Wish.com Customer Service Issues

I purchased a 10-foot USB data transmission and charging cable. It is designed to handle high temperatures with USB 2.0 compatibility for all versions. The cable features a Superficial Dent design for a secure connection. I intended to use it with my Android devices, but I received a cable meant for Apple products instead. I am unable to return it to Shanghai, China, so I kindly request the correct Android cable, preferably in purple, to be sent promptly. The cable I got is similar to what I wanted, just incompatible with my devices. Please rectify this at your expense. Unfortunately, I lack a contact number to call for assistance. I appreciate your prompt attention to this matter. Regards, Tricia Taggart [redacted] Yauger Road, Apt [redacted] Mt Vernon, OHIO, UNITED STATES

I recently received my red and black king and queen sweatshirts. Unfortunately, the king sweatshirt, labeled as a man's large, was too small. It was the same size as the small queen sweater I had received. Overall, I am happy with my order and plan to purchase more items from your website. I would like to exchange the red and black men's king sweatshirt for a larger size. If a men's large is equivalent to a women's small, I will need a men's XXL. Thank you for your attention to this matter. - Tiffiny

I placed an order using my card number, but the orders were sent to the wrong address on someone else's account. I've been trying to get in touch with a live agent, not through text, to resolve this issue. Despite numerous attempts, no one has contacted me. Unauthorized transactions were made, depleting my account without my knowledge until recently. I urgently need a resolution as more transactions are being made. I want all shipments stopped immediately, and I need to speak with a representative today. I am considering pressing charges. I have repeatedly provided my number but have received no calls. I insist on speaking to a person directly. I am frustrated with the lack of response from the company despite informing them not to proceed with any charges or shipments. Please contact me promptly to address this situation.

I spent over a week searching for a promo code to buy an iPhone 6 Plus from Wish. After many attempts, I finally applied a code that brought the price down to around $[redacted]. However, I was still charged the full amount of $[redacted]. I reached out to Wish customer support through numerous automated emails and even tried calling, but couldn't get through to a person. The iPhone I received also has a defective battery. Despite contacting them about a refund, I have yet to receive it after almost two months. My bank couldn't help due to the transaction being on a debit card and being too old. Wish asked for a screenshot of the discount I applied, which I can't provide. I am unhappy with the service and the product, and I wish to receive the discount I was promised. It's frustrating as I now have a faulty phone with a battery issue. Any assistance would be greatly appreciated. Thank you, Candy De J.

I recently used the pay half now, half later feature but there seems to have been a mix-up. The payment came from my ex-boyfriend's card which he used on my account previously, instead of deducting it from my wish balance. There were problems with my recent order and I was wrongly flagged for extra returns which I didn't make. Now I'm being asked for a bank statement which I don't have, as the card saved on my account belongs to my ex. I need to make urgent purchases using my existing credit but keep encountering obstacles. I really need your assistance in resolving these issues so I can continue shopping without any further complications.

I have been using the Wish app for a while now. On March 15th, I purchased a NetSpend Visa debit card. I followed the instructions to verify my card by sending a receipt and a photo of my face and my driver's license. Since then, I have been attempting to place orders, but my card keeps getting declined. Every time I try to check out, I receive an error message saying there is an issue with my user account. I have contacted Wish customer support multiple times, but the steps they suggested have not resolved the problem. They informed me that my account was placed on hold for security reasons until I could verify my identity, which I have done. Despite this, I am still unable to purchase items. I am reaching out for help because I have been patient, but my patience is wearing thin as I am the only one I know facing this issue on the app. Any assistance would be appreciated. Thank you.

I ordered an Andoer 4K 1080P 48MP WiFi Digital Video Camera Camcorder with various accessories, but received it without the External Microphone that was listed in the original order. I then inquired about the chip used in the camera. I am disappointed there was no phone support available. So, I plan to share a video on the issue and contact Facebook CEO. I hope this will prompt a correction or response from the company. I am curious to see how this situation will be resolved.

I recently bought the Women's Shorts Casual Summer Surfing Beach Short Yoga Workout Lounge Shorts Solid from Zhendistore on wish.com. Unfortunately, the shorts do not fit me correctly. I have tried multiple times to reach out to customer support through the website, but I keep getting the same response saying someone will get back to me in 2 business days. I have not heard back within the promised time frame. I want to return the shorts for a refund, or exchange them for a larger size. I am worried that the 30-day return/exchange window might close before I hear back from customer support. I would appreciate information on how to get a return shipping label and process a refund. Please advise.

Today, I placed an order from a friend's computer. She had never visited your website before, so the promo she showed me on my cell phone for up to $[redacted] was not applied. I was also unable to use her 10% off promo. My card has been pre-authorized for the amount, and I kindly request to use the original promo from my cell phone for this order to receive up to $[redacted] off. This would greatly help me as I am currently not working. Thank you for your assistance!

I am facing issues with multiple orders. Firstly, a set of gel pens consisting of 12 pieces was supposed to be delivered on April 3, [redacted], with tracking number WI[redacted]19PC, but upon checking, there is no record of this tracking number. It seems the item was returned to the sender. Additionally, a headlamp was returned due to an incorrect or insufficient address, even though my address is accurate on my account. The tracking number for this item is YT[redacted][redacted]. Furthermore, a pink knife was also returned to the sender due to a non-existent address. I encountered a situation where a butane lighter delivery was attempted on April 8, [redacted], even though the item was sold out. Will there be a reshipment when the item is back in stock? For 2 pocket knives (one rose gold dragon and the other gold skull) with tracking number UF[redacted]45GY, I received a tracking number even though the items are sold out. I have faced similar issues with an additional order. I hope Wish can address and resolve these problems promptly as I have been a loyal customer. I prefer to receive the items rather than a refund, as it has been frustrating dealing with these recent occurrences. I will refrain from making further purchases until these matters are satisfactorily resolved. Thank you.

Hello, I'm reaching out because I am facing an issue with obtaining a refund for several items from Wish. Upon contacting customer service, I received an automated response stating the refund timeframe has lapsed. Typically, I am patient with Wish and extend the deadline when necessary. However, upon reviewing my Order History today, I discovered multiple undelivered items for which I cannot obtain a refund. This situation seems unjust as evidence clearly shows I did not receive these items. I have been a loyal customer, spending a considerable amount on Wish, and have always spoken highly of the platform. I kindly request your assistance in resolving this matter so I can continue to endorse Wish positively. I was charged for these items but did not receive them. I believe a fair resolution would be to refund me for all undelivered items, considering the evidence confirming non-delivery. Your prompt attention to this issue would be greatly appreciated. Thank you.

I am seeking assistance from Wish Store or Customer Care regarding items ordered and charged to my debit card on 3-1-[redacted]. It has been almost 90 days since the transaction, and despite my repeated requests for help, I keep receiving the same email asking if the issue has been resolved. I have provided all the necessary details, including the items charged and the shipping address. I believe this is a case of fraud, and I expect a prompt resolution. I am prepared to take legal action against the responsible party. Please provide me with the information needed to resolve this matter and refund the money back to my debit card. Kindly refrain from sending repetitive emails and take immediate action on this issue. Thank you for your attention to this matter.

My debit card was recently used for unauthorized purchases on my Wish account. I am requesting a full refund for all three charges. The first two charges, on 4/22/[redacted], were for $[redacted].29 at 12:12am and $[redacted].23 at 2:57am. The third unauthorized charge on 4/15/[redacted] was for $88.60 at 3:58am. I have already informed my bank, canceled the card used, and was advised to contact Wish to cancel the orders. If necessary, I will file a police report if the issue is not resolved satisfactorily. I would appreciate a prompt and appropriate response from Wish. Thank you. Sincerely, D. Palmer email: [redacted]

I made a mistake while ordering on WISH. I intended to order only one item from my cart, but accidentally ordered everything. Now, I have to wait 5-10 days for the refund. I am concerned because I have six upcoming auto drafts within the next three days that may overdraft my account since WISH charged $[redacted].00 and hasn't refunded it promptly even though I canceled within 8 hours. I've had good experiences with WISH before and want to keep shopping there, but if this isn't resolved swiftly, I may have to look elsewhere. It seems reasonable to reverse the charge today given the quick cancellation. I appreciate your prompt attention to this matter and the swift return of the funds to my account. Thank you. E.S.

I accidentally ordered all items in my cart, but I canceled the order within the 8-hour window. I was informed that it will take 5-10 days for my refund. I need the money sooner due to upcoming auto drafts that will result in overdraft fees. I followed the cancellation process as instructed, and this delay is causing financial trouble for me. Please expedite the refund. Thank you, Emily S. Your prompt attention to this matter is greatly appreciated.

I am requesting an immediate refund for my order # 5c87f82bef8437c05c37c12 and tracking # LW[redacted]83CN. My item has been missing for over two months despite my efforts to locate it. I have contacted support multiple times and it appears that the item is lost. I have been charged twice for this item and it has not been delivered. I have been in touch with Wish support for weeks without any resolution. I request a refund of $32.46 to be credited back to the original payment method that was charged. Dealing with this situation has been frustrating and I feel like my money has been taken unfairly. The shipping times are excessively long and the customer support from Wish has been unhelpful and slow. I hope this will be the final complaint I need to make and that the refund will be processed promptly.

I am disappointed that the black and white bathing suit I ordered, scheduled for arrival on the 19th, did not reach me. I request a refund for the undelivered item, but was informed I must make additional purchases from WISH to be eligible. Despite placing two subsequent orders before receiving this information, I am perplexed as to why this would affect my eligibility for a refund. It has been a week past the intended delivery date, and WISH guarantees a refund for undelivered items. I am once again requesting a refund for this specific item and have decided not to place any further orders with WISH due to their excessive shipping charges exceeding the cost of the items.

I was charged $52.00 for an order that was never received and is not showing in your system. Please refund my account for the $52.00 as there was no order processed. I am unsure as to why my account was charged. I will be disputing this transaction with Mastercard for a refund. I have provided evidence from my account statement showing no orders on file. Despite the absence of an order, my account was still debited. I am disappointed with the lack of support and contact information provided for resolving this issue. I do not wish to continue using your service due to this recurring problem. This experience has led me to decide not to make any future purchases from your website, Wish.com. - R.

I have over $70 on the Wish app and have been attempting to place orders for over three months. However, I am encountering an issue where I am unable to click on the bank statement page. Despite sending statements from both my bank and my wife's, I am unable to proceed with my orders. We both use our cards for online shopping, but I am the main user. I have tried contacting Wish Support, but I am unable to move forward with my purchases. I simply want to use the remaining balance to shop without any further complications.

Hello, my name is Solomon S. C. On April 14, [redacted], I placed an order for a 10'X10'/8.2'X8.2' EZ Pop Up Wedding Party Tent Folding Gazebo Canopy Shade Cater Events in Blue. The order was supposed to be delivered by FedEx on April 19th, but unfortunately, it didn't arrive. I live in a two-story, two-family apartment building, residing in Apt 1 while Apt 2 is vacant. I contacted FedEx requesting the package be left in the building's vestibule with a text notification upon arrival. Regrettably, I didn't receive the notification and found out through email that the package was marked as delivered but not to my address. I immediately contacted FedEx, providing them with case number [redacted], and was advised to reach out to Wish by April 23, [redacted]. I have been a loyal customer of Wish for many years and enjoy their services. I trust this issue can be resolved promptly so I can continue enjoying shopping with Wish. If needed, please contact me at [redacted].