Wish.com Customer Service Issues

I need assistance urgently! For almost 2 months, I have been trying to reach out to customer service regarding multiple orders that I have not received, but unfortunately, I have not received any responses. I am very frustrated by this lack of communication and professionalism. Despite my previous attempts, I am hopeful that this message will receive a prompt reply. I will focus on discussing one specific order that I have not received, which is Order #5bebd653d07e000aab0bb993. In this order, I purchased 5 security cameras, but I am concerned about the excessive shipping charge of $60.00, as each camera should have incurred a shipping fee of $12.00. Additionally, instead of the cameras, I received a single motion sensor light, which is significantly lighter than 5 surveillance cameras. I urge you to address this issue personally and provide a genuine solution. I have been a loyal customer, having spent nearly $10,[redacted].00 this year, but I am unwilling to make further purchases until my concerns are addressed appropriately.

Salve, ieri sera, l'11 dicembre [redacted], ho effettuato un acquisto presso il negozio Nanarena E-Business con il numero d'ordine: 5c0ffa802d5b1a7c640af7a7 per uno smartphone al costo totale di 17,48 euro, con spedizione veloce prevista entro il 19 dicembre. Questa mattina ho ricevuto tre messaggi contestualmente, di cui allego le foto. È stato segnalato come consegnato stamattina, il 12 dicembre [redacted], il che è impossibile, considerando la distanza rispetto al negozio. Vi chiedo gentilmente di verificare la situazione e chiarire il significato di questo messaggio inesatto. Vi ringrazio anticipatamente. Cordiali saluti, F.D. P.S. Come posso inviarvi le foto che documentano il problema?

I realized that my order was refunded without my knowledge, and the funds of [redacted] have been deducted from my account. I am confused as to why the order was canceled without my understanding. Earlier, I cancelled two orders due to using the wrong credit card, but I still wanted the items, so I made the purchase using the correct debit card. Now, to my surprise, the entire purchase has been refunded without my awareness. This has left me extremely upset as I want the transaction reversed, my order reinstated, and the issue resolved promptly. I am worried about not receiving my merchandise in time for the holidays. I urge for the reversal of this refund and for my order to be processed as initially intended. I do not wish to miss out on these items due to an unauthorized refund process.

I've had a frustrating experience with Wish.com lately. Within the last two weeks of joining, my first five orders were all refunded due to an account issue. After resolving the problem with my bank, it took days for a Wish customer service representative to respond, claiming no issues with my account. Later, I received an email falsely stating that I requested a refund for an item that didn't fit, even though I never received it. Today, I faced another disappointment when my fast-shipped shoes, ordered on Dec 6th for delivery on the 12th, were delayed until Dec 19th without explanation. This continuous letdown makes me feel like I deserve compensation, especially for the missed shipping deadline. I hope for better customer service and prompt issue resolution in the future.

Good evening, I am Mrs. Vecchiatini, seeking your help regarding my recent orders on your app. Unfortunately, most of the items I purchased have not been delivered, with one of them arriving damaged. I am frustrated as I have paid for these items but have not received them. I expect professionalism and prompt action as a loyal customer. These orders were placed between October and November for Christmas [redacted], not [redacted]. I am requesting a refund since the items have not been delivered to my address. Moreover, I am unable to contact customer support through the app as it labels me as unreliable due to my refund requests. This is unfair, considering the circumstances. I am disappointed and expect a resolution quickly. Sincerely, Mrs. Vecchiatini P.S.: I will refrain from making any future purchases on your app.

I ordered two pairs of "Fashion Women's Round Head Crossed Knee Length Belt Side Zipper Boots" from different stores on 11/24/18. One pair arrived, but the other one did not, even though both show delivered in the tracking information. I contacted the local post office and opened a case (Case# CA[redacted]13) to investigate the missing package. Can you provide me with a brief description of the packaging for the missing item so I can give it to the post office to help in locating it? Thank you.

When I initially ordered my phone, I was given a delivery window of 3 to 5 days. However, it has now been a month since I placed the order. I am extremely frustrated with this situation. I would like a refund or for my phone to be delivered promptly. If this issue is not resolved, I will escalate it to the Better Business Bureau and pursue legal action. Please contact me at [redacted] to address this matter urgently. I am dissatisfied with the service provided and I expect a resolution promptly. Thank you.

I ordered around 15 items on Wish.com between the end of September and the beginning of October. Unfortunately, the items were sent back to the sender because I used to live in a hotel, and I couldn't update my address properly. As a result, I haven't received my purchases or a refund. I've had several issues with the website, such as items not fitting and a lack of a clear size chart. I wish they had better customer support for returns and refunds. I would appreciate it if they could refund me in Wish cash for the 15 items or to my new credit card since the old one I used is no longer valid. Thank you.

I didn’t receive an item I was supposed to get on Oct 25. When I try to request a refund, the site says I have received excessive refunds, which is not true. I received 2 refunds without asking because the products were not up to standard. Now, I have not received another item due on Dec 11, and I am facing the same issue on the site. I am unable to contact support due to being flagged for excessive refunds. The site suggests I need to shop more to get back in good standing, which I have done with around £[redacted] spent, yet I am still not considered in good standing. I am now waiting for the last few items to arrive before considering deleting the app. How can I not be eligible for a refund for items not received?

I have encountered multiple undelivered orders and items that do not match their descriptions. Furthermore, I am distressed because an order scheduled to be here by December 5th has not arrived and my account is now flagged due to these issues. I find it unjust that I am facing penalties for problems like late or damaged shipments, particularly since many of the undelivered items were beads and jewelry supplies ordered more than a year ago. Some orders that were investigated showed they were delivered to the wrong address. I believe the responsibility should fall on the merchant or the shipping service, not on me. Until these issues are resolved, I will refrain from making any more purchases on Wish. Despite the discounted prices, it is disheartening to spend money on products that either never arrive or are damaged.

Hello, I'm Pedro G. I'm reaching out because I've been unfairly flagged for excessive refunds on my Wish account. I only request refunds when my orders don't arrive or are damaged, which unfortunately happens often with many items I purchase. Currently, I have another order that hasn't arrived even though it's past the estimated delivery date, prompting me to seek a refund. I believe it's fair not to pay for items that never reach me. The automated assistant providing canned responses wasn't helpful in this situation. I kindly request the removal of the excessive refund label from my account so that I can continue to receive assistance with undelivered orders. Shopping on Wish has been a long-standing enjoyable experience for me, but this recent issue has made me hesitant to continue if I can't resolve delivery problems promptly. Your help in addressing this matter would be greatly appreciated.

I have been attempting to reach a customer service agent unsuccessfully. I received an email stating my orders have been shipped, but I did not place an order. I am concerned about how I was billed since I do not have my credit cards and would involve a lawyer if they were used without consent. I have been a victim of hacking multiple times this year and have closed all accounts as a result. If my PayPal is charged, I will take legal action. I just opened an account less than a month ago, so if they have any payment information, it implies hacking. I need to clarify how they obtained my payment details. The responses from the company have been unhelpful and accusatory. I have responsibilities caring for a handicapped individual, so I am not always able to check my emails promptly. If they have taken any money from me and intend to delay refunds for more than 30 days, I consider it theft. I have legal representation due to past hacking incidents and will ensure no unauthorized charges are made. I am prepared to escalate this matter if necessary to protect myself and others from such practices.

I am Ruben Eduardo Zuloeta Hurtado, and I had purchased a men's genuine cow leather crossbody bag, an aluminum alloy key chain USB flash drive, and women's genuine leather handbags using a Poste Pay credit card that I have lost. The items were sent to the incorrect address in Catenedolo but were returned to the post office. I provided my new Poste Pay card details, but I have yet to receive the items. I would like to provide my home address to ensure accurate delivery as these items were intended as Christmas gifts. Thank you.

I placed an order in November for various items on Wish. Unfortunately, I haven't received them, even though the payment has been deducted from my account. I didn't receive a confirmation number for tracking. I enjoy shopping with Wish and would like assistance in understanding why my items haven't arrived. Here are the details: 1. Mini Projector 1080P HD Multimedia LED TV from sky kingdom, should arrive by Dec 1, [redacted]. 2. Foldable 16:9 Projector Screen from OnlineElectric, should arrive by Dec 1, [redacted]. 3. Game Machine FC Mini Retro Classic Game Consoles from Darling E-commerce, should arrive by Dec 19, [redacted]. 4. Colorful Remote Control Digital LED DJ RGB Crystal Magic Ball Effect Light from xiangcangyuan, should arrive by Dec 1, [redacted]. 5. P47 Wireless Bluetooth Stereo Headphone from email: [redacted], should arrive by Jan 1, [redacted]. 6. 6 Pocket Organizer Backpack Handbag Storage Bags from FM International, should arrive by Jan 1, [redacted]. 7. NFC Bluetooth Smart Watch Q18 with Camera from fighterxx2, should arrive by Dec 25, [redacted]. 8. Kids Children Tablet Pad Educational Learning Toys Gift from MoPing Store, should arrive by Jan 11, [redacted].

I am Ruben Eduardo Zuloeta Hurtado. My email is [redacted], and I purchased a Women Fashion Genuine Leather Handbag for €35.00EUR and an AIXIN Cow Genuine Leather Messenger Bag for Men for €25.00EUR. I have not received a refund for these purchases yet. I used a lost PostePay card for the transaction. The new PostePay card number is 5[redacted] 7[redacted] with expiration 09/24 under my name Z.H. Ruben. During the purchase, the postal address appeared automatically, which I was not supposed to accept, causing confusion. I have not received the items, intended as Christmas gifts. I am unsure of what to do. If possible, I would like the items to be delivered to my home address: [redacted] XV Giugno Street, Apartment 14, Castenedolo [redacted] (BS).

I made a purchase on Black Friday and encountered multiple issues with my orders. After communicating with their representative through email, my original order was canceled, and I was advised to place a new order. Despite inquiring about retaining my initial discounts, I did not receive a response regarding this matter. Subsequently, I placed a new order with fewer items, but the payment was processed and then refunded promptly the following day. Upon attempting to reorder, I faced challenges with the promo codes not being applied as before. Even after using a different credit card for another order, I was asked to provide unnecessary sensitive documents, which I declined. Despite my explanations, my account was disabled, and all email communication was cut off. I am frustrated by this situation and request assistance.

I am Kathleen Curtis. I am contacting Wish regarding being charged twice for an order I never received. I would like a refund and to stop the order. I have already received a refund for one order. I had issues using promo codes and would like to use them. I also want to make additional purchases without buying the same items. I need a copy of my second order and want to use my PayPal credit card, which was not accepted. I would appreciate resolving these matters promptly and expect a callback. My contact number is +[redacted]9, and my email is [redacted] It has been eight days since my initial contact without a response, and I am quite frustrated and disappointed with this level of service. Thank you, Kathleen Curtis.

Hello Wish, I have never bought from you before, but I tried to make a purchase that didn’t go through. There were repeated attempts due to my confusion, resulting in multiple charges totaling €[redacted]. Thankfully, the payment didn’t go through. Now, I want to switch my Mastercard to a VISA. I have canceled the purchases, but customer service is asking for a bank statement, which I can't provide as no purchases were made. They also mentioned that switching to VISA could resume the canceled transactions. I am struggling to explain this issue and find a solution to become your customer. Greetings.

I encountered an issue with a return to Wish due to an inaccurate address. Despite providing the correct address with my initial order, the refund process has been delayed. After contacting customer support and providing my address twice, I still haven't received my refund. Also, I ordered a different item that hasn't arrived, leading me to ask for a refund for that as well. As a first-time Wish user, this experience has been disappointing. The lack of a customer service phone number makes it challenging to get assistance. While I appreciate the products offered, not receiving my orders or refunds promptly is frustrating. The delay in refunding my money contrasts with the quick initial transaction, making me feel unsettled. I hope for a resolution and compensation for the inconvenience caused by these difficulties.

I received an order delivered on December 11th, but I have not received the item. After investigating, I was informed via text support that my item was delivered to the wrong address despite providing the correct address: [redacted] East Center Street Apartment [redacted], Anaheim, California. I would like more specific details on what transpired during the transit to understand if it's theft-related. I have upcoming deliveries and need to ensure my privacy is protected. Could the item be at the post office, and is it still retrievable? I am eager to proceed with receiving my item.