. I feel overwhelmed by the process and need assistance. Please, live chat with me or provide clear guidance. I am disabled and struggling to understand the situation. I am at my wit's end and considering legal options if this is not resolved promptly.

I recently ordered 25 bottles of 90ml Purple Alien perfume from Jinhan. However, upon receiving the package, I discovered it only contained one 20ml tester-sized bottle of Alien perfume. I promptly contacted customer support with detailed photos showcasing the discrepancy in size between what was advertised and what I received. Despite providing additional evidence as requested, I have yet to receive a refund. I am deeply disappointed with this fraudulent misrepresentation and demand a full refund, including shipping costs, for this deceitful transaction. The delay in rectifying this issue is unacceptable, and I urge them to address this matter promptly.

I've been experiencing issues with my orders from Wish being delivered to the wrong address. Despite having my correct address listed as [redacted] Belmont Ave. Apt #B201 Southampton PA on the Wish site, all deliveries are being sent to my old apartment where I haven't lived for two years. I'm confused as to how this mix-up happened when my current address is correctly saved on the app. I urgently need this rectified or I will have to request the cancellation of all my orders as this situation is unacceptable. I've attempted to reach out via phone but have been unsuccessful in speaking with a representative as the automated system does not address my concerns. I am eager to resolve this issue as soon as possible as I have made several unsuccessful attempts to correct this recurring problem.

I was attempting to add items to my wishlist when I accidentally ordered a free wallet with a $1 shipping fee. I did not intend to make this purchase, and it has caused me financial distress as the money deducted was meant for my rent. I have limited time left to live due to terminal illness. I urgently need the funds back as they were my trailer deposit, and now, I have nowhere to go. I need to pick up life-saving medication from the pharmacy and am unable to stay at a shelter without my oxygen supply due to end-stage pulmonary hypertension. I have 34 severe and potentially fatal conditions. Please assist me in canceling this order as I depend on my medication for survival. I am deeply sorry for this error and appreciate any help to rectify this urgent situation. Thank you sincerely, and may God bless you.

I purchased apricot boots, a wedding sash, and a tan and black jumpsuit on February 26. I received the boots and sash, but not the jumpsuit. I paid $44 and I want either the outfit or a refund. The items do not appear in my Wish account, causing frustration. I urge for a prompt resolution; otherwise, I will involve my bank to rectify the issue. Despite the request for an order number, the purchase does not reflect in my Wish account. My name is Jessica A. and the items were to be delivered to [redacted] Leiper’s Creek Rd., Williamsport, TN.

I have purchased two orders in the last month. The first order has a sizing issue and needs to be returned. I have sent multiple emails to customer service, but haven't received any responses regarding the return shipping address or label. The second order was initially said to be lost, and they promised to refund the amount that was charged to my account. However, the missing shipment arrived, and the items were of poor quality. Despite my repeated emails, I am only receiving automated responses. I am emailing them twice a day, insisting on receiving the return shipping address and label before the 30-day return policy expires. I will continue to contact them until I get the assistance I need.

I am seeking a full refund for all the orders that are pending in your system. Your company mistakenly charged my card while I was trying to purchase a MJ hoodie on the Wish app. The payment was deducted from my card but the transaction got declined as the order was unfulfilled. I used my social security funds for this purchase, and I expect your company to explain how this error occurred. I have evidence of the transaction and can be reached at [redacted]. I demand a refund for all the products that were not delivered as promised. It is concerning that unauthorized charges were made on my card through the apps affiliated with your company. I insist on a resolution promptly to avoid legal action. Kindly address this issue with urgency.

I accidentally purchased all items in my cart instead of just the clock with spoons and forks on the face. I only intended to buy the clock for $9.00 + shipping. I need the other items refunded through my Paypal account linked to debit card ending in [redacted]. Please assist me with this issue. Thank you. - Judith R.

Hello, my name is Evangelina V. My email address is [redacted] I have two questions regarding my recent orders. Firstly, I ordered a ring with a blue diamond, an LPS, and a phone case to [redacted] Lopez Street. I only received the phone case, missing the ring and the LPS. There is also a discrepancy on my bank statement regarding the payment. Secondly, I have another account under the email [redacted], with the address [redacted] Jackson Street Apt.12. I ordered extensions, a ring with a red diamond, and silver band, none of which have arrived. I've faced similar issues in the past with missing items like men's rings and lingerie. I'm unable to view my Wish items due to a phone issue at East Jackson Street. I am disappointed as I work hard for my money and love shopping on your app. Please assist me as I have not received items from previous orders. Thank you.