Wish.com Customer Service Issues

Please cease sending me promotional messages and emails. I no longer shop at your store due to bad experiences with your suppliers. It is unsettling that you requested my bank statement. According to my bank, sharing this information is inappropriate. I uninstalled your app a year ago, so kindly remove me from your email list immediately. Despite being a large company, your customer service is lacking. Many individuals, myself included, have been scammed by your suppliers. It is frustrating that there is no valid phone number to contact you. Improve your customer service if you genuinely care about your customers. I have health issues and cannot handle receiving numerous emails daily. My email is [redacted] I demand that you stop contacting me.

I am having an issue with a store owner on Wish who did not provide the complete refund for my purchase of 30 aftershave bottles totaling £[redacted], which included shipping costs. Instead of the full amount, £[redacted].60 was refunded to me. Customer support has not been helpful, offering only automated responses and irrelevant solutions. Wish Support mentioned that a portion of the refund would be credited to Wishcash, but my wallet still shows £0. The remaining refund is said to have been processed to my bank, which may take up to 14 days to complete. I am still missing £32.40, and I need assistance in contacting the store owner directly for clarification. The order's tracking indicated it was returned before being acknowledged by the seller. I have asked for a full breakdown of the refund process and seek a refund of the full £[redacted], including shipping costs. I hope to get in touch with the store owner for a personal explanation regarding this frustrating and disappointing experience.

I am concerned as there seems to have been an error in the amount charged for my purchases on the Wish app. Initially, $[redacted] was deducted, followed by an additional $[redacted], which I find excessive. The payment process also seems confusing, showing a confirmation on one end but indicating a problem on the other. My frustration stems from the discrepancy in communication, creating uncertainty for my husband and me. To address this swiftly, I would prefer a phone call instead of text messages. My contact number is [redacted]. The sudden loss of a significant sum has understandably caused distress. My husband has even consulted Key Bank regarding this issue to no avail. If necessary, Key Bank can provide statements to clarify the situation, given the discrepancies in our accounts. I am eager to resolve this promptly. You can reach me at [redacted], while my husband can be contacted at [redacted] We are hoping for a resolution regarding the $[redacted] or any additional charges that may have occurred. Thank you for your attention to this matter.

Hi Wish Customer Service, I have a concern regarding an item I ordered that seems to have been held by Australian border security for over four months now. It's a 96cm manual water rifle, and there seems to be a requirement for it to be certified as a toy. I would appreciate it if you could provide me with the necessary certificate for this item, as I purchased it through your platform. I have requested a refund, but not all of it has been processed yet, particularly the postage cost, which is almost the same as the toy's price. For future orders, especially if they involve items like toy guns, could you ensure that the seller provides a certificate to prove it's a toy? It would be great if a copy of the certificate could also be sent to me. I received a letter from Australian border authorities, and they mentioned that I need this proof from the seller. I want to continue shopping with Wish, but for international orders to Australia, it seems some products require certification. I await your response eagerly. Thank you.

I bought a cover and 2 shams from Wish. Initially, I had to cancel the order due to the wrong print. Upon reordering, the correct print was sent, but in the wrong size (king instead of twin), resulting in being charged the king size price. Despite informing Wish within 24 hours of the size error, they advised me there was nothing they could do. This situation disappoints me as a frequent Wish customer. Wish was helpful in guiding me through the process, but my lack of tech skills made it challenging to reach the right assistance. Seeking a resolution, as I received a twin size instead of the ordered king size and may have another comforter in heather print by mistake. I appreciate your attention to this matter.

Hello, I'm Sabrina G. a frequent customer of Wish/Mama. I placed an order on February 22, [redacted], using card ending in [redacted]. The order number is 5c70d[redacted]6d38e23f89e. With a transaction total of $[redacted].45 on the Mama App, this is a significant amount. Unfortunately, my account got locked, despite providing my banking details to unlock it, I haven't received any further assistance from Mama/Wish. I am quite upset and dissatisfied with this situation. I am requesting an immediate full refund of $[redacted].45 if my account cannot be restored and my items delivered promptly. Despite multiple attempts to contact Wish App customer service via their help desk and phone support, I have not received a reply. If there is no resolution, I'll have to escalate this matter to your corporate office and the Better Business Bureau. Please urgently reach out to me at [redacted] or [redacted]-[redacted]-[redacted]. This issue requires immediate attention.

I purchased a pair of asymmetrical earrings from Wish, featuring a heart of cards and clock design. Placed the order on December 25 with an expected delivery date of February 1. However, the delivery got postponed to February 8 due to high package volume. Despite this, my order has not arrived even now, after two weeks past the rescheduled date. I have requested a refund as the package is significantly delayed, but my account is labeled for excessive refund requests. The only recent refund was for a crop top that did not arrive, which was the sole refund in nearly a year. Now, I am unable to process a refund for the earrings due to my flagged account. I hope for a resolution where my account restriction is lifted, allowing me to receive a refund and avoid future issues with returns.

I purchased the Fortnite glow-in-the-dark black/blue backpack with a phone charger for my granddaughter, but unfortunately, we received the wrong item. Instead of the backpack we ordered, she got a solid black one with a white outline of a little boy. I have been trying to return the incorrect backpack and receive the right one ever since it was delivered, but I have not been successful. The company keeps saying they can't refund my money, but that's not the problem; I just need instructions to return the wrong backpack and have the correct one sent to us. This was meant to be a Christmas gift, so it's quite disappointing. I'm hoping we can resolve this issue and finally receive the correct glow-in-the-dark backpack that was originally ordered but wrongly delivered.

I am having trouble contacting Wish's customer service through their usual channels, so I'm reaching out here. Recently, I received a faulty clock and wanted to report it, but my account is blocked from doing so. I'm concerned about the policy that seems to silence customers about defective products. How many times am I allowed to request refunds for such items? I've always provided clear reasons and evidence for my refund requests. Are these actions being misconstrued as theft? Should customers only make purchases without any recourse for receiving faulty goods? I currently have 10 missing items, but will I be falsely accused of theft if I express dissatisfaction upon receiving them as well? It appears my account will only be unblocked if I keep making purchases, but how can I do so if I'm unable to address issues with the received items? I feel pressured to accept any subpar items just to regain access to my account. I eagerly await your response. If I don't receive one, I'll close my account and warn others about this negative experience. It's important for customers to have proper guarantees and not receive items of poor quality. If Wish cannot provide such assurances, I may need to discontinue using their services.

I made a purchase on February 15th on Wish, but the order is not showing up in my history or confirmation. Other customer support representatives keep redirecting me to review my order history, but the order was never processed. I am frustrated with the lack of resolution and just want my money back or to locate my missing order. I have been given the same instruction repeatedly without any progress. I am seeking assistance from a live customer service agent to resolve this issue promptly. Please advise on the next steps to take as I have exhausted my efforts attempting to address this matter. Thank you for your understanding. K. M. [redacted] Thuma Rd, Eaton Rapids, MI

I made an order on February 15th, [redacted], but it never appeared in my order history. I didn't receive any confirmation either, yet $94.10 was deducted from my account. Despite contacting Wish customer support multiple times, I keep getting asked about the item in question that I'm having trouble with, but the order was never placed. I've requested a refund or to cancel the order, but they haven't refunded me or offered any assistance. I've tried to show them the items I wanted to order to get them resent, but they keep asking for screenshots of my order history which doesn't show the order. I just want my money back or to receive my order. Thank you.

I, Norma Williams, am still waiting for the refund of $30.40 and $32.00 each, dated February 2, [redacted], for a total of $32.00 refund. The last four digits of my card are [redacted]. I have received the product I paid for, a salt and pepper jacket costing $35.00. However, the refunds have not been credited back to my card ending in [redacted]. I hope to see this matter resolved soon, either by mailing the refund to [redacted] W 81 ST #2, Los Angeles, CA [redacted], or by crediting it back to my card. I have also mentioned my disappointment with the situation and my intention to escalate it to the CEO of Wish if necessary. I value Wish's products but expect timely resolution for my pending refunds. Thank you, Norma Williams ([redacted]).

Hello, my name is Leslie Willis. I have reached out to you multiple times, sending 12 texts and trying to contact you through the app. This is my first time using online shopping and unfortunately, three items were missing from my order. Despite waiting patiently, the items never arrived. I am requesting a refund for these missing items that I paid for using my Visa. I would appreciate a confirmation email to acknowledge receipt of my messages and to confirm the refund process. The items I am missing are a soft cat puppy cave in pink from December 8th, an extra-large pink women's v-neck from December 18th, and a phantom laser-cut venetian mask in gold from December 15th. I have been checking my account daily, but as a new online shopper, I wanted to ensure my concerns are addressed promptly. Please respond to my request. Thank you.

I am Leslie Willis. I have sent multiple messages regarding my first online shopping experience with Wish. Unfortunately, I am missing three items from my order. Despite waiting patiently, Wish informed me that I could not receive the items due to the delay. I have been monitoring my account, but I have yet to see Wish refund the money for the missing items that I paid for with my Visa. I have not received any responses despite sending approximately 14 emails. The missing items include a Soft Cat Puppy Cave in pink ordered on December 8, [redacted], a Women's V-Neck Shirt in extra large pink with tracking number UFO [redacted] to 5G ordered on December 18, [redacted], and a Phantom Laser-Cut Vientian Gold with tracking number UV 3[redacted] 3CN ordered on December 15, [redacted]. I urge Wish to resolve this issue by reimbursing my Wish account for the undelivered items, as I paid for them via Visa and they were never received. I hope to see a prompt resolution so that I can continue using the service without any further issues. Not satisfied with this experience. First time buyer, Leslie Willis

Dear wish Customer Service, I have been trying to reach out regarding three items that I ordered from your platform. Unfortunately, I did not receive them, and despite multiple emails and messages, I was informed that a refund is not possible as I waited too long. The items are a soft cat bed, a pink women's v-neck, and a phantom laser ben10 mask. I have the tracking numbers for these orders. I would appreciate it if the refund could be processed to my Wish account as soon as possible. I have had a positive experience with Wish so far, and I hope we can resolve this matter promptly. Thank you, L.W.

Good morning, on the 15th message, I am looking to receive a refund for three items I ordered but never received totaling $39. The items are a pink cat bed, a gold mask, and an extra-large pink long sleeve shirt from Wish. My name is Leslie Willis, and I want the refund to be deposited into my Wish account under the name Leslie Willis. I have been waiting patiently, but if the items don't arrive within 4 weeks, I plan to cancel and reorder, as this has been my first online shopping experience and it has not been good. Please credit the $39 Wish owes me to my account promptly. Thank you, Leslie Willis.

I made a purchase on Wish over a month ago, and according to the Wish app, all items have been marked as delivered, but I haven't received anything. As it has been over 30 days, I am eligible for a refund. I prefer the refund to be in Wish credits. I need guidance on how to proceed with this request. I am reluctant to pay $5 for customer support as my previous experience with live chat prompted a fee for assistance. I need all items that are marked as delivered on the app to be refunded in Wish credits. I require assistance with the process as I am unsure of how to proceed.

I encountered issues with the items I purchased on Wish.com. Firstly, I faced a problem with my account being "flagged for multiple refunds" which prevented me from raising concerns. I need to exchange the shoes for a larger size and rectify the discrepancy in the received items which do not match the descriptions and images on the website. Moreover, I ordered play money with specific denominations (£50 and £20 notes) but received different denominations (£10 and £5). I would like to either receive the correct denominations or request a refund for the incorrect items. Additionally, I want to replace the shoes with either a size 10 or the next size up. Despite the account issue, I have only sought refunds for a few items out of the many I have bought from Wish.com. I hope these matters can be addressed without the need for legal action. Thank you. Best regards, M. A. Mahmood

1. I recently ordered size 9.5 shoes but need to exchange them for a size 10.5 as they are too small. I would like to return the current pair for the correct size. Thank you. 2. I placed an order for play money £50 notes but received £5 and £10 notes instead. I also received incorrect shoes sizes. I wish to return the items and receive the correct ones. My Wish.com account has been flagged for multiple refunds, which I believe is unwarranted given I have only requested refunds for a few items out of many purchased. I am unable to address these issues through customer support on the site, so I am reaching out here for assistance. Please acknowledge my concerns. Thank you. Muhammad Abid Mahmood

I purchased several items from Wish, but three were never delivered. Despite waiting patiently, I was unable to get a refund for these missing products. I am requesting a refund of $39 in Wish credit for a cat bed, a pink long-sleeve V-neck shirt, and an Evie gold mask that were never received. I initially paid for these items using my Visa. I have contacted customer service through gethuman.com and Wish, but have not received a resolution. Each time I inquire, I am directed to the 30-day policy and asked to check my order history, which I have already done. I hope to have this matter resolved promptly. - L.W. Email: w***[redacted]