GetHuman-traeands's customer service issue with from February 2019

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Instructions on how to return an order can be found here
The issue in GetHuman-traeands's own words
Get refund ... I ordered a * in *straight hair * curly hair ceramic hair straightner LCD digital display *** **** f hair straightening flat iron *Order placed on:November **,*****On December * , **** it was deleived to this address ****** N Divison Rd*Fountaintown, IN ******Tracking Number : LW*********CN**The problem is the product does not work plugged it in and it doesn't turn on would like to get the refund money back not online store credit . *I paged with master card ******************Valid Thru ******Zip code is :******Three digit on back:****My name: Sarah Logsdon
Its our money not there's and the product was trash
A refund
My spend my money there
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Customer service issue
Reported by GetHuman-traeands
Feb 6th, 2019 - 4 mons ago
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Seen by 4 customers so far
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GetHuman-traeands started working on this issue
Feb 6th 12:30pm