I need to exchange an item and their app keeps telling me that they need my email, whi...

GetHuman-noahnche's customer service issue with Wish.com from January 2019

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The issue in GetHuman-noahnche's own words
I need to exchange an item and their app keeps telling me that they need my email, which I provided, & they also say they need a copy of my bank statement. I don't have a bank statement or a bank. I am on social security disability & I only have a debit card that my money is loaded onto through direct express. How can I get this resolved. I order slot of stuff from wish & don't understand what is even wrong but if this is not resolved wish will loose a good customer!
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Customer service issue
Reported by GetHuman-noahnche
Jan 25th, 2019 - 3 mons ago
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GetHuman-noahnche started working on this issue
Jan 25th 9:52am