You took $***.** out of our checking account. I never ordered anything and neither did...

GetHuman-helivesi's customer service issue with from January 2019

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The issue in GetHuman-helivesi's own words
You took $***.** out of our checking account. I never ordered anything and neither did my Husband on ********. We will be taking legal action if you don't credit our checking account. The wish account is in my Husbands name: Harvel A. Lunsford, Jr. Lake Wales, Fla. *****. It showed your San Francisco, Calif. branch that withdrew this money. My Husband sent you an email about this major problem. Respond immediately before legal action is taken.
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Customer service issue
Reported by GetHuman-helivesi
Jan 9th, 2019 - a mon ago
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Seen by 4 customers so far
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GetHuman-helivesi started working on this issue
Jan 9th 4:27pm